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Avacare Medical has a rating of 4.45 stars from 19 reviews, indicating that most customers are generally satisfied with their purchases. Avacare Medical ranks 93rd among Medical Supply Store sites.
Very pleased with the service, my order arrived in speedy time, everything was perfect. Thanks so much for a job well done! I certainly would order again from them.
Terrible customer service. Placed an order on Monday with 1-2 day "express shipping". When I emailed asking for a status/tracking on Wednesday, they summarily canceled my order without me ever asking for it. Pathetic responses to emails. Will NOT do business with them again!
Very pleased with the service, my order arrived in speedy time, everything was perfect. Thanks so much for a job well done! I certainly would order again from them.
Excellent experience with finding right product for situation, right pricing and delivery of items on time
The items I was looking for came in different sizes and loved the price very affordable. I found the site by accident but was definitely worth it. I would reffer my friends and family.
Purchased the rubber backed flannel sheets for my father in law they were so nice I ordered more so that I don't have to wash daily- they save me from washing all the bedding
Terrible customer service. Placed an order on Monday with 1-2 day "express shipping". When I emailed asking for a status/tracking on Wednesday, they summarily canceled my order without me ever asking for it. Pathetic responses to emails.
Will NOT do business with them again!
Though the delivery service put package in poor location (package was gone). They reshipped the package w/o any fuss.
Will use their company for future purchases.
I have purchased a couple times from Avacare and both times have been very pleased with the speed in delivery as well as the product quality. I will definitely be ordering again.
Ordered what I wanted on Friday AM and delivered on Saturday AM.
Great product and quick service/delivery. Pads will be used for bunny pens.
It has been three weeks and i have been trying to get return information for a faulty product. Customer Service has ignored every email since I pointed out the faulty item. Very unprofessional they are unable to respond with return details. Go with a tried and true vendor and stay away from AvaCare Medical.
Great products, great prices, great delivery response times, just absolutely great in a world striving for mere mediocre.
Thank you so much, Troy! This is exactly what we aim for every day and we're so glad you noticed :)
I called to talk about sales tax, the guy who answered the phone asking my race and insulting me. Not sure if he is the owner of the company but warning me to not to call them again.
Product was too small
Product absorbance poor
I returned the package now I'm waiting for a refund back to my account. Thank you kindly
Hi Jessie, we reached out to you earlier today (before you posted this review) to see how we can help you but you did not respond. Customer satisfaction is our number one priority and we're always available to help at info@avacaremedical.com. We look forward to assisting you shortly!
Prompt and reliable. A good source and offerings for the the elderly.
I ordered an item and found a better one on another site a few hours later. I immediately emailed the customer service department and the response I got said because it was already processed I couldn't get a refund. So I got stuck with a non refundable item I didn't want. Thanks guys.
Hey Alicia,
We apologize for any inconvenience you experienced with your order.
Please consider our policy regarding canceling an order you already placed, as stated in our Help Center:
See if you’re quicker than us! Here at AvaCare Medical, everything happens instantly. Minutes after you place your order, it is ready to be shipped from one of our warehouses. If you change your mind, however, you can give us a call – we may still be able to cancel the order for you. If you already received the product and you are not 100% satisfied, we offer a refund on all unused and unopened products within 30 days of purchase. For full details check our return policy (https://avacaremedical.com/returns).
Do not come down on the sides like regular underwire.
Hi Cynthia,
We apologize that the underwear you selected did not meet your expectations. Our customer service department would be more than happy to assist you in setting up a return and finding an option that is better suited to your needs.
Thanks for shopping with us!
I did not realize an order for my Mother had been delivered. Called customer service and was advised to look at picture of the package at the front door. Sure enough it had been delivered. Did a bit of searching and found the package. I am so thankful for the young woman who helped me. The decongestant is almost impossible to find. All in all this company gets an A+ from me and my Mom
Tip for consumers:
Impossible to find this decongestant for my Mom in our little town in WA state.
Products used:
Guifenisen
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Thank you, Vicki! Your feedback means everything to us :)