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on 10/19/18Good morning John, I hope you got an answer from your receipt email, our Customer Service Team or our website. The quickest way to get Customer Service is support@vetfriends.com or 800-975-1618 9-4EST M-F. Here is our FAQ page if you still need an answer. https://www.vetfriends.com/about/faq_catalog_purchases.cfm I apologize for the delay in finding this question. Thank you for your service.