• Essence Cosmetics

Essence Cosmetics

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Essence Cosmetics has a rating of 3.25 stars from 8 reviews, indicating that most customers are generally satisfied with their purchases. Essence Cosmetics ranks 80th among Cruelty-Free sites.

  • Service
    2
  • Value
    1
  • Shipping
    2
  • Quality
    1
  • Full refund
  • Free shipping
  • Price
  • $ $ $
How would you rate Essence Cosmetics?
Top Positive Review

“Essence cosmetics review”

marie d.
1/25/22

Packaging was cute, shipping was fast and i absolutely loved their product! And i got a free gift which was much appreciated

Top Critical Review

“Great Makeup, If You Can Get It”

Joanna P.
1/5/23

I love their soft touch mousse makeup especially, as well as their mascara and blush. I ordered for a while with no problems & quick shipping. However, since November I've had no luck getting the foundation. I've got 2 outstanding orders for it-others items were shipped but not the foundation. I received a refund today for an order from December, but still nothing from my November order. After several emails in December I finally got a response that said there was a "system error" & they couldn't even give me an estimate on ship time - it's January and still waiting. I've had to start ordering from somewhere overseas and paying more, but I love the product and at least I get it! It's hard to find in stores here. I won't be ordering from them again unless I get my unfulfilled order and they can guarantee that I'll get my product. Very disappointed!

Reviews (8)

Rating

Timeframe

Other

Thumbnail of user maried822
1 review
1 helpful vote
January 25th, 2022

Packaging was cute, shipping was fast and i absolutely loved their product! And i got a free gift which was much appreciated

Thumbnail of user jennifery60
94 reviews
135 helpful votes
August 1st, 2018

The essence cosmetics line is overall pretty good, compared to most other drugstore brands. Their foundation I liked, because it was at a good price for a good quality of product.

Thumbnail of user maricas5
1 review
1 helpful vote
November 1st, 2022

Essence is acc a rlly good brand and they're makeup is rlly good quality. The lash princess mascara is amazing and I love the lipglosses that they have. They have a wide range of different options that are all great quality

Thumbnail of user joannap181
1 review
0 helpful votes
January 5th, 2023
Verified purchase

I love their soft touch mousse makeup especially, as well as their mascara and blush. I ordered for a while with no problems & quick shipping. However, since November I've had no luck getting the foundation. I've got 2 outstanding orders for it-others items were shipped but not the foundation. I received a refund today for an order from December, but still nothing from my November order. After several emails in December I finally got a response that said there was a "system error" & they couldn't even give me an estimate on ship time - it's January and still waiting. I've had to start ordering from somewhere overseas and paying more, but I love the product and at least I get it! It's hard to find in stores here. I won't be ordering from them again unless I get my unfulfilled order and they can guarantee that I'll get my product. Very disappointed!

Thumbnail of user debk33
1 review
2 helpful votes
February 15th, 2021

I do not recommend buying makeup from this company's website. I placed an order for makeup over ten days ago and there is nothing on their website stating it will take them a month to ship your order. My order is still unfulfilled and their customer service won't even respond and tell me when it is going to be shipped. I needed my items for a vacation and thought I had ordered with plenty or time but apparently I was wrong. Horrible customer service. I will never be purchasing from them again. At this point they are stealing money from their customers if they never even ship out the orders! I will be reporting them to the BBB if I do not hear back by tomorrow. I am beyond frustrated with this business
Buyers beware! Buy your makeup elsewhere. Do not trust this company. Don't purchase unless you just want to give money away.

Tip for consumers:
Stay away from this site...unless you want to donate your money to this company and never get your products.

Products used:
Haven't used them...they won't ship my order!!

Service
Shipping
Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
September 10th, 2018

This brand has a pretty good all day primer and setting spray that does indeed last all day. The cream however does have its flaws

Thumbnail of user caityk2
1 review
2 helpful votes
November 19th, 2022

Huge huge huge fan of this brand! Sadly when our local stores quit stocking it, we had to buy it online and it took forever. Shipping tracking label created 3 days after ordering and per usps it took 3 or 4 days for it to be accepted/dispatched to buyer address. Wow.

Tip for consumers:
Try your best to buy IN STORES!!!

Products used:
Just about everything

Thumbnail of user samr199
77 reviews
47 helpful votes
August 6th, 2018

Essence makeup is definitely one of those brands that's more than meets the eye. At first glance, you might look at it and think to yourself, how good can their products be considering the price. That's definitely what I thought before purchasing. Yet, every makeup item I've purchased, from their bronzer to clear brow gel to lip liner has all become one of my top makeup products that I use in my makeup routine. I recommend, if wanting to try out their brand, to start with the bronzer and lip liner. The bronzer has amazing, creamy pigment and blends out so well in your skin. As for their lip liners, they go on super smooth and do not feel drying at all. The quality you receive from Essence makeup definitely goes above and beyond for the inexpensive price you pay!

Products used:
bronzer, lip liner, mascara, clear brow gel, and single eyeshadow

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Business Attributes

  • Full refund
  • Free shipping
  • Value

How do I know I can trust these reviews about Essence Cosmetics?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.3
8 reviews
Have a question about Essence Cosmetics?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business

Related forum posts

Which brands have eco-friendly packaging?

Would love to help out the environment while I shop

Why are cruelty-free products important to you?

Can you share why cruelty-free products are important to you?

What are the best vegan brands right now?

Hoping to find well-known brands that carry vegan products