When I purchased the software for 2018 I was promised a lifetime subscription. But I have been seeing ads to renew. is my subscription locked in?

asked by CAROLYN L. on 6/8/19

1 Answer
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Hello,

The Lifetime Price Guarantee means that your subscription renewal price will not go up as long as you renew by April 15th for the following tax year. It is not a lifetime subscription. We do offer multi-year subscriptions where renewal is not necessary for up to 5 years. If you have questions about your renewal and Lifetime Price Guarantee, please contact our Customer Relations Department at 307.414.1211 and press #3. They will be happy to answer any questions you may have. Thank you for being a loyal MyTAXPrepOffice customer and we look forward to speaking with you.

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