I have used MTOP for three years and I don't receive correspondence by mail if this is what you mean. It is all online and my account and tax prep has worked very well. It has been a good value for the money as compared to the big tax prep software companies.

I am sorry to here that. Are you contacting the correct telephone number?. I never have a problem. Call MtTaxPrepOffice at
307- 414-1211 and select option support.
Best
Happy Tax Accountant

Call them and check on your purchase or email them they always respond in one way or another

Hello Patti,
We are sorry to hear you have not received any correspondence from us. You should have received your welcome and setup emails. If you have checked your junk folder and there are no emails from us, please contact our customer support team at 307.414.1211 and they will make sure that you get all the information you need. They can answer any questions you have and also setup your one-on-one training appointment.

Sincerely,

The MyTAXPrepOffice Team