Ultra Sabers Questions & Answers

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Here’s what consumers have asked with answers from Ultra Sabers staff and previous consumers.

16 questions answered
6% answered in 1 day
Question:

How long does shipping take?

Answer:

Too long. Go with a different company who cares about their customers

By Josilyn S.
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Question:

Are all their sabers made from aircraft grade aluminum?

Answer:

Yes. Some parts are nickel plated, but every saber is made from aircraft-grade aluminum for strength and weight. They do not have plastic hilts or hilts made from other metals.

By Michael P.
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Question:

Answer:

Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!

By JL F.
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Question:

Hi, i have a question about some of the extras on the ultrasabres?

Answer:

Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.

By Emory H.,
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Question:

How long does it take for ultrasabers to respond to emails regarding warranties?

Answer:

They don't respond at all to emails or at least very rarely

By Chris G.
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Question:

I have not received my light saber yet i was wondering how long it would take for it to arrive

Answer:

Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.

By Alex B.
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Question:

My question is what do you get for let's say the consular or the qui-gon jinn it's starting price is 154.00 what do you get for that price?

Answer:

Usually the displayed price is an average price depending on what you get with it. For example, if you added one of the sound packages it could be significantly more. So it really depends on what you get with it

By Connar A.
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Question:

Its been over 2 weeks since i placed my order and have sent 5 emails just wanting an update but have yet to receive a response.

Answer:

Its been 4 months for us Will not respond to emails. Call or message so frustrating. This was birthday gift for my sons 16th

By Kimberly M.
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Question:

On average how long does it take for my lightsaber to come to my house from the time i order it ?

Answer:

Took over a month to get mine and it wasn't the one i ordered. It was a suggested replacement that cost less.

By Terry W.
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Question:

I ordered my ultra saber in february and still haven't gotten it. its been about 4 weeks. how much longer?

Answer:

I got an email from a representative telling me that due to covid they were having to push back delivery times. They offered to send me a different saber set that would get there sooner but I declined. Some deliveries I've heard can take up to 6 months.

By Caleb C.
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Can’t see your question? Ask to get answers from the Ultra Sabers staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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