PlanetShoes FAQ | Sitejabber

Question:

How many days until a refund was received in total?. (if you did indeed get one). How many days until a refund was received in total?. (if you did indeed get one).

Answer:

Hi Don W., please see my reply above. Once you contact us with your account information and the return tracking, we should be able to assist you properly. I do apologize again and appreciate your patience. Best~~Michelle, Customer Experience Manager

By Michelle J., over a year old

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Question:

How do you get someone to return phone calls or emails? i called and was only given the option to leave a message, i have left two and no return call. i also have sent two emails to customer service and have not received a reply to those either. does anyone have an answer? i fell like after they got my money they can't be bothered. i placed an order (first time) for over $200.00

Answer:

During the summer, the company held a clearance sale where everything was listed as nonreturnable due to the fact they were closing down operations. There is no way to reach them any longer. Last I knew, even the website was down.

By Bambi R. over a year old

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Question:

Im still waiting on my refund Im still waiting on my refund

Answer:

Dear Don W., Our returns department is behind however if you call our support at 1-888-818-7463 or email us at cs@planetshoes.com we can look up the return tracking and if the item is back in our warehouse, but not yet received or processed, we would be happy to expedite your refund. Please contact support or myself at michelle.jacob@planetshoes.com for further assistance. We do apologize again for this and appreciate your patience. Best,~~Michelle, Customer Experience Manager

By Michelle J., over a year old

See more answers (2)

Question:

What country and state is plantetshoes in... and what is their return policy? What country and state is plantetshoes in... and what is their return policy?

Answer:

During the summer, the company held a clearance sale where everything was listed as nonreturnable due to the fact they were closing down operations. There is no way to reach them any longer. Last I knew, even the website was down.

By Bambi R. over a year old

Question:

How do i keep the inner soles of sandals clean?

Question:

Bought two jamie pair of shoes not happy with the price the shoes is gone after two months of wearing and i work in office how can you guys justify

Question:

Is planet shoes out of business? the website is no longer working.

Question:

PlanetShoes Questions & Answers

How many days until a refund was received in total?. (if you did indeed get one). How many days until a refund was received in total?. (if you did indeed get one).

Im still waiting on my refund Im still waiting on my refund

What country and state is plantetshoes in... and what is their return policy? What country and state is plantetshoes in... and what is their return policy?

How do i keep the inner soles of sandals clean?

Bought two jamie pair of shoes not happy with the price the shoes is gone after two months of wearing and i work in office how can you guys justify

Is planet shoes out of business? the website is no longer working.

How do i find my order # for a return?

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