This is cray to return an item. I was sent a coat in the wrong size, that i did not order...there should be a phone number i could call and explain

asked by Joan B. on 11/26/23

1 Answer
Thumbnail of user missw50

Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.
We have email service@zolucky.com and 24-7 Live Chat service now. Feel free to contact us.
If you think you've received a wrong item, please help to take photos of below so that we can check and handle the issue for you.
1. the photo of the whole package including the clear tracking number;
2. The photo of the product ticket with the barcode, which can be found on the outside package;
3. The photo of the detailed label of the item including the recognizable size, color.

If we send the wrong item(s), we will handle your issue in proper manner(refund or reshipment). Please don't worry.

Helpful  (0)

Add your answer

Ask a question

Get answers from the Zolucky staff and other customers.

Have a question about
Zolucky?
Post Review