• Chrono24

Chrono24

Overview

Chrono24 has a rating of 4.75 stars from 2,566 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service, and fast delivery. Chrono24 ranks 5th among Marketplace sites.

  • Service
    101
  • Value
    95
  • Shipping
    90
  • Quality
    91

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.9%
Positive
411
Neutral
8
Negative
14
123
See all photos

What reviewers want you to know

Positive highlights

  • Had a brilliant service from Chrono 24 the escrow service just gives 100% piece of mind that the deal will got to plan.
  • Very good choice of watches, very good search features with relevant filtering and safety with escrow account

Critical highlights

  • I had to get in touch with customer service, who have ridiculous phone hours and email response times of >3 days.
How would you rate Chrono24?
Top Positive Review

“Chrono24 is my Watch Store”

Brian W.
2/6/24

I really enjoy using this platform. It's a great way to see what's on the market all over the world, especially for those of us in locations that don't really make the watch world radar. I have purchased multiple watches from the US, UK, Japan, and Austria that would take a far more laborious search otherwise. I feel I'm in good hands here and will continue to use Chrono24 as my go-to watch site. As always, one should perform their own due diligence and this outfit makes it much easier.

Top Critical Review

“Stay away from Chrono24. They are bad news!”

Duane L.
2/8/24

I live in California and just purchased a Harry Winston watch from a seller in Germany. The sale went through Chrono24 and payment had to be Wired directly to the seller. The watch arrived and was NOT 100% authentic Harry Winston like the seller represented. The movement is fake and in bad condition. Harry Winston refused to service or work on it because it was "heavily modified". The seller represented the watch to be in "very good condition". There were scratches on the dial, case and on the fake movement that were not present in his photos on Chrono24. The Power Reserve Indicator does not work. The date Pusher does not work either. It is a total Frankenstein watch. I have heard from the seller once, and he will not do anything. The biggest surprise is Chrono24 will do NOTHING! They tell me to work it out with the seller and it is not their problem. Be aware CHRONO24 is risky. If you have a problem, you are on your own. At this point I have turned it over to my Attorney to look over this transaction. It is sad I am stuck with a $8,000 timepiece that is worth a fraction of that. I am coming after you Chrono24. Good luck...

Reviews (2,566)

Rating

Timeframe

Other

Reviews that mention popular keywords

escrow service (43) escrow account (31) purchase process (28) customer service (83) purchase experience (30)
Thumbnail of user paulc1032
1 review
14 helpful votes
February 26th, 2020

I recent purchased a Jaeger Le Coultre Reverso through a private seller on Chrono24. At first I was very reluctant but after a few emails with the buyer I went through with it. I am more than happy with the results especially since the seller had no reviews or ratings. I believe you need to do your homework and ask questions to feel it is what you want and whether legit. I would use Chrono24 again. The experience I had was great.

Thumbnail of user brianw2844
1 review
0 helpful votes
February 6th, 2024
Verified purchase

I really enjoy using this platform. It's a great way to see what's on the market all over the world, especially for those of us in locations that don't really make the watch world radar. I have purchased multiple watches from the US, UK, Japan, and Austria that would take a far more laborious search otherwise. I feel I'm in good hands here and will continue to use Chrono24 as my go-to watch site. As always, one should perform their own due diligence and this outfit makes it much easier.

Thumbnail of user davidp6126
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

I purchased an expensive watch that I felt safe purchasing due to the way Chrono24 has an escrow account in place,making the monies safe until proof of authenticity. Also I spoke with them about the seller and they assured me that they have proved to be very trustworthy. The watch is beautiful and exactly as described. This is the second time I have purchased a watch through Chrono24 and definitely will do so again.

Thumbnail of user dhruvb5
1 review
5 helpful votes
June 16th, 2022
Verified purchase

Be prepared to put in a lot of extra work and run around, if purchase is damaged or not as described. No return shipping label is facilitated and best of luck getting someone on the phone.

* Chrono24 attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dmitrir2
1 review
7 helpful votes
August 24th, 2020

Great description of watches and clear info on dealers. The whole process was very smooth. I just wish you mentioned your service fee upfront not when I'm reaching for my credit card. Also, I wasn't clear as to sales tax the dealer may charge until the actual checkout (they didn't charge sales tax in my case). Overall, I like it!

Thumbnail of user peterb3089
1 review
0 helpful votes
February 20th, 2024
Verified purchase

Chrono24 has truly enabled a worry-free global watch market. With their Buyer Protection Program, business standards and oversight both buyers and sellers are able to interact in one of the most optimal business environments available. I just completed my third watch transaction and would recommend Chrono24 without reservation to anyone looking for their "grail timepiece."

Thumbnail of user dougo58
1 review
10 helpful votes
August 13th, 2020

I have looked at the Chrono24 website for awhile. Then after researching many selling websites I tried them for a purchase. Couldn't be happy. Put me in contact with sellers from all over the world. I have talked with numerous sellers, and they all were prompt in getting back to me with answers to my questions or counteroffers to offers. I successfully found my desired watch at a great mutually agreed upon price. Even buying an extra band for this rare limited edition watch!

Thumbnail of user gerdb5
1 review
1 helpful vote
November 20th, 2020
Verified purchase

Though I appreciate the Plattform as an excellent search field for watches, I am disappointed about the non-existence of any help/support in a Situation where this would have been definitely called for., Be patient‘ messages are of no help at all, if these are not being followed up Timely by concrete messages that address the issue at hand. This creates the impression as if no real support is actually available. Till today I have not received a single message on this case and I have therefore decided to conclude the matter without any support by the Chrono24-Team.

Thumbnail of user jonc764
1 review
0 helpful votes
April 19th, 2024
Verified purchase

Get your fix here! Amazing app for learning, exploring, and finding great deals. Prices on par with other online sellers but feels safer and more professional. Great experience so far.

Thumbnail of user harrys682
1 review
1 helpful vote
November 22nd, 2022
Verified purchase

I love watches, and I have given my son a beautiful Breitling for a gift after grad school, He wears it everyday. He is always asking what watch I have on, and I hand him whatever I have on. So I know he is interested in watches. So I read two different articles, one about German watch companies and the other was just the excitement of getting a new watch, any watch could be an inexpensive watch.
So I was hoping to give that excitement to my son. My purchase though Chrono24 was easy and fun. My son now has a new time piece all :)

Thumbnail of user kraign3
1 review
0 helpful votes
October 21st, 2020

This was the first time that I used Chrono24 and so far the experience has been very pleasant. It was easy to use the website and I was glad to find the watch that had been looking for. Everything appeared to be as represented on the website. The dealer package the watch very nicely and it arrived in very nice shape. As with everything, especially a watch, it's hard to tell the internal workings, but from the outside and exterior appearance, all looks as I had hoped and expected.

Thumbnail of user charlesm3607
1 review
0 helpful votes
January 16th, 2024
Verified purchase

First time luxury watch buyer and Chrono24 made it easy! Having the assurance of an escrow account and solid return policy was wonderful. They linked me up with a seller who had what I wanted :)

Thumbnail of user martint149
1 review
1 helpful vote
April 5th, 2020

Great support and service! I had a payment issue with my us based cc and they were able to resolve this seamlessly. Thanks!

Thumbnail of user shawnk449
1 review
0 helpful votes
March 28th, 2024
Verified purchase

I missed my opportunity to purchase the collectors Seiko Nassaca Watch from Studio Ghibli but was able to find a dealer on Chrono24 that had acquired one and was selling it at a very reasonable resale price. I liked the escrow procedure and verification from website and the authenticity of the watches. Process was easy and very well explained. I had my watch less then a week from order and am very happy and confident with purchase..

Thumbnail of user bruceb1267
1 review
0 helpful votes
June 12th, 2022
Verified purchase

I have purchased a number of watches through Chrono24, and every transaction has been handled smoothly, with great communication, and an excellent outcome. Highest recommendation.

Thumbnail of user brianc1346
1 review
12 helpful votes
February 13th, 2020

My fiance purchased a brand new Tudor Black Bay 58 for my "engagement watch." With the Tudor BB58 on back-order through most of our local ADs, she turned to Chrono24 to ensure we had the item on our wedding (or "elopment") day. WatchShopping (WS) was our dealer under the Chrono24 (C24) service, and both WS and C24 provided incredible service - very fast, communicative, and delivered the watch as-stated (in perfect condition)... and 4-to-5 days ahead of schedule! I would highly recommend their services to anyone!

Thumbnail of user markj2388
1 review
0 helpful votes
December 18th, 2023
Verified purchase

Chrono24 allows one to survey a vast array of watches from around the world, with multiple examples of virtually everything of interest. Pricing varies, as does the watch band material which can be shipped or not from particular countries. In short, the shopping per se was fascinating. Then the purchase was safe and secure, and the dealer was wonderful to work with, making this an altogether positive experience.

Thumbnail of user yogenk
1 review
0 helpful votes
March 30th, 2024
Verified purchase

Chrono24 provides peace of mind when buying watches from the gray market. We are all familiar with the bad actors that sell fakes. The 14-day escrow with a return guarantee from Chrono24 makes it easier for the buyer and genuine sellers to get a fair transaction completed. That said, 6% fee is a bit steep and needs to be capped at a certain dollar amount.

Thumbnail of user colinh135
1 review
12 helpful votes
July 15th, 2020
Verified purchase

First time I've ordered a watch from Chrono24 and I must say a very good experience. The choice and options from the worldwide network of dealers is excellent as are the prices. In many cases the cost is much less than a second hand watch from UK sources. The Escrow payment system offers another layer of security especially if you are a first time buyer of an expensive watch from overseas. I will be using Chrono24 for my next watch purchase and can thoroughly recommend this company.

Thumbnail of user stevenw2021
2 reviews
1 helpful vote
August 1st, 2023
Verified purchase

I bought a Rolex Submariner from the Chrono24 website. I paid through their secure website, got the watch in two days and all was as described. This is a great site to reliably buy watches and I've bought more than a few and always without complications. These guys screen sellers so each purchase is with confidence.
I'm partial to certain brands and Chrono24 carries them all, from top luxury watches to more affordable ones.
Great site. Great service and processes. I highly recommend.

Thumbnail of user michaeld7158
1 review
0 helpful votes
February 18th, 2024
Verified purchase

I have bought two watches on chrono24 and both were great experiences. I would happily use the site again.

Thumbnail of user vadzimf
1 review
0 helpful votes
October 19th, 2020

You are doing a very good job! Thank you so much! I really enjoy buying watches from your website.

Thumbnail of user brianf2212
1 review
0 helpful votes
February 25th, 2024
Verified purchase

There are so many watches. I especially enjoy the ability to paste the reference number and compare the pricing for both new and used timepieces. I don't particularly understand the watches for sale with the 'need to procure' tag. That makes think it's a bit sketchy on the price/money exchange. Can you explain this mechanism and its risks or benefits?

Thumbnail of user craigc413
1 review
0 helpful votes
October 17th, 2020
Verified purchase

I really like using chrono 24. The only issues I have is when I try to pay, the payment goes through service my credit card companies do not use. Either myself or the seller has to contact chrono 24 in order to get my card accepted. I think it has do do with the type of security they us. However, despite that I feel chrono 24 is an excellent place to purchase a watch.

Thumbnail of user andrewm1095
1 review
11 helpful votes
August 12th, 2020
Verified purchase

Buying via Chrono24 seemed the better way to go, avoiding most of the risk involved in buying a high-value item direct from an unknown seller, possibly overseas. In particular, good to know that money wouldn't be paid out until a watch had arrived and you had a chance to check it was "as advertised". Having a large number of watches to choose from on a single site also really helped to get a feel for what the options are and how much different types of watch typically sell for. Would recommend.

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From the business

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices

Company Representative

Thumbnail of user jasming2
Support-Team C.
Chrono24 Representative
Typically does not respond to reviews

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4.8
2,566 reviews
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