• Costway UK

Costway UK

Overview

Costway UK has a rating of 3.7 stars from 651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway UK most frequently mention quick delivery, good quality, and great product. Costway UK ranks 16th among Marketplace sites.

Proactively asks for customer feedback

This company responds to reviews on average within 20 hours

Positive reviews (last 12 months): 90%
Positive
325
Neutral
7
Negative
29

Instant Feedback

938 reviews

1
See all photos

What reviewers want you to know

Positive highlights

  • Follow up on initial experience - customer service is excellent and delivery of the item was quick.

Critical highlights

No critical highlights yet

How would you rate Costway UK?
Top Positive Review

“Fantastic product and customer service”

Melinda M.
11/30/23

We bought a dressing table/vanity unit. Te first couriers really messed up the delivery but Customer Setvices sorted it very quickly and a new parcel was despatched via another courier. The Vanity Unit is lovely - quality excellent (really wood in places) and the instructions were so easy to follow. Highly recommend Costway would definitely look to buy from them again

Top Critical Review

“Customer service is DISGUSTING”

Aniqa R.
4/3/24

Unfortunately, the children's kitchen unit did not meet my expectations. The size turned out to be too large for our space, and I decided to return it after a few days, only to realize it had been over 30 days since the purchase. Despite this, I was willing to accept a store credit to use the funds towards another item, but customer service agent I was in touch with disappeared. I was in touch with a customer service agent named Maja and they were not at all understanding of my circumstances. This agent is now no longer replying to any of emails and has disappeared. I used to praise this company to friends and families. It's really unfortunate because I've always liked shopping here but I guess this has now left a very negative outlook overall.

Reviews (651)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (40)
Thumbnail of user melindam606
1 review
0 helpful votes
November 30th, 2023

We bought a dressing table/vanity unit. Te first couriers really messed up the delivery but Customer Setvices sorted it very quickly and a new parcel was despatched via another courier. The Vanity Unit is lovely - quality excellent (really wood in places) and the instructions were so easy to follow. Highly recommend Costway would definitely look to buy from them again

Service
Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user collettef14
1 review
0 helpful votes
February 16th, 2024
Verified purchase

Would definitely order from Costway again. Have recommended to others.

Reason I chose this business:

Good online info. Good range

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user jerryi202
1 review
0 helpful votes
August 1st, 2023
Verified purchase

Good web site, easy to place the order. Also very impressed when ringing with a question about delivery, the phone was answered within a couple of rings, very pleasant young lady, Gemma, answered my first question confidently and fully, and then proceeded to explain full delivery details without the need for me to ask. If the rest of my transaction proceeds as smoothly and professionally as my first contact I will be extremely happy.

Reason I chose this business:

Found the item I was looking for via Google, discount code mean the item was cheaper than Amazon Prime, which is where I was about to place the order.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user patrykk10
1 review
0 helpful votes
January 3rd, 2023
Verified purchase

Good looking, comfortable and easy to assemble. Worth buying.

Thumbnail of user aileenx6
Aileen X. – Costway UK Rep

Thank you for your review, hope that Costway will bring you more pleasure and comfort.

Thumbnail of user aniqabegum123
1 review
0 helpful votes
April 3rd, 2024

Unfortunately, the children's kitchen unit did not meet my expectations. The size turned out to be too large for our space, and I decided to return it after a few days, only to realize it had been over 30 days since the purchase. Despite this, I was willing to accept a store credit to use the funds towards another item, but customer service agent I was in touch with disappeared.

I was in touch with a customer service agent named Maja and they were not at all understanding of my circumstances. This agent is now no longer replying to any of emails and has disappeared.

I used to praise this company to friends and families. It's really unfortunate because I've always liked shopping here but I guess this has now left a very negative outlook overall.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Hi,
We apologize for the frustration caused to you and sincerely appreciate your feedback. To provide even better service, we will strengthen our customer service team.
We have replied to your email and provide the return information, please check it.
Thank you for your cooperation and understanding.
Costway inc.

Thumbnail of user helenc1348
1 review
1 helpful vote
August 18th, 2023
Verified purchase

It took me a long time to decide on a new high back office chair to offer comfort and suit my needs during my periods of working from home. I opted for this one. From the speedy delivery of the product and the communications with Costway UK, I have to say my experience has been excellent. The chair is solid and comfy. I had a slight issue with the height of the seat - this was dealt with promtly and professionally. Good company to deal with. Highly recommended.

Reason I chose this business:

On an internet search browse, it offered me the product I was looking for..

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user susies222
1 review
0 helpful votes
June 25th, 2023
Verified purchase

Order placed and delivered dry quickly, filet quality product. Thrilled with our purchase. Thank you

Reason I chose this business:

Recommendation

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user declanm54
1 review
0 helpful votes
August 9th, 2023
Verified purchase

Great product arrived on time easy to assemble.
Looks perfect in the room. Decided to leave top cabinet door off and use as normal shelves

Reason I chose this business:

Previous experience was great

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc

Thumbnail of user ercant1
1 review
0 helpful votes
April 18th, 2023
Verified purchase

East to assemble and looks amazing at home. Highly recommended

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user davec1342
1 review
0 helpful votes
August 6th, 2023
Verified purchase

Unit came very quickly with free delivery. Unit is brilliant. Sucks so much water out of the air. Pretty quiet and nice looking too.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user marilizeg
1 review
0 helpful votes
March 17th, 2023
Verified purchase

Havnt used it - but the quality looks great.
Good price.
Quick delivery.

Reason I chose this business:

Price comparison

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user lindaw3322
1 review
0 helpful votes
March 17th, 2023
Verified purchase

Efficient service with regular updates. Easy to order

Reason I chose this business:

Just googled what I was looking for and saw what I wanted on this site never heard of the company before

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user natashaf158
1 review
1 helpful vote
July 30th, 2023
Verified purchase

Easy and quick transaction, and items (two bookcases) as described. Reasonable price when compared to other sites. Would purchase from here again. Many thanks

Reason I chose this business:

Item were what I was looking for and a good price

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user robertc6750
1 review
0 helpful votes
March 18th, 2023
Verified purchase

Chair/Sofa bed ideal for our needs and very easy to assemble. Well made and appears good value for money.

Reason I chose this business:

Best option for product needed

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user sylvianec1
1 review
0 helpful votes
March 30th, 2023
Verified purchase

My goods arrived very quickly. Saved money so very happy.

Reason I chose this business:

Recommended

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user jenniferc4560
1 review
0 helpful votes
August 3rd, 2023
Verified purchase

Great wagon, very clever design. A little tight for my car boot as I drive a Suzuki Swift but fits my husbands Astra no problem. I needed a pushchair to take two children but struggled to find anything that could take the weight of a 5 year old with mobility difficulties. My 18 month old and 5 year old love riding in it. Thank you.

Reason I chose this business:

I researched online and Costway had the best reviews and seemed the best option for my family as it had the safety harness needed for my youngest while also being able to take the weight of my eldest child. The fact that the wagon actually collapses smaller than a traditional tandem pushchair is a good feature and more likely to fit into the average car.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user jillym7
1 review
0 helpful votes
May 9th, 2023
Verified purchase

Easy to order and delivery was promt. Packaged well.

Reason I chose this business:

Had what I was looking for

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user jacquelines1048
1 review
0 helpful votes
April 16th, 2023
Verified purchase
Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user tamarah380
1 review
0 helpful votes
July 28th, 2023
Verified purchase
• Updated review

Really happy with he options and value. Had just wha I was looking for. I made an order that needed changing. I emailed and it was cancelled and refunded straight away. The desired item was delivered promptly and with no issue. The product itself was a good price and the quality is great. The instructions made assembly relatively easy. The cat is happy too!

Reason I chose this business:

Search engine suggestion for product

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Some lag on the website
August 14th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Nice product at reasonable price

Happy with choice and value
July 14th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Search engine suggestion for product

Thumbnail of user louiseg289
1 review
0 helpful votes
August 7th, 2023
Verified purchase

Nice and easy, great product.

Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user mariad2168
1 review
0 helpful votes
May 21st, 2023
Verified purchase

The product is sturdy and nice. Perfect for my baby

Reason I chose this business:

Have a good reputation

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user andrews3129
1 review
0 helpful votes
August 3rd, 2023
Verified purchase

Perfect little fire pit, perfect for burning marshmallows out in your garden a good size and my husband enjoyed seeing how high he could get the flames. Would recommend to anyonw

Reason I chose this business:

Saw advert on Facebook whilst looking for a fire pit

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user sarahjanew5
1 review
0 helpful votes
August 5th, 2023
Verified purchase

After looking at lots of mirrored jewellery cabinets online this had the most usable storage. I wasn't sure what to expect having not ordered from them before but was impressed with the speedy free delivery, the price and the quality of the product. Would definitely order from Costway again.

Reason I chose this business:

The jewellery cabinet was exactly what I was looking for and didn't find it anywhere else at this price. Had mot come across Costway before so was unsure about ordering from them but glad I took the chance.

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user helenl1080
1 review
0 helpful votes
August 22nd, 2023
Verified purchase

Easy to order and got a discount code for signing up!
Speedy delivery and great item!

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user garyc2095
1 review
0 helpful votes
August 3rd, 2023
Verified purchase

No problems with ordering, no problems with delivery, item arrived well packaged, easy navigation of web site to find what I wanted. Reasonable pricing and good discounts to add in. Excellent, will use again in the future

Reason I chose this business:

Good choice of items and reasonable pricing

Thumbnail of user nancyl182
Nancy L. – Costway UK Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

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Company Representative

Thumbnail of user nancyl182
Nancy L.
Typically responds within 20 hours

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