Vitacost Questions & Answers

Here’s what consumers have asked with answers from Vitacost staff and previous consumers.

15 questions answered

20% answered in 1 day

Question:

Do they sell reputable products Do they sell reputable products

Answer:

Yes they sell brand names and reputable products. They may not sell everything though depending on what you're looking for. I couldn't find the product I wanted anywhere other than through Vitacost so I was quite impressed.

By Michael K. over a year old

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Question:

Anyone having a problem placing an order on the vitacost website? i thought it was just my computer, but it's not working on my husband's computer or the mobile app that i downloaded from google playstore. it's very frustrating. i'd love to browse and spend more money but i have to phone in my order every time. Anyone having a problem placing an order on the vitacost website? i thought it was just my computer, but it's not working on my husband's computer or the mobile app that i downloaded from google playstore. it's very frustrating. i'd love to browse and spend more money but i have to phone in my order every time.

Answer:

I am having major troubles with tracking my order or getting in touch with someone to assist me. I'm starting to think the site is a scam!

By Disappointed C. over a year old

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Question:

Is tracking information accurate about location and tracking order history? Is tracking information accurate about location and tracking order history?

Answer:

Once in a while an order is slow to arrive, otherwise delivery is good.

By A E. over a year old

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Question:

Hello. where do i see the expiration dates of vitacost products on their website?

Answer:

Vitacost is a distributor like Amazon. So each product should have an expiration date or "freshness date/code" if it is not something that can go bad. I have ordered from them for years and always received fresh products :)

By Robin D. over a year old

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Question:

Are the vitacost supplements 3rd party tested? or non-gmo? Are the vitacost supplements 3rd party tested? or non-gmo?

Answer:

Vitacost brand is not a respected brand by doctors.

By Karen O. on 2/3/24

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Question:

Do they sell authentic products? i am nervous because they sell too cheap and cheap things often come from china Do they sell authentic products? i am nervous because they sell too cheap and cheap things often come from china

Answer:

I buy Garden of Life's Raw Fit Protein powder from Vitacost at half the price of what our health food store sells it for. I trust the Garden of Life company. The product looks, tastes, and acts the same as what I used to buy in the store. It is in the same container with the same listed ingredients. Unless I have both samples tested by some 3rd party certified lab, I cannot say 100% that anything is authentic. However, I usually always buy products made by a company that I've purchased from in the past and that has a good reputation (like Garden of Life). Supplements are not FDA-approved, so I guess some corrupt companies could put sawdust in a capsule and call it a miracle weight loss product. So try to buy products only from companies you've used before and trust, that have helped you, that have some quality manufacturing label, are made in a country you trust (I buy USA-made products whenever I can, and read the reviews-skip reviews where people get something for free or highly discounted in return for "an unbiased (haha) review". Look up information online about the company and use your best judgement.

By Roseann Z. over a year old

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Question:

Curious about fast delivery to toronto, canada of pb8 probiotic Curious about fast delivery to toronto, canada of pb8 probiotic

Answer:

Just keep sending them emails until a more dedicated customer service rep helps you. Or shop at Swansons; they have great customer service. Their product selection is not quite as good as VitaCost, but their prices are similar. Good luck!

By Alex A. over a year old

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Question:

I have been advised to purchase serotonin 5mg from other night shift workers, but i can't find it on the site. i have previously when i've looked? wonder if it was a different company I have been advised to purchase serotonin 5mg from other night shift workers, but i can't find it on the site. i have previously when i've looked? wonder if it was a different company

Answer:

Working the night shift is as big a cancer risk as smoking! Is it worth that to you?

By Alex A. over a year old

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Question:

How do see the expiry date of dame supplement How do see the expiry date of dame supplement

Answer:

Can't see it online, only on actual product if ordered

By Karen O. on 2/3/24

Question:

What is the quality of their supplements? many supplement companies have been found to sell low quality items that may not have any potency or the ingredients advertised. What is the quality of their supplements? many supplement companies have been found to sell low quality items that may not have any potency or the ingredients advertised.

Answer:

They sell the reputable Thorne brand recommended by wiser MD's and not available in vitamin shops, retail pharmacies or food stores

By Karen O. on 2/3/24

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Vitacost Questions & Answers

Do they sell reputable products Do they sell reputable products

Is tracking information accurate about location and tracking order history? Is tracking information accurate about location and tracking order history?

Hello. where do i see the expiration dates of vitacost products on their website? Hello. where do i see the expiration dates of vitacost products on their website?

Are the vitacost supplements 3rd party tested? or non-gmo? Are the vitacost supplements 3rd party tested? or non-gmo?

Do they sell authentic products? i am nervous because they sell too cheap and cheap things often come from china Do they sell authentic products? i am nervous because they sell too cheap and cheap things often come from china

Curious about fast delivery to toronto, canada of pb8 probiotic Curious about fast delivery to toronto, canada of pb8 probiotic

How do see the expiry date of dame supplement How do see the expiry date of dame supplement

Can’t see your question? Ask to get answers from the Vitacost staff and other customers.

Hello. where do i see the expiration dates of vitacost products on their website?