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When I phoned Beauty Counter to tell them about a product that was defective, I was asked if I had bought it over 60 days ago. I answered 'yes' and the representative all but hung up on me. She was rude when telling me that the product was not eligible for return, she showed no interest in why I felt that the product was defective. Very bad PR, they only care about making money (their products are very expensive) and not about the customer. Won't be buying from them again.
When I phoned Beauty Counter to tell them about a product that was defective, I was asked if I had bought it over 60 days ago. I answered 'yes' and the representative all but hung up on me. She was rude when telling me that the product was not eligible for return, she showed no interest in why I felt that the product was defective. Very bad PR, they only care about making money (their products are very expensive) and not about the customer. Won't be buying from them again.
Tip for consumers:
You must make a decision on whether or not you want to continue to use the product you purchased within the refund period. Even if the product proves defective, after the refund period they will not compensate you.
Products used:
Facial products
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