Shutterfly Questions & Answers

1,437 reviews

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Here’s what consumers have asked with answers from Shutterfly staff and previous consumers.

5 questions answered

20% answered in 1 day

Question:

They cancelled my order and didn't tell me for 3 days so i didn't have time to get something else. they said my images didnt have a time stamp, went to snapfish and they made the book no problem.im waiting for it to come in the mail. is this how they always do business? They cancelled my order and didn't tell me for 3 days so i didn't have time to get something else. they said my images didnt have a time stamp, went to snapfish and they made the book no problem.im waiting for it to come in the mail. is this how they always do business?

Answer:

They are awful, just awful. Not sure how they are still in business!

By Susan C. over a year old

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Question:

I want to know do you print immediately when i place an order? I want to know do you print immediately when i place an order?

Answer:

Stay clear! I received a canvas with no picture and they refuse to refund shipping.

By Kathy S. over a year old

Question:

The image from my iphone6 shows sharp images in photos on my phone and macbook then transfers as blurry photos when put into a shutterfly album why? The image from my iphone6 shows sharp images in photos on my phone and macbook then transfers as blurry photos when put into a shutterfly album why?

Answer:

Hello Jerie, please give us a call at 888-225-7159 for us to review the matter.

By Levi H., over a year old

Question:

Customer service phone number? Customer service phone number?

Answer:

Hello Tim, you can contact Shutterfly at 888-225-7159.

By Levi H., over a year old

Question:

How the hell do i get my photos out of shutterfly--i do not want prints, i need to download to create something for a wedding, but having put the photos into shutterfly, it now won't let me get them out. this program sucks! How the hell do i get my photos out of shutterfly--i do not want prints, i need to download to create something for a wedding, but having put the photos into shutterfly, it now won't let me get them out. this program sucks!

Answer:

Your 100% correct Shutterlie sucks wholey. All their promotional items are shipping rip offs

By Phil R. over a year old

Question:

I am unable to upload photos from shutterfly to my google account. does anyone know how to help with this?.

Question:

The 4x6 or 4x4 photos ordered from app, is the file name printed on the back like from the website?

Question:

I bought a voucher from groupon. how do i redeem it with shutterfly?

Question:

How to close a order the i don't make

Question:

How to close a order the i did not make

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Shutterfly Questions & Answers

I want to know do you print immediately when i place an order? I want to know do you print immediately when i place an order?

The image from my iphone6 shows sharp images in photos on my phone and macbook then transfers as blurry photos when put into a shutterfly album why? The image from my iphone6 shows sharp images in photos on my phone and macbook then transfers as blurry photos when put into a shutterfly album why?

Customer service phone number? Customer service phone number?

I am unable to upload photos from shutterfly to my google account. does anyone know how to help with this?.

The 4x6 or 4x4 photos ordered from app, is the file name printed on the back like from the website?

I bought a voucher from groupon. how do i redeem it with shutterfly?

How to close a order the i don't make

How to close a order the i did not make

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