The reason for the delay is due to the images and unexpected volume of orders. As we would like to maintain quality, we put more priority over time if there is no time constraints. As we mentioned before, we promise to ship the item on 14th where as we shipped it today which is 11th. So, we shipped 3 days earlier than we committed. We never made any false promise. Yes, sometime it gets out of our hand which delays the production but we never exploit or make false promise to our customers. We are sorry that your figurine took extra amount of time as the requirement and pictures were not easy to replicate especially to take off the hair from someone who has so much hair and make someone look different that the person actually is! That needs some serious craftsmanship. We apologize for the delay again!