Hello Mounia,

Thanks for your interest in our return policy. Yes, we accept returns on all items that are brand new, unworn, and in their original condition. If an item is received damaged or defective for any reason, we request photos for our Return Merchandise Authorization department for quality control purpose and will issue a pre-paid return shipping label to you at no charge. If you item is lost, stolen, or damaged in transit, we open a claim with the respective carrier, and follow the steps necessary to locate your item or receive the
Authorizations needed for a replacement or refund.

For further details, please visit https://zooshoo.com/pages/returns-exchanges

If you have more questions, please feel free to reach out to us at service@zooshoo.com or email me directly at jessica@zooshoo.com.