• Auto-BodyParts

Auto-BodyParts

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Overview

Auto-BodyParts has a rating of 1.33 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Auto-BodyParts most frequently mention customer service, bumper cover, and business days problems. Auto-BodyParts ranks 859th among Auto Parts sites.

  • Service
    5
  • Value
    4
  • Shipping
    4
  • Returns
    3
  • Quality
    5
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
12
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I waited for months to get my order now 6 months later it's still not right.
  • The reviews of customer service hanging up on you are correct or putting you on hold until you just give up.
How would you rate Auto-BodyParts?
Top Positive Review

“Ordered a cover for the 1980 caprice classic.”

Ruth S.
12/2/20

Got the cover it fit perfect. Was very pleased with the service. Will consider using this company again

Top Critical Review

“Waist of time”

Sam A.
10/6/20

I ordered a painted hood for my BMW on September 1st. They advertised it takes 15 business days for them to ship the product, which they never shipped. They gave me the run around everytime i called. Full of excuses. They never even processed my order. I waited almost a month till i finally asked for a refund. The way they conduct business is unprofessional and no integrity. I rather pay full price at my local body shop then to deal with them again. Beware if you intend to do business with them.

Reviews (46)

Rating

Timeframe

Other

Reviews that mention popular keywords

order (28) customer service (6) credit card (5)
Thumbnail of user sama482
1 review
4 helpful votes
October 6th, 2020

I ordered a painted hood for my BMW on September 1st. They advertised it takes 15 business days for them to ship the product, which they never shipped. They gave me the run around everytime i called. Full of excuses. They never even processed my order. I waited almost a month till i finally asked for a refund. The way they conduct business is unprofessional and no integrity. I rather pay full price at my local body shop then to deal with them again. Beware if you intend to do business with them.

Thumbnail of user shawnb261
1 review
5 helpful votes
February 20th, 2020

I wish I would have read some of the reviews before I purchased as you can see in the pics the parts arrived damaged I had to have all parts wet sanded and buffed and had to pay to have the hood repainted I called them they said they would send me a check for 400.00 on 6-29-2019 to help pay for the repairs I have called multiple times since and just get the run around I will never do business with them again

Thumbnail of user stevenm914
2 reviews
5 helpful votes
May 21st, 2020

I wished I had read the reviews before I bought a part from this company. Tried to call no one ever picked the phone. Tried to get a RAM to send back a part on the website. Kept telling me not all fields complete. Just gave up. That's what they want you to do. Will never do business with this company. The part probably sucks anyway s.

Thumbnail of user joek555
1 review
4 helpful votes
January 25th, 2021

I made the mistake of ordering parts from this outfit before checking on their reviews and with the BBB. BIG mistake on my part! They promise to send out parts within 10 days, doesn't happen, let alone a painted body part. BUYER BEWARE should be the name of this company. Don't make the same mistake I did.

Thumbnail of user hussamh3
1 review
2 helpful votes
August 27th, 2020

Simply, put the orders, a week after a cancellation email due to out of stoke, after a month received the parts, they excepting me to wait 40 days shipping from IL to MO. Submitted a refund and return they changed me for both shipping. If you dont want go through the same BS just stay away from them.

Thumbnail of user ruths621
1 review
1 helpful vote
December 2nd, 2020

Got the cover it fit perfect. Was very pleased with the service. Will consider using this company again

Thumbnail of user andrer102
1 review
2 helpful votes
December 11th, 2020

I have been waiting for a month on my car part never got a call never got an email only when I emailed them it's not dry two day I give them a week same thing it's not dry two days I cancel order never got a confirmation order was canceled nothing so I call again they say oh yes your order was canceled I say Where's my money it will be 5 to 10 business days when was y'all going to tell me that or let me know the cancellation went through very unprofessional I wouldn't recommend them to no one

Thumbnail of user jeffs2959
1 review
1 helpful vote
September 12th, 2023

Ordered new rear bumper for my 2000 Monte Carlo. Paid for the painting service to have it painted the same color as the original. (cars color) Well, for some unknown reason they only painted about 2/3 of it and left the bottom portion unpainted. To make a long story short; I tried to work out getting at least half my money back, so I could get it finished painted, locally. Well, I didn't get any response back no matter how I tried to communicate my proposition, as it were. So; since there customer service is a abysmal joke, I had to go locally and get the bumper finished out at extra expense. With that, I assure you I will never use them again. I'll see them go out of business first.

Tip for consumers:
Do not use this company.

Products used:
See what I said.

Service
Value
Shipping
Quality
Thumbnail of user haraldb11
1 review
2 helpful votes
December 8th, 2020

After six weeks of waiting and numerous irritating phone calls with them, which by the way this company has the rudest customer service agents that I encountered in my whole life.
They act like they are doing you a favor!
To start out with the part (Bumper cover) does not fit properly on my 2016 Dodge Challenger SRT 392.
To no surprise looking at the $#*!ty part quality which by the way was supposed to be "CPA" quality component the color doesn't match as well and the part is full of orange peel as well.
Also the edges of the bumper cover show the black bottom of the part.:-/
I feel like I burned $700.00.
Don't buy from them because there handling time sucks besides the overall abysmal part quality and craftsmanship.
If I could give them negative stars I most certainly would!

Thumbnail of user justinj566
1 review
1 helpful vote
July 11th, 2023
Verified purchase

I ordered a pre painted front fender flare for my 2022 Chevy Silverado on the invoice I included the factory paint code on the original order invoice and they still sent the wrong color! They will not respond to my emails when I call they will not call me back they just tell me they will and never do! They leave me on hold for 30 minutes at a time they then told me to take a picture of the part on the truck so they can see the paint difference so I did and they told me that there was nothing they could do because I installed it which I didn't no hardware was used to mount the piece I was just doing what they told me to do a total waste of $500 dollars they are straight up scammers I will be leaving bad reviews on google and yelp as well!

Thumbnail of user edwarda293
2 reviews
3 helpful votes
June 23rd, 2021

Take a look at Yelp and BBB and you will lots and lots of people who were conned by these thieves.

Con artists. Buyer beware. They will send you anything just to make the transaction appear to be legit, but when the part arrives it is going to be the wrong part or damaged. I assume they go to the junk yard, grab any part they can find that is close to what you ordered and then ship that damaged part to you. I immediately disputed the purchase, cancelled my credit card and got a new card. Luckily these con artists are playing the small con and not risking going to prison by running credit cards.

Tip for consumers:
They are con artists/thieves.

Products used:
NA - They are con artists that ship damaged or wrong parts.

Thumbnail of user brandonn121
1 review
1 helpful vote
April 14th, 2021

Service sucks, not customer service after several e mails and phone calls they never answer MY ADVICE IS TO STAY AWAY FROM THIS COMPANY

Tip for consumers:
DONT BUY FROM HERE

Products used:
nothing it hasnt showed up and they wont get ahold of me for a refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user amys1742
1 review
1 helpful vote
May 10th, 2021

Dont order from here the call center is run by one person that doesnt speak good english or communicate properly. Complicated to understand. Bad attitude very

Tip for consumers:
go elsewhere

Service
Quality
Thumbnail of user michaelk3002
3 reviews
1 helpful vote
February 17th, 2022

IF you get the correct part, it will probably be Ok
IF they mess up your order..., YOU'RE on your own! Good Luck trying to get any response and when you do, THEY WILL FIGHT YOU AND BLAME YOU FOR THEIR NISTAKE!

Tip for consumers:
************* WARNING***** NO Customer Service, NO resolve if wrong part period!

Products used:
Could not use the Bumper Cover they sent as it was for the wrong vehicle. They never checked or asked for the VIN# of my vehicle and then blamed me for the wrong part with no offer to resolve and NO REFUND

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephenc356
1 review
0 helpful votes
July 1st, 2019

(2012 mustang 5.0 front bumper cover) Okay where do I begin. First bumper was poorly packaged and poorly handled box was best up when I got it. Bumper is not fully covered in paint. It does not fit the factory front bumper brackets. Did not have factory holes so they had to be drilled. I've now had the bumper on for a month now went to wash it and the high pressure has blown OFF the clear coat.

Thumbnail of user joshw164
1 review
4 helpful votes
October 19th, 2019

I have made two separate orders with this company. One in March 2019 and one in Aug 2019. First time I ordered my credit card had numerous transactions that have tried to go through from all over the country. Second time I got a brand new credit card and this was the first and only purchase made with it. Then I had a dozen transactions from all over try to go through, anything from Netflix to dominoes pizza. Some piece of $#*! from that autobodyparts.com stole my info and used it or sold it!

Thumbnail of user johnf647
1 review
2 helpful votes
May 19th, 2018

Ordered kia bumper cover at a reasonable price. Picked it up at the shop. Paint color was a perfect match. It was a chore to remove old one and install new one. But the new cover was a perfect match making installing it fairly easy. Give company 5 stars for fine product, fair price, and professional service.

Thumbnail of user josephs665
1 review
2 helpful votes
August 7th, 2019

Ordered a painted black fender filler panel, package arrives and panel is a plastic grey.
Called company and received the run a around. Told that black means it is actually grey and they were surprised when I requested a return. I was told, 'You want a return for a $34 dollar part?"

Thumbnail of user sydneyp40
1 review
0 helpful votes
March 4th, 2019

Purchased painted bumper cover with delivery promised 10-15 days. Got automatic reply the order was submitted and 17 days later no delivery or response to repeated requests for order status.

Thumbnail of user hansv28
1 review
2 helpful votes
May 7th, 2019

I ordered a bumper cover for a 2003 Mercedes ML350. It arrived on time and in the correct color. The pain job was ok, however, they bubble wrapped the part too early, so there are some imprints on the lower side. Otherwise it would be 5 stars. Any time again guys, great job!

Thumbnail of user edwardj124
1 review
4 helpful votes
April 18th, 2019

I made the mistake of going against all the bad reviews of to not order from this company I placed my order for a hood and payed $150 for shipping on 04-06-19 I called 2 days later because I didn't get any confirmation and the guy I talked to was so rude and he told me my order would be shipped that Friday 4-12-19 still no confirmation email or shipping info so I called again 4-17-19 and again got a rude lady and she was being a smart $#*! saying order take up to 10 business days to process and she told me it would ship that week so later on that day I got a email saying that I need to call before they could process my order so I called this morning and again another rude lady she told me that the company that usually deliver stopped delivering oversized items in my area and that they would have to send it freight and I would have to pay another $170 on top of the 150 shipping I already paid so a total of $320 for shipping i was pissed I've been waiting for this hood for the longest and now

Thumbnail of user dykel
1 review
4 helpful votes
June 10th, 2015

This business should be shut down by the Attorney General of Illinois. I ordered a front bumper, complete with year, model and Vin number for the car. I received a bumper for another year and model. I called them and essentially told where to put the bumper, not on the car. I disputed with the credit car all to no avail. They could care less about doing the right thing, use them at your own risk, you have been warned!

Thumbnail of user dond82
1 review
4 helpful votes
December 22nd, 2016

STAY AWAY from this place. SUPER SHADY BUSINESS. Wont return emails can never talk to a manager or owner 8 times I called never a manager. Painted hood color doesn't match & has tons of debris in finish. Cant refund you or credit you. Your basically stuck with garbage.

Thumbnail of user marlym
1 review
4 helpful votes
February 9th, 2017

I am retired and live in Nevada and also spend time in Denver. I am a snowbird who makes lots of purchase with the same card and some go to NV and some go to Denver depends on where I am at. I attempted to make a purchase via this site and was advised that that is not there company policy and was also advised that it was bank policy as well. Called my bank to check and was advised that that is not bank policy. Ultimately I called the bank to cancel. Don't do business with this company if you want to be treated like s()#t. They dont care who you are or how much you spend. Worst experience ever!

Thumbnail of user sarenaw
1 review
4 helpful votes
September 21st, 2017

This is the worst experience I have ever had with any business. Their customer service is nonexistent. I would NEVER purchase from them again. I ordered a bumper cover that arrived with broken plastic and the paint was done incorrectly. They shipped this part in a box without ANY labeling that said fragile, handle with care, or this side up. They refuse to let me speak with a manager and are refusing to return my money. They are blaming the company that shipped the product, even though there was no way possible for the shipping company to have known what was inside or how to handle it. It was not even padded with anything. I would avoid this company at all cost. I had to order the part from someone else and am now out $800 2 weeks before my wedding. I have never had a company refuse to let me speak with a manager. Please avoid this company at all costs!

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About the business

Auto-BodyParts.com has the lowest priced auto body parts in the industry including bumpers, fenders, hoods, lights, radiators, starters, tailgates and more.

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