Hello Bichi,

We carry items from many different designers, vendors, and companies. The quality of an item is determined by the textiles, construction, and design of the shoe, as well as the way the shoe is used by the wearer.
If you have a specific SKU or shoe name that you would like us to look into, please email us at service@zooshoo.com. We also encourage you to check product reviews of specific brands, if you are interested in how the
Item worked for other customers.

Steve Madden is a high end brand and made from real leather and heavy duty construction shoe cobbling techniques including welt seams and adhesives to hold the item in place. Other brands may not use these same
Construction methods or textiles, which will impact the quality, construction, and life of the product. This is the case with most apparel items.

If you need additional assistance, please let us know.

Thank You,
Jessica Tagle
ZooShoo Customer Care
jessica@zooshoo.com
service@zooshoo.com