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Dexcom has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Dexcom ranks 129th among Medical Equipment sites.
The equipment, G6, functions well. HOWEVER, dealing with customer service and actually receiving the required sensors, on time, is a nightmare. Short of the cable TV company I cannot recall such an annoying and frustrating service interaction. Any correspondence with the company is responded to with a boilerplate response. But I am seriously considering just dropping the use of a CGM and starting to reuse test strips. Certainly far less aggravation. Update Aug 2020: I canceled the service and while greatly missing the convenience of the monitor I simply couldn't abide once again having problems receiving the sensors on time.
The equipment, G6, functions well. HOWEVER, dealing with customer service and actually receiving the required sensors, on time, is a nightmare. Short of the cable TV company I cannot recall such an annoying and frustrating service interaction. Any correspondence with the company is responded to with a boilerplate response. But I am seriously considering just dropping the use of a CGM and starting to reuse test strips. Certainly far less aggravation. Update Aug 2020: I canceled the service and while greatly missing the convenience of the monitor I simply couldn't abide once again having problems receiving the sensors on time.
Dexcom would have you believe that their G6 wireless glaucous monitor can allow you to continuously monitor your blood sugar on their handheld monitor or any remote cell phone with the app. The dirty little secret and what they forget to tell you is that it can't be more than 20 feet away. It is not WIFI enabled. So you can't have a someone else or a caregiver remotely monitor or see the alarms for high and low blood sugar. What is even worse is that if the monitor or your monitoring phone strays more than 20 feet away, the connection between the two is lost and if you come back into range it can take up to 30 minutes for the monitor to reacquire the signal. So if you want a continues readout of your glucose the meter or phone must be carried with you at all times. If you wnat an instantaneous readout, and the monitor has been out of range, you have to wait for it to require or finger stick. This device it technologically wanting and does not deliver what is promised.
Tip for consumers:
Consider looking at alternative devices.
Products used:
G6
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