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Here’s what consumers have asked with answers from Tmart.com staff and previous consumers.
Try your hardest to resolve the problem. If you ordered through a site such as Amazon make a complaint so the company (Tmart) will know along with other potential buyers. In the future never order from this company - in a word they suck
Stay away from Tmart, as far as you can!... if you want to have nice days. I ordered and paid a product 50 days ago. They did not even ship it. I contacted them many times, I spent a lot of time chatting with them, they always promise to mail the product in 1 - 2 days, but they do nothing. Yesterday I asked a refound. They refound me only 63% of the price I paid, instead of refounding 100% what I paid or instead of giving me some interest for using my money for 50 days. I was ordering items from them for years, I was pleased with them, but lately I am having serious problems constantly.
This site is bull$#*!. They are thieves. They never sent my product and then refunded me minus shipping charges. I can't believe they are still on the internet. They need to be investigated as the criminals they are. Freaking Chinese thieves.
LOL- If you order from T-Mart, just move that memory to the back of your mind and you might get a big surprise someday when they actually deliver your order. In all seriousness, this junk is coming from China on a sanpan, if you do get it, it can take 3 weeks or more at best and never at worst.
Hi John E., Sorry for our delayed reply! We have three parcels at UK, US, and HK. As usually, parcels shipped from UK warehouse just need about 1-3 weeks for delivering. And parcels shipped from US, HK warehouse to UK need about 4-6 weeks for delivering. Please notice the warehouse when you order the items. Here is the link of our shipping policy, you can refer to the "ship from": http://www.tmart.com/HelpCenter/Shipping-Policy.html#go5 If you have any other problems, you can also contact with our online service. Here is link: http://www.tmart.com/support/live-chat.html We will do our best help you solve the problem. Hope it can help you. Have a nice day! Best wishes, Tmart Service Team
Dear Customer, Sorry for our delayed reply and the inconvenience caused by us. Would you please tell us your order#? So that we can check it for you. Or you can also contact with our live chat staff and telling them the details of your problem. Here is link: http://www.tmart.com/support/live-chat.html We will do our best help you solve the problem. Thank you for your support and understanding. Best wishes, Tmart Service Team
I really don't know cos I stop visiting their site since they are fake and scammer. So don't even get tempted with the pictures posted on their site cos you will surely regret doing anything with them.
The website is authentic. However, be careful about the products that you order from them. They are cheaply made.
If I had to guess, the item you ordered will end up taking at least a month to arrive, and it's entirely possible they give you the wrong thing as well. My experience with Tmart has been VERY poor with shipping time and customer service. They told me my order would take about a month to ship, but I did not receive it until 3 months later. Because I hadn't received it, I figured they were scamming me so I requested a refund. They were unable to figure out how to do that. Their customer service ended up ignoring me for the rest of my messages after that. So I must say I recommend just about anything over Tmart.
