I'm having a issue with replacing some money that has got wet and some mildew on it. It's clearly identifiable. I was told by my local branch that they would not replace for me. I have had a relationship with this bank for over 12 years. They refferd me to Washington, D. C. I then called Washington, D. C. They said if the money is clearly identifiable and more the 50 percent there my local bank can replace the money. There Waite time is 3 years! (Washington, D. C.) I'm looking for a answer soon, as I find this unexceptable and not fair to me, as well as my banking consumer rights have been violated. Please contact me at 561-635-0664. Thank you.

asked by Scott S. on 6/28/16