• Basketsus

Basketsus

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Overview

Basketsus.com has a rating of 2.33 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases.

Positive reviews (last 12 months): 33.3%
Positive
2
Neutral
0
Negative
4
4
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How would you rate Basketsus?
Top Positive Review

“Perfect indulgent treat!”

King C.
7/7/23

I recently received a gift basket from a friend and was blown away by the quality and presentation. The basket was filled with an assortment of gourmet chocolates, cookies, and snacks. It was the perfect indulgent treat! Highly recommend!

Top Critical Review

“Low quality items - bad packaging”

Michael G.
1/4/24

We opened a gift basket sent from BasketUS yesterday. What a disappointment! I don't know how much money the sender spent but every item was below average. 1. The 8.5 x 11 copy paper card was hardly readable. It looks cheep and the „on behalf" Eva was incorrect and the same as „a Gift for" Eva. 2. the chutney jar was opened and was spilled inside the box. 3. the olive jar was also open and oil spill on other items. 4. the cheese spread was warm and not refrigerated as indicated on the label. 5. i don't recall tasting a wine that bad. My wine for cooking is better than that. I really don't understand the high ratings you are getting. Sending sensitive items un-refrigerated shouldn't be legal. It could have coursed serious health issues if we didn't read the label.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user greenteab
1 review
0 helpful votes
January 19th, 2024

I actually received a basket from BasketsUS and when my gifter saw a picture of what was sent, she was mortified! Cheap, cheap, cheap and NOT what was described in the product description. 3 blocks of cheese from Walmart and generic everything else. The balloon was nearly deflated and the flowers were partially dead. Price...over $100! My gifter tried to contact customer service and they were not helpful and offered a small refund but made you jump through hoops to get it. Don't ever buy from this company!

Tip for consumers:
Read the fine print!! They will try to tell you when you purchased, you agreed to substitutions.

Thumbnail of user michaelg6660
1 review
0 helpful votes
January 4th, 2024

We opened a gift basket sent from BasketUS yesterday. What a disappointment! I don't know how much money the sender spent but every item was below average.
1. The 8.5 x 11 copy paper card was hardly readable. It looks cheep and the „on behalf" Eva was incorrect and the same as „a Gift for" Eva.
2. the chutney jar was opened and was spilled inside the box.
3. the olive jar was also open and oil spill on other items.
4. the cheese spread was warm and not refrigerated as indicated on the label.
5. i don't recall tasting a wine that bad. My wine for cooking is better than that.

I really don't understand the high ratings you are getting.
Sending sensitive items un-refrigerated shouldn't be legal. It could have coursed serious health issues if we didn't read the label.

Tip for consumers:
Received an email offering to replace broken items. Denied the offer due to low quality of products as well as shipping method. Didn't want a refund. Not worth the effort.

Thumbnail of user sanketj1
2 reviews
1 helpful vote
July 17th, 2023
Verified purchase

I recently had an incredibly disappointing experience with a gift delivery service that I feel compelled to share. In my opinion, this company has earned its reputation as one of the leading scammers in the industry. The entire process, from placing the order to attempting to contact their customer service, has been an absolute nightmare.

After carefully selecting a gift and opting for express delivery, I paid an additional $20 for the service. My expectation was that the gift would be delivered promptly, ensuring a timely surprise for the recipient. However, to my utter dismay, it has been over 10 days since placing the order, and neither the gift nor any updates regarding its delivery have been received.

I have made numerous attempts to reach out to the company's customer service department, but my emails have gone unanswered. It is deeply frustrating to invest both time and money into a gift that never reaches its intended recipient. The lack of communication from the company only exacerbates this feeling of being cheated.

What adds insult to injury is the fact that I paid a significant amount—$250—for the gift and its express delivery. To be treated in such a careless manner is completely unacceptable. I had hoped for a seamless and reliable gift delivery experience, but unfortunately, this company has failed to live up to even the most basic standards.

I cannot emphasize enough how disappointed and frustrated I am with this gift delivery service. Their lack of accountability, failure to deliver, and complete absence of communication are indicators of their dishonest practices. I strongly advise potential customers to steer clear of this company and explore more reputable alternatives.

In conclusion, my experience with this gift delivery service has been nothing short of a nightmare. The absence of any delivery updates or responses to my inquiries, coupled with the failure to deliver the gift I paid for, leaves me feeling deceived and cheated. I strongly discourage anyone from engaging with this company, as their reputation as scammers in the industry is well-deserved.

Thumbnail of user kingc62
2 reviews
1 helpful vote
July 7th, 2023

I recently received a gift basket from a friend and was blown away by the quality and presentation. The basket was filled with an assortment of gourmet chocolates, cookies, and snacks. It was the perfect indulgent treat! Highly recommend!

Thumbnail of user goinboardin2
1 review
0 helpful votes
January 4th, 2024

Do not order from the company. Complete crap and not what is advertised. Talked to the company about why they did not send what was pictured and they said I should have read the fine print. They can make substitute products for thing they do not have. Not one product was what was advertised.

Tip for consumers:
Please do not buy anything from Basketsus.com.

Thumbnail of user sienad2
3 reviews
0 helpful votes
July 28th, 2023

Its quality and appeal transcend fads and fashions, making it a reliable choice for those seeking a spirit that never goes out of style

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