Waited on hold for over 4 hours, spread over 3 days of attempting to get through

Not easy at all. And they are not helpful in any way, shape, or form.

They have closed the Customer Service call center during Covid-19. The only way to contact them is by e-mail and cross your fingers you get a reply. Personally, I find this unacceptable for a business. They take your order and your money, but good luck after that. I understand things are different during this time, but no call line for order issues is a bad idea all around.

Did not answer 2 emails finally received one to say 3rd party did not respond to give FFL license ( not true i called to see if RK had not reached out

Almost impossible at this time. They shipped me the wrong product and I've been trying to get a response from them for a week and a half now. They aren't accepting calls for customer service during this covid 19 pandemic only email but it seems like they dont have anyone answering the emails.