Wanelo FAQ | Sitejabber

Question:

Hi my name is amber and i am about to order a few stuff its like 200 $ worth but i'm doing it with a gift card i have to order ( havent yet) but after reading all of these reviews. should i still order it? Hi my name is amber and i am about to order a few stuff its like 200 $ worth but i'm doing it with a gift card i have to order ( havent yet) but after reading all of these reviews. should i still order it?

Answer:

Misty, thank you for your honest feedback! Amber, Misty is right! The most important thing is if you run into any issues, you can always email shopping@wanelo.com and we'll help you right away! We also take security seriously on Wanelo, so what Misty is referring to is that sometimes transactions will trigger our system that will require extra verification from you. But that doesn't always happen, and if it does, you'll get an email with quick next steps. Our goal is to just make sure you have a fun and secure shopping experience on Wanelo and that you get what you want! Hope that helps.

By Monica A., over a year old

See more answers (5)

Question:

It has now been 9 days and my product still hasn't shipped It has now been 9 days and my product still hasn't shipped

Answer:

You gotta realise, wanelo isnt a shopping site, it just connects your site through their shopping gateway while wanelo collects money through affiliates. I dont think wanelo is even responsible for people who dont ship or cheat their customers.

By J S. over a year old

See more answers (5)

Question:

How much it cost to have a shop on wanelo? How much it cost to have a shop on wanelo?

Answer:

Hi quicksilver v.! The Wanelo Shopify app is completely free; however, once you are enabled to sell on Wanelo, we charge a 10% commission on all fulfilled orders. Commission is automatically taken out of the order subtotal. You don't pay us anything until you make a sale. Have more questions? Check out our FAQ: http://help.wanelo.com/customer/portal/topics/735633-selling-on-wanelo/articles

By Monica A., over a year old

Question:

Is teesbuy legit? the phone doesn't ring and you get an intercept message or a busy signal and we are waiting for our order. Is teesbuy legit? the phone doesn't ring and you get an intercept message or a busy signal and we are waiting for our order.

Answer:

Hey Cindy! So sorry for the late reply. We are always happy to help get in touch with the store about your order! Just email us at shopping@wanelo.com with your username and order number. We'll get back to you as soon as we can!

By Monica A., over a year old

See more answers (6)

Question:

Hi, so i've been trying to buy this bathing suit on wanelo for a couple days now, but it keeps telling me that i have to verify my billing information, meanwhile nothing is wrong with it. i 100% know nothing is wrong because i just bought something yesterday online and it says it's on its way. please tell me why i can't order, i really like the bathing suit a lot. thank you. Hi, so i've been trying to buy this bathing suit on wanelo for a couple days now, but it keeps telling me that i have to verify my billing information, meanwhile nothing is wrong with it. i 100% know nothing is wrong because i just bought something yesterday online and it says it's on its way. please tell me why i can't order, i really like the bathing suit a lot. thank you.

Answer:

Hi Melissa! I am sorry to hear you are having issues ordering because of our verification process. Can you please send us a private message with your account email and username so I can assist you right away? Thank you!

By Monica A., over a year old

See more answers (4)

Question:

I found a pair of shoes i wanted to buy, but i wanted to check the reviews before i purchased them. most of the reviews were not good. should i still get them? I found a pair of shoes i wanted to buy, but i wanted to check the reviews before i purchased them. most of the reviews were not good. should i still get them?

Answer:

Hi Linsey! The review feature in Wanelo is one of the best ways to check the quality of an item, although the level of satisfaction may vary per person. Before buying the item, I would suggest checking the return and exchange policy of the Seller. Hope this helps!

By Monica A., over a year old

See more answers (3)

Question:

I have purchased off of wanelo a few times in the past and never had a problem, now with the on site purchases i have run into a huge issue. i wanted to order a selection of items, but because of the inability to add items to a cart on site my card was alerted as suspicious and put on lock down. after looking through the faq and 'help' section of the site, which in some cases was completely blank or a bad link, i emailed costumer service (which was a pain to even find the email address) and got my card unlocked from my bank. but i still can't fulfill my orders because wanelo is still declining my card. i cannot find a phone number in service or even linked to the company and still have not received an email back. for a site whose full purpose is to link shoppers and sellers, this is a huge design and business flaw. i will sadly never look at the site the same and most likely never buy from the awesome brands sold solely on wanelo. this shopping experience was a huge disappointment compared to the wanelo i used about a year back. please inform me on how to properly get in touch with wanelo's customer service, because this seems like the only place people are getting answers. I have purchased off of wanelo a few times in the past and never had a problem, now with the on site purchases i have run into a huge issue. i wanted to order a selection of items, but because of the inability to add items to a cart on site my card was alerted as suspicious and put on lock down. after looking through the faq and 'help' section of the site, which in some cases was completely blank or a bad link, i emailed costumer service (which was a pain to even find the email address) and got my card unlocked from my bank. but i still can't fulfill my orders because wanelo is still declining my card. i cannot find a phone number in service or even linked to the company and still have not received an email back. for a site whose full purpose is to link shoppers and sellers, this is a huge design and business flaw. i will sadly never look at the site the same and most likely never buy from the awesome brands sold solely on wanelo. this shopping experience was a huge disappointment compared to the wanelo i used about a year back. please inform me on how to properly get in touch with wanelo's customer service, because this seems like the only place people are getting answers.

Answer:

I've only had to use it a couple of times but this is the email I use shopping@wanelo.com

By Misty B. over a year old

See more answers (3)

Question:

I want too track my package I want too track my package

Answer:

They provide tracking in my case that never showed movement. That tells me the got a tracking but never sent the parcel

By Jules G. over a year old

See more answers (2)

Question:

I have a prob,em tracking my order the number they gave me was in china and said it was shipped on 7th o dec can't find anything after that I have a prob,em tracking my order the number they gave me was in china and said it was shipped on 7th o dec can't find anything after that

Answer:

Could you please send us a private message with your order number?

By Monica A., over a year old

See more answers (2)

Question:

Why can't you access the website from your computer? Why can't you access the website from your computer?

Answer:

Hi Adrienne! You would need to create an account for Wanelo to be able to access the account fully. Thank you!

By Monica A., over a year old

See more answers (2)

Wanelo Questions & Answers

It has now been 9 days and my product still hasn't shipped It has now been 9 days and my product still hasn't shipped

How much it cost to have a shop on wanelo? How much it cost to have a shop on wanelo?

Is teesbuy legit? the phone doesn't ring and you get an intercept message or a busy signal and we are waiting for our order. Is teesbuy legit? the phone doesn't ring and you get an intercept message or a busy signal and we are waiting for our order.

I want too track my package I want too track my package

I have a prob,em tracking my order the number they gave me was in china and said it was shipped on 7th o dec can't find anything after that I have a prob,em tracking my order the number they gave me was in china and said it was shipped on 7th o dec can't find anything after that

Why can't you access the website from your computer? Why can't you access the website from your computer?

Can’t see your question? Ask to get answers from the Wanelo staff and other customers.