MLB.com Shop Questions & Answers

Here’s what consumers have asked with answers from MLB.com Shop staff and previous consumers.

1 questions answered

0% answered in 1 day

Question:

I purchased a boston red sox hat for my husband, and it has completely discolored. will you send a replacement? I purchased a boston red sox hat for my husband, and it has completely discolored. will you send a replacement?

Answer:

I would send it back if I were you and demand a refund. Full refund (shipping costs that you paid them too)

By Alex B. over a year old

Question:

What is a phone number to talk to someone

Question:

What does shipping status "pending" mean. thank you

Question:

How are you still in business? i've never seen worse reviews for any legitimate online retailer. mlb should be embarrassed to work with you!

Question:

Customer service phone number is need to report missing order. please provide phone number. emails have not been answered

Question:

Question:

What is your returns address

Question:

I am so scared after seeing reviews! i order autographed bats and balls for christmas gifts. they were very expensive. so are they fakes?

Question:

Is mlb.com associated with major league baseball at all?

Question:

How do i contact the company about shirts i have ordered and not recieved!!!!!

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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