Efloors.com

I ordered my flooring on January 3, and they delivered it one week later. There were no issues with the product, payment, or delivery. 45 boxes of Armstrong luxury vinyl... my floor looks beautiful! Thank you! Yes I would recommend this to others. Do your homework! You can save a lot of money!
For the record, I am not in any way affiliated with this company. This is an honest consumer review...

The team was very nice and helped me get my order together for my bathroom shower. Tile took a little longer than expected to arrive, but through no fault of FCA. Team was nice and courteous, and Justin on the team was quick to answer. Picked up my tile, and am very happy with my selection. And note, FCA had a much better selection of tile than the big box stores, and in colors other than brown and gray, though there were plenty of those, too.

I received my flooring on March 7th. I immediately took pictures as it was damaged, and high I could work around, but then the flooring was brittle and cracked when I tried to put it together. There are 10-15 different cracks, and chips due to how brittle the material was. They did not respond. A month later, they refused to give any discount or help. I will never use them again. Very poor customer service.

I shopped local so I could see and touch the flooring and once I decided on what I wanted, I ordered from efloors and saved almost 50%! My Shaw Coretech Luxury Vinyl was exactly as expected. It arrived on time and was factory packaged. Only 1 box was slightly damaged resulting in 2 or 3 pieces having chipped corners but were still mostly usable. Our flooring just got installed and we love it! Before I ordered, I emailed customer service regarding transition pieces and they were quick to respond. Once I ordered, I emailed again the next day to inquire about adding a few more cases to my order. The customer service rep called me right away and modified my order which qualified me for an even bigger discount. I would definitely order from them again.

Seemed like a great place to get floors for a good price but when I need to cancel my order (life event happened and I couldn't be home to receive the order) it has been almost 2 weeks and I haven't seen my refund. I do have a confirmation the order was cancelled and when I called to see where the refund was, they weren't too enthusiastic - again, beware

From the beginning to the end Efloors helped me out. Professional service and prompt shipping. Highly recommended A++++++
Thank you Rachel!

I ordered 1 box (7 tiles) of Interceramic Basole: Bruno 20" x 20" Ceramic Floor Tile
Order #: *******. 4 out of 7 tiles were delivered broken in pieces.
In addition, the web-site says Basole: Bruno 20" x 20" Ceramic Floor Tile
That is not the size, the tiles are smaller, and I cannot use them for my renovation project.
On Sep 7,2021, I contacted the company immediately after unpacking the order via phone, they told me to send a message with photos via their web-site, which I did. I explained the issues in detail, attached pictures, and politely requested a full refund, and if they needed me to return the tiles, to email me a shipping label and arrange a mail carrier pickup. The message on the web-site said if they need to, they will contact me within 24 hours.
On Sep 9,2021, after not getting any response, I called again, went over the situation with the rep, she said they will contact me.
Today is Sept 13,2021, still no response.
I demand my money back. This is outrageous!

I was able to purchase the same vinyl floor at half the cost. That's correct - HALF THE COST. "what a blessing." On two occassions, I had to make changes to my order and the customer service rep. Rachel - was awesome. Also, they provided the shipment which was about the time I would need it. The product is beautiful. You will not be please 100%. RLB /

BUYER BEWARE! I recently ordered flooring, grout, adhesive and strips at much lower price than local flooring company. I thought it was a great deal--WRONG! I based my order on their suggested calculations. However, I had so much leftover UNOPENED grout, adhesive and flooring that is basically being tossed. Unfortunately, you cannot return cartons unless 4 cartons or more? Really, your measurements must be really off to have 4 cartons of leftover materials. The flooring transition piece was basically a drawing and I couldn't tell that it was rubbish based on the drawing.Do not order Armstrong LVT transition piece--it is unusable. That went into the trash also. Given the cost of the overage, it would have been much cheaper to go locally with less stress. DO YOURSELF A FAVOR, unless you are certain of your needs, do not order from Efloors.

I spoke to a really nice and knowledgeable gal yesterday. Not only did she answer all of my questions, but she recommended ordering the trim at the same time to save shipping costs. I would not have thought of that! Knowing that there are people like that at Efloors to help and that you are located here in the Midwest, really reassured me making a large purchase like this online.

I also appreciate seeing the price in the cart, rather than having to wait for someone to give me a quote. Thanks for not wasting my time and just telling it straight.

They didn't send the right flooring and they didn't correct it and told me it was my fault and refused to give me a refund.

Ordered floors, asked 3 different phone reps to confirm availability. Was promised shipping within 48 hours. Called after 48 hours, was assured that the floors were in stock, and shipping date was delayed. Called again a few days later, was given a shipping date. Called on date of shipping to confirm, was told product wasn't shipped and was no longer available, and they were looking for "similar products" for me. 2 weeks of time wasted because nobody actually bothered to check product availability, or didn't bother to tell me. Two other flooring stores I'd called at the start had actually checked distributor stock and told me there wasn't sufficient stock left, thanks for not wasting my time.

Was told I was issued a refund on Dec 1. On Dec 10th still no refund. After repeated calls and emails was finally given a refund receipt, and got the refund on Dec 15th, 2 weeks after the order was canceled.

I would probably take my business elsewhere.

First off, Efloors had the best price for my Shaw Pantheon HD+ natural bevel Alabaster after looking at nearly 10 other websites and getting quotes, plus I got an extra discount for Black Friday. Second, once the pallet of flooring arrived, some boxes were damaged - BUT Efloors asked me how many boards were damaged and refunded me per damaged board (with a picture for proof). Some of the stair noses and trim were also damaged, and since those were in stock, Efloors shipped me replacements very quickly. (They probably would have sent me new floor boards too, but they were out of stock and shipping from somewhere overseas). Third, I spoke to Neely Abegg on the phone from the original quote through dealing with the damaged goods and she was AWESOME! Very friendly and kind! She even was patient enough to check on my order while I was waiting for it to be shipped. I was really hesitant initially to buy through this company, but I do not regret it at all. Now installing the floor was NO easy feat, but over the course of a month, I was able to install it all myself (with help from youtube - Home RenoVision DIY and So That's How You Do That!) with the help of a friend and a LVP cutter that I borrowed from a professional installer (probably not needed, but made cuts fast). In all, I love this flooring and everyone who comes to my house says that they like it. Of all the LVP flooring samples that I had in my house (>50) this one was the most realistic and didn't have that harsh straight joint seam that your socks are almost surely going to get stuck to over time. It's a shame that my local flooring store who sells this flooring wouldn't match any web price! But I saved literally thousands of dollars with Efloors. Also, FYI, Shaw owns Coretec, who makes the Shaw Pantheon HD+ Natural Bevel (so its actually a Coretec product!)

I've tried numerous times on numerous days to participate in Live Chat and your site continually states Live Chat isn't available at this time. I called and was on hold for over 20 minutes without ever getting to speak with anyone when I finally just hung up. This is not good business and I'm not certain I wish to buy the flooring I will choose from you for these reasons. It means your customer service is severely lacking. I would rather pay more for my final product choice in order to assure good customer service.

Your website is not setup for mobile phones it took me over 25 mins to search for something and complete the order as the header filled 1/3 of the screen and everytime I went to enter information in to check out boxes I was left with about no room on the screen because of the header and the keyboard

Ordered April 25th and still have yet to receive the rest of my products. First batch of products was the wrong products.

Now waiting for my flooring. Was told 3-4 weeks after ordering. However, I have followed up every week and have been told last 3 weeks mid next week.

I understand the shortage but in the construction and remodeling industry. Commitments are made. Ive now been delayed on my project and looking at 2-3 weeks behind and possibly gonna be further and cutting into my profits.

Very disappointed.

Disappointed that large Free Shipping banner on website, was disallowed for tile in the fine print of T&Cs. Very close to bait and switch

I've called and asked for tile samples on 3 separate occasions and each time I was told that samples would be shipped to me. However I never received anything. I first asked for samples back in early March.

Since I mostly interested in Canyon Slate tiles I order them directly for the .99 cent option. I just wish I need about this back in March because I would have just ordered the samples. I don't appericate being repeatedly lied to on the phone by the sales staff.

I am in San Diego CA and was looking for a high end LVPs by Karndean
I compared the prices and local dealers were asking double not what efloors.com asked me and other online retailers didn't even come close

I bought buch of items and shipping was super fast

Also efloors.com is a legit site and legitimate authorized retailer for many big
Manufacturers

Kudos to efloors.com

I visited the Better Business Bureau and was pleased to see your A+ rating. I was initially weary of ordering given some of the reviews. However, Rachel was quick to respond with price quote yesterday. I inquired about taxes on the product today, but haven't heard back yet. I'm assuming they are included in the cost. I am hopefully that this will be a good experience. Thank you.

Besides the price, purchasing through eFloors was a horrible experience. I never received an email with tracking information or if the tile had even shipped. I had to call multiple times just to get updates and was told the same excuse 3 times. I called on the 9th business day (1/23/20) and was told my tile had just shipped and as soon as tracking information is updated I should get an email. I called again on the 11th business day (1/27/20) and was told again my item just shipped again and everyone in the shipping department had already left for the day so they could not give me any tracking information. I was told the matter would be looked into and I should get an email by end of the following business day. I called again at the end of the 12th business day (1/28/20) and was told again that nobody was available in the shipping department (they had all gone home) and still could not get any type of tracking information or any type of official email stating my tile had even shipped. I was told the tile had shipped though each time but no proof could be provided. On the 13th business day, a UPS driver notified me 1hr prior to me having to go to work that he would be arriving at my house to deliver the tile at the same time I was suppose already be at work (there was no scheduled appointment time for the delivery or any form of notification that the tile had even shipped, no tracking information for me to even know where it was). This resulted in me being almost 2 hours late to work, thanks eFloors for the VERY VERY POOR COMMUNICATION EXPERIENCE and POOR CUSTOMER SERVICE EXPERIENCE.

In the process of my first order from this site and I'm already having an issue.

Paid for shipping and handling of an order of flooring material, and received notification that the product is on back order for about a month before they can even receive and then ship to me.

I called per the email's instructions to their customer service regarding this problem and I got nothing but "I'm sorry"s and "you can always cancel if you want". I don't need to be reminded I can cancel my own order that's unexpectedly back ordered for a month.

I asked for any kind of discount or price reduction even on just the shipping I'm paying for and I received a "no because COVID" kind of response.

I understand things happen, but there's got to be some acknowledgment that I'm being considerably inconvenienced, and part of being the link between manufacturer and customer is making good (where possible) when things like this happen. I am not a satisfied customer.

Very easy to navigate the website and easy to find the products that I was looking for. Prices were definitely better than I could have gotten locally... plus no shipping and no state sales tax. When I needed to chat with someone(earlier in the day) they were very quick to respond and very knowledgeable and helpful. As long as the product gets here in good shape and in a timely manner, then it will be a great transaction.