WhatsCheaper Questions & Answers

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Here’s what consumers have asked with answers from WhatsCheaper staff and previous consumers.

8 questions answered
50% answered in 1 day
Question:

What is a "normal" processing time to get a confirmation from a reservation booking? all other carriers and 3rd party sites are within 1-2 hours, even for international.

Answer:

In using Delta's site and Expedia's my confirmations were within MINUTES... less than 10.

By Jim W.
See more answers (2)
Question:

I just purchased a ticket to ny and checked the dot to upgrade and choose my seat, did it not go thru? booking #pl5mqa. frances saumure 916-771-5614

Answer:

Hello, Yes your booking went through and you upgraded from "BASIC" economy to Regular economy. The regular economy allows you to have a seat number assigned NOW instead of waiting to get it on the day of departure. It also allows you to use the Overhead bin for a carry on suitcase. We assigned you window seats If you want something else just reply to the email confirmation that we sent you. Thank you for your business!

By kirk s.,
Question:

My wife foroot to ask about our dog which is authorize to travel with her she has the ticket we need to know about the dog traveling with her oversea

Answer:

Hello, the best thing to do is to call the airline directly before purchasing the ticket. Some airlines do not allow dogs, and the ones that do allow them typically charge fees of $100 or more. Their are other requirements too, such as vaccines. The airline is your best source of information for this question. Best Regards - Whatscheaper.com

By kirk s.,
Question:

I want to change from one return flight orlando, fl to san francisco, ca to two flights with a lay over. see my previous question. my booking number is rgt6k8

Answer:

Please contact us at 888-474-1232 and we will be happy to help you. Or better yet email us at:... help@whatscheaper.com We answer emails up until Midnight daily. We appreciate your business.

By kirk s.,
Question:

Answer:

Thank you for your question. The fares you show on our site INCLUDE our fee. The actual price is the airfare plus a $15 charge, but once again this is added together and the fare quoted includes that amount (although billed separately on your credit card). I hope that answered your question. Best Regards,

By kirk s.,
Question:

Oh no! i've just booked a ticket through your website ( i though i was on kayak and somehow found myself on yours) and am now reading the reviews calling your operation a scam! i'm terrified that i will be out almost $700 which i can't hardly afford in the first place! i have yet to receive a confirmation number / email and this just doesn't look or feel right to me.

Answer:

I can assure you we are not a scam. I am insulted by the reckless people that review things. I wish people had consequences for such horrible postings! If you message me your last name and departure date I will look up your booking.

By kirk s.,
Question:

Answer:

I'm sorry to hear about this. Are you sure you were on our site? whatscheaper.com When you click the purchase button you should see the screen change and a message come up telling you to please wait while we process your request, then within a minute a confirmation page would come up with a confirmation number and your itinerary. At the same time as it is showing you the confirmation page it will also send you a acknowledgement email, and shortly after that you would get another email with the ticket information. If that did not happen to you then I question if you were on our site or another travel companies? Keep in mind we ask you to compare our prices with our competitors and we link you to them. It's possible that you decided to purchase with one of them? Our program is designed to work the way I mentioned and programs can't change the way they are designed to work so it doesn't sound like you booked with us. I would ask that you please email us the traveler name and the email address you used and we will look and see if we have a booking for you. Our email is: admin@ whatscheaper.com (no spaces in the email) Thank you

By kirk s.,
Question:

What is your ph #?

Answer:

888-474-1232

By kirk s.,

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