Hi B,

Thank you for your question. We accept returns for a refund with a 15% restocking fee or exchange for an alternate item with no restocking fee. Please note Bridal, Bridesmaid, Body Shapers and Clearance items are FINAL SALE and are not eligible for exchanges or refunds. We will only accept returns for items that have not been worn, altered, washed or tampered with. Newyorkdress reserves the right to deny credit or charge an additional fees if the merchandise does not meet return policy requirements.

You can find more information about returns here: https://newyorkdress.zendesk.com/hc/en-us/categories/115002184788-RETURN-POLICIES

I hope this answers your question. If you want to speak with us further please give us a call or chat with us online!

Yes, that's true--though if you beg they may only charge you a 20% restocking fee. Ridiculous!