• Duracell

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Overview

Duracell.com has a rating of 1.75 stars from 19 reviews, indicating that most customers are generally dissatisfied with their purchases. Duracell.com ranks 47th among Batteries sites.

  • Service
    6
  • Value
    9
  • Shipping
    3
  • Returns
    4
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
8
3
See all photos
How would you rate Duracell?
Top Positive Review

“LED flashlight”

Barco B.
10/12/22

This is a 1000 lumen flashlight with three different lighting modes made of high grade aluminum very sturdy well worth the price. It is a Duracell so it's available at several different places

Top Critical Review

“Duracell rechargeable batteries are wothless!”

Greg S.
5/13/23

The batteries just do NOT accept or keep a charge. I just recharged the new rechargeable batteries and put them in my Microsoft ARC mouse and they show up at 4% charge remaining! I paid more to buy duracell and they are worthless! I contacted duracell and they did NOTHING! I will NEVER buy a duracell product. (these were made in china) We will not buy things made in china and if there is no alternative we will just go without. Enough of companies selling junk and NOT standing behind their product.

Reviews (19)

Rating

Timeframe

Other

Thumbnail of user gregsorum
1 review
0 helpful votes
May 13th, 2023

The batteries just do NOT accept or keep a charge. I just recharged the new rechargeable batteries and put them in my Microsoft ARC mouse and they show up at 4% charge remaining! I paid more to buy duracell and they are worthless! I contacted duracell and they did NOTHING! I will NEVER buy a duracell product. (these were made in china) We will not buy things made in china and if there is no alternative we will just go without. Enough of companies selling junk and NOT standing behind their product.

Tip for consumers:
they were made in china perhaps that is why they don't work!

Products used:
I contacted duracell customer service and they did NOTHING.

Service
Value
Quality
Thumbnail of user rogerb1187
1 review
0 helpful votes
September 19th, 2023

This leakage problem has been going on since 2004. It is obvious that duracell does not care about their customers! In 2023, four of ten AA batteries leaked ruining two $30 black light flashlights, a specialty item for finding fluorescent rocks at night. Don't buy this junk! Signed ex-customer

Thumbnail of user curtisp225
1 review
0 helpful votes
January 20th, 2024

I bought a 48 pack of Duracell AA batteries at Sam's Club in Grand Junction Colorado. The whole package was completely dead. I called Duracell and was told " we don't refund under any circumstance ". I have not purchased a Duracell battery since and I have told everyone I know my experience with Duracell. I doubt anyone I told has purchased a Duracell product...shame on you!

Tip for consumers:
Don't purchase a Duracell product. Duracell does not stand behind the products they sell...What a rip off!

Products used:
AA batteries

Service
Value
Returns
Thumbnail of user gordonb295
1 review
0 helpful votes
February 14th, 2022

I purchased 2032 3V batteries 8 pack. It shows "Child Secure + bitter coating". I can't get into the package with scissors, knives etc. they not only have the cardboard but each battery is enclosed in an individual plastic casing that is so tight to the batter that I can't get it out without seriously scratching the battery thus causing potential leakage and blowout. I contacted Duracell only to be told that the batteries are set up to be child proof. Child and Adult proof. Then the gave me "storage" instructions. Seriously POOR customer service and support. NOT a fan of Duracell anymore!

Products used:
Will use other 2032 batteries

Service
Value
Returns
Quality
Thumbnail of user nirmalk12
1 review
0 helpful votes
April 1st, 2021

I am purchase duracell battery and use just 15 minutes and product seems like full on heat. And wanders not provide satisfied solutions and I west my money and time. Fake product and fake company don't use this type of company product.

Thumbnail of user lexx9000
1 review
0 helpful votes
January 14th, 2024

Good battery last a while. But 2 stars due to there we use to get 8 in a pack not 6 so bad job. Do better

Value
Shipping
Returns
Quality
Thumbnail of user kshoulik
1 review
0 helpful votes
August 25th, 2023

I used to really like Duracell batteries but lately they are always leaking which ultimately ruins my devices. I have had to replace several items so now I have stopped using them. I even had some that leaked still in the pack years before their expiration date. Done with Duracell!

Tip for consumers:
That they tend to leak after a short time

Products used:
Duracell AA batteries

Service
Value
Quality
Thumbnail of user david.quilligan
1 review
0 helpful votes
October 9th, 2023

I have bought Duracell for 30 years. The commercial with the race car and screaming child has made me decide I will by Energizer Batteries from now on so as not to have to deals with that type of advertisement.

Tip for consumers:
Yes this type of annoying advertisement is deplorable

Products used:
I use Duracells in everything electronic

Service
Value
Shipping
Quality
Thumbnail of user markb4531
1 review
3 helpful votes
December 1st, 2022

I have trusted Duracell copper top batteries for many years. They have been powerful and long lasting. However, within this past year I have had many of the AA and AAA batteries leaking and damaging my devices, even while still providing power. They have leaked in 4 remote controls, a camera, and my aviation headset. When I reset 3 battery operated clocks in November I found that the Duracell's were leaking even though the clocks were still running. I should have given a 1 star rating, because if the battery leaks and ruins a $1000.00 noise canceling headset while still powering it, it is just not acceptable, no matter how powerful they are.

Thumbnail of user sarahw1889
1 review
0 helpful votes
August 29th, 2022

BOUGHT DURCELL BATTERYS FOR YEARS THEN ALL THE SUDDEN I BOUGHT A PACK OF DEFECTIVE BATTERYS AND MY DEER CAMERA EXPLODED ALMOST CAUSED MY HOUSE TO GO ON FIRE! IF I DIDNT CHECK MY CAMERA BEFORE BED MY HOUSE WOULD HAVE BEEN ON FIRE!
DURCELL CUSTOMER SERIVCE IS THE WORST I HAVE EVER DEALTH WITH! I WILL NEVER EVER BUY NOT ANOTHER BATTERY FROM DURCELL I WILL PAY MORE FOR OTHER BATTERYS! I CANNNOT BELIEVE THERE CUSTOMER SERVICE! TERRIBLE PRODUCT! SADLY I HAD TO RATE IT A 1 BUT DESERVES A 0!

Thumbnail of user cch21
1 review
0 helpful votes
May 6th, 2023

I have had several lately to leak, not old out of date ones. Several just to run down and not w/constant usage. I used to think they were the best. Switched to Energizers. They really suck, a rip off. Used mostly for business.

Products used:
Smoke detection, thermostat etc

Service
Value
Quality
Thumbnail of user howards353
6 reviews
10 helpful votes
April 9th, 2024

Not a good battery for longtime storage P O S waste of money must be made in china.
Stay with the energizer bunny.

Value
Quality
Thumbnail of user robertf40
10 reviews
345 helpful votes
October 5th, 2015

First the rundown then the write up!
1x ACR Firefly pro SOLAS - $70 USD
1x Maglite 6 cell - $35 USD
2x Maglite Mini - $64 USD total
1x Princeton Tec Torrent - $38 USD
1x Princeton Tec waterproof - $45 USD
1x Weems & Plath Orion Ships Bell clock - $495 USD
Total amount loss $747.00 USD

Page 2, the rest of the story.
I live on the east coast of the US where a hurricane just passed. I was without power on and off for 4 days. Cut to the chase, which is why I writing this review. Everyone of my emergency flashlights did NOT work because of battery leakage, in the all 3 of the maglites the damage was so severe I could NOT get the batteries out of the casings and had to properly dispose of these lights at the local dump who handles hazmat material.
The ACR firefly was part of my emergency equipment for my boat. I discovered this; this past summer while out at night when I needed the strobe to signal another boat for help.
But the real biggie was the Weems & Plath clock. W&P would not repair the clock because they said the damage was caused by the leaking DUARCELL battery. W&P offered to replace the internal portion of the clock at a fee of $194 USD.
So all in all DURACELL batteries have cost me $450. I now have removed every DURACELL battery in everything I own, Importantly smoke detectors, CO2 alarms & the home fire system.
And yes I am aware that DURACELL has a damage claims department; however since all damaged devices contain some form of corrosive damage they can NOT be shipped other then by a hazmat carrier. So wtf...
In closing if you have things you depend upon for emergencies I would check them out.

Thumbnail of user lioneld19
3 reviews
1 helpful vote
December 3rd, 2019

There is no doubt that Duracell offers a great selections of high quality batteries, but their prices can sometimes be very expensive. I still use their alkaline batteries, but for lead-acid, I now use Canbat, which has been great.

Thumbnail of user waleedm12
4 reviews
2 helpful votes
September 19th, 2019

Duracell has always been one of my number one choices when it came to alkaline batteries, but man they are super expensive!

Thumbnail of user barcob1
17 reviews
4 helpful votes
October 12th, 2022

This is a 1000 lumen flashlight with three different lighting modes made of high grade aluminum very sturdy well worth the price. It is a Duracell so it's available at several different places

Products used:
Duracell 1000 LED

Value
Shipping
Returns
Quality
Thumbnail of user mohammedr29
4 reviews
0 helpful votes
May 10th, 2019

Duracell has good quality, especially in calcium batteries. Lead acid batteries are good too, but better value from other brands

Thumbnail of user ginnyd2
48 reviews
72 helpful votes
November 4th, 2016

I bought one of their older model 15 minute battery chargers. I wasn't sure if the problem was with the charger, the batteries or the device I was using the batteries in. I tend to think it was the latter. However, after writing them, they quickly responded and I felt they were very fair. My only concern is that I didn't see much improvement in the newer longer lasting AA batteries vs. the standard. Either way, I like their batteries and the charger will just keep charging on.

Thumbnail of user samleah17
1 review
0 helpful votes
December 11th, 2023

I started buying rechargeable batteries a few years ago. They were a green color, making it very easy to distinguish between regular and rechargeable batteries. I went to buy some rechargeable ones today, and they are now brown, just like the regular ones. They are very expensive and I refused to buy them because I'm afraid my family will think they are the regular ones and just throw them away! Why would they change the color of them to confuse people? I'll just start buying the Amazon brand. They're half the price.

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