rue21 Questions & Answers

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Here’s what consumers have asked with answers from rue21 staff and previous consumers.

7 questions answered
0% answered in 1 day
Question:

Why does shipping take so long? i ordered 7 days ago and my order is still processing. i spoke to a customer service rep but he was no help, whatsoever. rue 21 should be more truthful, hire better/more workers, and stop giving people the run around. it's very disrespectful to play with peoples' money.

Answer:

Be careful. I ordered from them and never received. My items. Their response. So what. They never even looked into it. If they haven't charged you, call your bank and hold the money. They are horrible. Good luck.

By Mel J.
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Question:

How long will the "processing" take when i payed for 1 day shipping?

Answer:

Well I'm assuming it would take 1 business day. It'll prob take longer and they'll lie to you that it's on it's way when on the carrier website you can see it's not. Customer service is really bad in general but don't expect your stuff to arrive quickly even if u do 1 day shipping, it can arrive like weeks later

By katty s.
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Question:

Who is rue21's carrier? like when you order a package who is delivering it?

Answer:

If it is standard, expedited or overnight shipping it is UPS but they usually transfer it to USPS. If it is a ship to store it is shipped with FedEx.

By Anne D.
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Question:

If a model is wearing a size 3 in overalls what is her height?

Answer:

It depends, your size isn't only based on height but weight so this person can be 5'0 or 5'7

By katty s.
Question:

Were are your clothes made.

Answer:

I am not sure, but reading from these reviews I feel like they're made in China. Great price, crappy quality, probably China...

By Ayla A.
Question:

Answer:

They are horrible. Stay away. Bunch of crooks. I would take my money somewhere else.

By Mel J.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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