Q: I, too, sent my precious photos to Peggy Bank. I sent payments for the extra photos over the limit on the Groupon offer and more for several jump drives. In total, $100.00 +. I waited 20 months to receive my photos back, and I am pleased for that. But, how do I get my money returned for the products and services I never will receive? You are not calling back when I leave a message, and I am fully aware of your guidelines that "if I continue to call, my spot in the rotation is reset to put me at the end again and again". So, you do not respond to my emails, which included my receipts, or phone calls. Are you returning my money or do I have to file a claim with the Attorney General? I will give you until January 4,2016 to respond.

asked by Betty C. on 12/23/15