This is the worst experience I have ever had with any business. Their customer service is nonexistent. I would NEVER purchase from them again. I ordered a bumper cover that arrived with broken plastic and the paint was done incorrectly. They shipped this part in a box without ANY labeling that said fragile, handle with care, or this side up. They refuse to let me speak with a manager and are refusing to return my money. They are blaming the company that shipped the product, even though there was no way possible for the shipping company to have known what was inside or how to handle it. It was not even padded with anything. I would avoid this company at all cost. I had to order the part from someone else and am now out $800 2 weeks before my wedding. I have never had a company refuse to let me speak with a manager. Please avoid this company at all costs!