• Auto FX Software

Auto FX Software

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Overview

Auto FX Software has a rating of 1.5 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Auto FX Software ranks 94th among Image Editing sites.

  • Service
    1
  • Value
    1
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
How would you rate Auto FX Software?
Top Critical Review

“Program Will NOT Activate after HD upgrade, No Response from Customer Service”

Deanna M.
5/8/22

Do NOT BUY! Bought the GRFX Studio Pro AI from them a year and a half ago. Less than six months later, I have to upgrade my HD and the program had to be reinstalled. It will not activate and no one at Auto FX replies to my multiple customer service help requests online or replies to phone calls requesting help. I got to use the program maybe three times before the hard drive upgrade and have found that I wasted $150 plus tax on a company that doesn't give a fig newton about their customers.

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user deannam81
2 reviews
4 helpful votes
May 8th, 2022
Verified purchase

Do NOT BUY! Bought the GRFX Studio Pro AI from them a year and a half ago. Less than six months later, I have to upgrade my HD and the program had to be reinstalled. It will not activate and no one at Auto FX replies to my multiple customer service help requests online or replies to phone calls requesting help. I got to use the program maybe three times before the hard drive upgrade and have found that I wasted $150 plus tax on a company that doesn't give a fig newton about their customers.

Tip for consumers:
Bought the program. Worked fine til I upgraded my HD less than six months later. GRFX Studio Pro AI had to be redownloaded. Program will not reactivate no matter what. Auto FX Software will not respond to my multiple online customer help requests or phone calls to make this right and essentially have stolen $150 from me.

Thumbnail of user alexm2350
1 review
0 helpful votes
September 16th, 2023

That I ask to be able to withdraw my funds in vain, I cannot recover my funds that I invested, although I send them dozens of messages and emails, no response I no longer have any contact with them, I will have

Thumbnail of user willt252
1 review
0 helpful votes
May 22nd, 2023

Bought a new MacBook and transferred all my software to the new one, checked a few programs and they worked so I upgraded the OS of the old computer and gave it to my parents. The next month I go to open Auto FX and it ask for the activation code, so I logged on their site found it, entered it, and I get a message to try it again or call customer support. No cigar, nothing from support by phone or email. Went over to my parent's home to see if I needed to deactivate it, but received the same message on the old computer. After paying a little over $200 I'm very disappointed that I couldn't upgrade my OS and still use it nor can I move it from one computer to another one. I've moved Topaz, OnOne, and other applications with no problems, why do I have to purchase another copy if I upgrade my OS or buy a new computer?

Products used:
Autofx GRFX

Service
Value
Returns
Quality
Thumbnail of user richards74
1 review
6 helpful votes
October 11th, 2013

I bought Mystical Lighting by autofx years ago and it worked fairly well at creating shadows and lighting effects for photoshop 4 back in the day. I recently had the need to create again some mist and shadows for an image and reinstalled Mystical Lighting. It did not work on the new version of windows so I was forced to Upgrade or buy an entirely new version. I can understand them no longer supporting old software and charging me a little bit more for the new software, but the price was almost like buying it all over again. Since I liked the software I bought the first time around, I was excited to see what changes they have made after all of these years for the much higher price. GUESS WHAT? It was exactly the same software. No changes. Why would I pay again for the exact same piece of software years later? It is too bad this company didn't try and keep up their work, because 6 years ago, they had some nice stuff.

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