Belcasa Suite Hotel

This company in Belgium owns 2 hotels in the city of Westende. They basically the real estate company turned hotel business. Problem with them is that the lack of professionalism is beyond imagination. So we booked with them for a weekend in Belgium. They sent an email in bad French with some instructions. Ok. When we arrived, and read the instruction, the only comprehensive part was the code to access safe box. The code works, but there were no keys! Called numbers, no answer. Heck, in reality the key was in a completely different building 5 km away by car. But the address and instructions are not clearly explaining that. Next day talked to them, what is amazing that no apologies and no immediate solution was offered. Just insisted how easy it is to open the safe... Who cares, when I had to call other hotels in the area to book at 1 at night! What is amazing is that they don't offer refunds either. We have to wait for at least a week to see if they can do it or not. To summarise, they are basically a thieves, pretending to be a hoteliers. No honesty, no work ethic. Do not stay with them and avoid at all cost. Preparing for a lawsuit now.