Carjet

Keep Away from these Pirates.
1) VERY Rude when you call them
2) NOT flexible at all, with badly written instructions on their so called "Contracts"
3) Staff practically laughed me off when a refund was requested.

If I had the time and the energy, I would open up a litigation with a European Customer Service Authorityy. But to me it is just not worth the time wasted with this scam-like business. SHAME on them!

SCAM-ONLINE AGRIGATOR!
Unfortunately, my experience with Carjet was disappointing. We selected the option without a credit card and purchased insurance online, but upon receiving the car, the rental company claimed the insurance was invalid, demanding additional payment. Attempts to contact customer support were futile. Consequently, we had to rent directly from another company. I advise caution and thorough scrutiny of conditions before engaging with Carjet."

Booked a car through carjet for my holiday, arrived at my destination airport and car hire company doesn't operate anymore at that airport but still available to make online booking. Spent 5 hours on the airport with my family, with two little boys. Never got a car, never got refund either. When arrived back home, contacted carjet by email regarding refund, never got answer back. My holiday was messed up. Thanks to carjet. Never ever will book with them again. Won't recommend to anyone.

Booked a car through CarJet with Drivus and the excess was Euro 1,300. Had an accident and they charged my card £4,000+ to which they said it will get refunded. It's been two months and no response from them. Be careful of these guys they write one thing in the contract and do another. Everytime I email them they say we are still looking into it. I sent them the contract, the receipts and the report of what I was overcharged and they still cant add 2 and 2. Seriously.

Terrible experience with car jet, supplier was did not have car available on pickup. I contacted carjet many times with no support or rental deposit back. All information and legal documentation was provided to carjet for review of my claim and they have not provided any further information or details to my inquiry. Please avoid carjet as you will be at risk with your booking and waste your time and money. Last time we use carjet.

This is a scam company. I booked a car with them and when I went to pick it up in Spain, I had a series of unpleasant surprises: 1. They asked me for €50 extra in cash to give me the car, in addition to the €1,600 deposit from my credit card 2. They didn't have the car I ordered and I not talking the same brand, they didn't have the same catergory eg medium size, automatic. The attitude was a bit "take it or leave, it is not refundable anyway so do whatever you want. When I tried to get in touch with the company, I had to wait for ages and twice when I explained the situation to the girls in the call center they simply hang up on me. I have never in my whole life experience anything like that. It was shockingly terrible.

We had prebooked a car for when we arrived in Maderia. Our flight had to unfortunately divert to other island due to cross winds. The lady on the phone (carjet) was very condenseding and said we were not able to collect the car the following day. She was rude and had no people skills over the phone. We had paid for 5 days. AVOID this company. They are NOT reliable and do not care about their customers. AVOID!
I would give them NO stars only it won't allow.

The worst car rental EVER. They wouldn't accept my 3 forms of identification at the pick up location due to their "dark ages fine print" I had Passport, International license and my digital State license not good enough based on the fine print, Nor would they accept my wife ID either, we paid/lost 3,000 euros and then had to go another agency to then pay 4,000 euros to start our holiday.
Still after 7 months the complete run around back and forth in the end they are just Scammers, Fraudsters and Thief's
Just don't deal with Carjet and I'll be telling everyone that I know!
Peter
Australian

No any respond from them. I had asked about refund since HERTZ had not given me car for stupid reason. So as i understood from the huge number of negative reviews i do not have chance to get the refund)

Very unsatisfied. We booked car with carjet. Later flight was changed and we have informed them as per instruction provided on booking confirmation. Once arrived in airport, booking was canceled and there was noone to explain and clarify. We tried to call cuatomer service and no reply. Trains were not working due to strike. Agent/okmobility told that We had to pay 160 eur in addition to get a car. Agent explanation was that carjet is not good company and they have troubles with them.

Awful experience- hired car in Faro Airport and was charged €100 for a late pick up despite having modified my booking. Car has numerous scratches which I took photos of. On returning the car, they claimed there was a new scratch! I definitely did not add this tiny scratch but had no choice but to pay €420 on the spot or miss my flight. I had full premium insurance and still had to pay. They said I could claim it back but it will take months. AVOID AT ALL COSTS!

They won't pay your deposit back. Nore answer e-mail or questions about why it's taking so long. Got 1 reply After 2 months of waiting that I have to be partient! So $#*!ing done with this scam. Could not advice to book through Carjet. Only if you wanna get scammed!

Nachdem ich in Kattowitz gelandet bin meldete ich mich sofort bei Carjet, ein Herr holte mich ab und brachte mich zum Leihwagen.
Bis hierhin war erstmal alles gut, die Abholung ging auch relativ schnell.

Jedoch als ich Leiwagen saß und meine Daten aufgenommen wurden wollte man noch zusätzliche 35 Eur für`s abgeben des Leihwagens vor 8:00 Uhr.
Damit war ich auch noch einverstanden, obwohl vorher nicht davon die Rede war und ich bereits mit der Angabe aller Abhol - Abgabezeiten den gesamten Mietbetrag bezahlt hatte.
Dann wollte man noch das ich eine zusätzliche Versicherung von ca. 25 Eur/tag abschließe da ich nur eine Debitkarte besitze.

Ich habe mich zurück zum Flughafen fahren lassen und habe einen Leihwagen einer anderen Firma angemietet, da ich mit so einer unseriösen Firma kein Geschäft eingehen möchte.

Am ende hätte mich der Leihwagen anstatt die bereits zuvor bezahlten 38 Eur, 198 Eur gekostet.

Also Vorsichte für diejenigen die ihr Fahrzeug vor 8:00 Uhr abgeben möchte und nur eine Debit Kreditkarte besitzen.

Übrigens, die im Voraus bezahlten 38 Eur sind auch weg.

Charge extra in madeira Island airport after payment...aswer from carjet: was written in the conditions did other reservation with carjet with other supplier and there are no hidden fees...be aware

I rented through carjet in Croatia in the summer of 2023. My flight was delayed and I shared this with carjet. Upon arrival I found that Carjet did not adjust my reservation and would not even give me the same reservation even if I paid for the unused day. Carjet is inflexible and the worst company I have ever worked with. I highly recommend to avoid this company in any country!

I booked CarJet hire car & the day after I was asked for feedback. At that point, there had not been enough time for any problems to occur, so feedback would have been totally different. I now know that Claire Davis is a robot that needs re-programming. Currently 'she' cannot respond to any emails sent to her, no matter how often you send them. Andreea is trying to do a good job but CarJet insists on telling you that you need an international driving permit, even though one is not required by law, and this is confirmed by gov. Website. So much time had been wasted, waiting for the robot to respond to my emails, that I did not have time to arrange a different booking agent.
I don't have a mobile phone or a printer, so paper copies are required but they refuse to provide paper copies.
So I was faced with having to sort things at the hire car company's office. As it turned out, I gave them the booking reference and they never asked for a paper copy or an international driving permit. So CarJet gives you incorrect information.
So I feel it is obvious that they send a feedback request immediately after you have booked, at which time everything will be fine and dandy. So they won't get so many poor reports.

Google need to stop carjet from operating on their system, Carjet is a scammer and fraudster, avoid them please, they scammed me by giving me a false booking and the car hire company told me they've told the they don't have any car available for rent, carjet took my money£98 at poznan Airport and refused to refund my money even that they're the one that cancelled my rental contract without providing the service. Carjet kept saying that they haven't got the payment back since 30th of December which the car hire company claimed they've refund them immediately on that day. Carjet is just a scammer please, don't fall for them..

If I could give a minus score I would. Said on the website free cancellations. Had to cancel, did this within 24hours and they charged £100.00, this was the cost of the hire of the car. When I found out tried to reinstate booking but they refused. Absolute scam. When I queried, told me it was in their terms. How can they advertise on their website free cancellations before hire of car then charge £100.00. Made it very easy to cancel then communication very difficult. Worst experience of any company I have ever dealt with. Absolutely disgusted. Please do not use.

Dishonest customer service! They lie about location and then blame the customer. I wanted an airport site car rental at Vienna Airport as I was short of time and happy to pay more for the convenience. I used Carjet and selected Green Motion which they said was on site at the airport. This was NOT the case. When I complained to Carjet they lied and said they accurately stated the location was in another location (Fischamend) but I have the email from Carjet saying the Green Motion office is INSIDE the terminal, through the baggage claim and next to Burger King! So they outright lied. It also took them several days to reply to my customer service request. They are unprofessional and untrustworthy. Green Motion were excellent to deal with and great value. I will be going to them direct next time (despite them being off site) but I will NEVER use Carjet again!

I rented a car through Carjet in Greece. The conditions and terms regarding fuel were FULL TO FULL, or get a refund for extra fule in case you've got the car with less. But, the car agency did not respect that, I received the car with less than 1/4 tank filled it and returned it with abou 3/4 full. No refund were accepted from rental agency, they said it's not their policy. A bit disappointed

Horrible company. If you will be late to collect the car then you will loose all money. Better to AVOID.

Ellos tienen una política de cancelación antes de la hora para tomar la reserva. Hice una cancelación inmediatamente después de hacer la reserva y me cobraron penalidad del 90% de la reserva.

I had to cancel a car rental because of medical emergency. I have cancer. After providing evidence from doctor they gave me all sorts of excuses and kept my €600. It caused financial hardship. Read their reviews. They bait with low prices and either Rob you or completely botch your rental car. You have been warned. Pay extra and deal with rental company direct. These idiots should be shut down for their predatory financial practices. How are they still in business?