Dhl-usa

I ordered some items through Shapermint.com and they used DHL to ship those items. If I had known that was their courier, I never would have ordered anything from them. I have never had anything but trouble with DHL, and I stopped using them years ago. Every time I try to contact them regarding my order, they send me an automated email reply that you cannot used to get through to anyone. Their customer service is horrible. Use any other service, or deliver it yourself, but by all means, avoid DHL!

I have had 2 experiences with DHL and to say I am unimpressed is an understatement.

My cell phone in warranty went bad. ATT warranty sent it by DHL.

1- The package went from Grand prairie, Tx., Houston, back to Grand prairie, back to Houston and finally 10 days later made it to Corpus Christi.

2- My phone came without a battery so a battery was (yuck) sent by DHL and they did not have any tracking information for 3 days. Next update was delivered, 5 hours after it was delivered. We get alerts because we don't want our stuff stolen from our porches so what good is an alert after it is already stolen?

3- I would never personally use DHL. For me, its 0 for 2 and that would be a losing season in sports.

4- I wrote 4 emails and the auto response says they will get back to me in 24 to 72 hours. Would you be surprised if I said I never heard from them. I never used profane language but the last 2 were written in anger. I was told they never do.

5- I had called customer service about my phone and basically the agent said "It will arrive".