MyHeritage Questions & Answers

My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.

You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team (support@myheritage.com).

I have both, and I prefer the Family Tree Builder program Heritage provides (it's easier for me to use). I also like the photo albums feature, the layout of the "tree" and a number of other features. Ancestry has good databases, but Heritage does, as well. Although most databases overlap, sometimes one site will have a better search system to access the databases. Also, I think that if you want all the high end features, Heritage costs less.

Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.

Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.

You know, I think the best way to ask anything at all is to send an email to support@myheritage.com which spells out your grievance or difficulty. I have invariably found the team to be respectful of my complaints or difficulties and to give easy-to-understand answers. I always feel respected. If you want to withdraw from the programme they will tell you how to do so. If you need more support and clarity, they will take great pains to explain. I don't think the system sets out to get the better of their customers, but they are, of course, in the process of making money out of their service. It is, after all a business, but if it does not suit your needs, no-one can force you to stay in the game. Best wishes, with your query!

I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.