Expansys

I have ordered an item value of 1k usd and paid for speedy delivery, they sent me an email requesting proof of address - since then (it has been a week) there is 0 communication, no replies, my emails ignored, there is no way of reaching out to this company and I feel I will never see my money back.

I placed my order on 28 Oct 2022, untill no the item didn't ship. I paid for 3 to 5 days shipment. Many emails were sent but no reply. I requested to refund since they are not able to provide the item also no feedback.

Ordered a camera lens from Expansys. Sure, the price was very good and you will be tempted by the price. The lens was listed as in stock but after I ordered it, I received an email saying that Expansys was waiting for stock fulfilment before it could send the lens out. When I contacted the customer support, a Akin Leung replied to say there was no stock at the moment and he could not tell me when the stock would arrive. However, he said that I could cancel the order if I wished. Many attempts at contacting Expansys for updates or further information were met with the same standard response.
In the meantime, the listing for the lens lens was changed to say "will order stock when order is placed" or something like that. This appeared to support Akin's assertion that there was no stock at the moment. So I waited. After a few days, the listing was changed to in stock with only 1 item available. I immediately contacted Expansys to ask if the stock had arrived and if it will be sent out soon. I told them that if there was only 1 unit in stock, it should be sent to me instead of being listed on the site as available. I received the same standard reply from Akin. After many frustrating emails after that with the same response from Akin, I mentioned cancelling the order. Akin was very quick to seize on it and immediately cancel the order. It seemed as if they were just waiting for me to cancel the order.
I do not know what is their business model or what is the purpose of making a buyer go through all that. All I know is that they do not seem genuine about honouring the deal and their customer service is horrible. I strongly suggest everyone stays away from them!

SCAMMERS. They took my money and failed to ship the product, and now will not respond to any of my inquiries about it. DO NOT DO BUSINESS WITH THEM

They sent me a "phone" that is the worst crap I've ever seen! I sent it back to them and I want my money back, but they haven't responded for over a month! Never buy anything from them again! They are scammers!

2AR3-0C0B-20A1!

I already published some reviews on Trust Pilot after a second, extremely bad experience with Expansys. Let me summarize below the overall experience.

2014: I purchase Note 2. The device suffered from the infamous SDS due to a chip malfunction Samsung knew about. My device stopped working after a few month, just after Expansys's three month-warranty. As a result my device was unusable and the seller just told me to go away... Wonderful service right...

Well a couple of weeks ago I dropped My S10. Display broken. Repair seemed expensive so I decided to pull the trigger on a S21 Ultra. Google pointed me to Expansys. I thought to myself that there had been lots of water under the bridge and maybe, as they were still in business, I could give them another chance.

The model I wanted was makred as "in stock", 7 pieces to be precise. I placed my order...

Pays pass but it's still marked as "not shipped" in my order status... I decide to email them and ask. I am then told that the order is "in process of fulfilment" and that a tracking number would be given when shipped. After a second email I'm told the phone would be shipped in about 4 to 5 days. To this email I asked why it was not shipped right away as it was in stock. And the the massive lies and other BS starts.

First attempt from Expansys to explain things: It's the supplier fault as they input number on the system that reflects on the website... Yeah right. So it either means they don't check what they receive or they simply lie about available stocks to generate orders. Easy for you to know the later is the real reason.

I ask them to confirm the ETA as I'm about to leave the country for three weeks and need the phone before my departure. All these emails have been ignored by Expansys. I only received the automated reply that my ticket will be answered soon.

So I post a bad review on Trust Pilots and within minutes I get a reply on my review AND another email from a different person from Expansys. The person said my phone would be shipped early next week (it's Friday).
I'm still not happy as I don't have any ETA so I ask them to cancel the order if they can't guarantee I get it in time.

What happened next was fantastic. I received another automated email saying that my parcel had been shipped with "(tracking Number)". Yes you're read right they "forgot" to put the tracking number in the email. There was a link though but it lead to a 404 page. Then on my order page I found a Tracking for Yamato mail. Either on the tracking link given by Expansys and the one given by Yamato, the number didn't exist. I knew it was a fake number because you see, once shipped, Expansys will charge you cancellation fees. So when I asked for a cancellation, they quickly made a fake shipping order, with a fake tracking number so they could then claim a cancellation fee.

As subsequent lies in another email after yet another very bad review online (as it is obviously the only way to get their attention) I was told that due to the system (always the system) the tracking would only show after a few days... See, I run an export business myself and work with many transporters. I know how this works...

So I demand an immediate refund and cancellation. To this I'm told that the parcel would be "recalled". Yeah right, they probably asked the plane to turn around?

Another email would tell me they were sorry about the error caused by the system... That poor system, wouldn't be in his shoes...

Finally they sent me a document that looked quite fake too about a the refund. To this day I haven't seen my money.

Draw your own conclusions but to save yourself the trouble, simply avoid Expansys. I'm personally not sure if they're crooks or not but what I know for sure is that their service it terrible, the lie a lot and have excuses for everything but they definitely can't fix any problem nor deliver proper service.

They also state in their policies that all items are opened and tested, which means you will never received a properly factory sealed item from Expansys. Given all the lies I already showed and the obvious trust issue with this company, it is impossible to know for sure they will deliver a real and/or brand new item to you. Keep that in mind as well...

Wrong product sent (Chinese market applicable and operational only), return accepted only on the terms of holding shipping and GST and not refunding return shipping. In the first communication they convinced me it is Global version product and they only sell Global version phones. When I sent them a photo with model number I received a bold rude response. I regret not looking at all bad reviews and taking them more seriously.

Bought a Nexus 10 tablet in March 2014, recently had some wifi issues with the tablet and returned it for repair. After a few weeks I called for an update to be told that they were re-issuing the tablet for a 2nd repair?

After another week i had heard nothing and I am now past the 30 days repair window they mentioned to me. I was offered a refund or exchange and was then told an exchange would not be possible as they have none in stock, so i agreed on accepting a refund which happened almost two weeks ago. After many more calls to Expansys, I have still received no refund, can never get to speak to a manager and worst of all, they don't even appear to update the records after each call. They are the most shambolic company i have ever had to deal with.

Great for prices at the time of purchase but useless should anything go wrong with your product. Absolutely no chance of ever buying anything from them again.

Not sure how these guys are still in business. I ordered a phone which shuts itself randomly. I emailed Expansys on *******@expansys.com with in seven days of delivery as advised on their website. I received no response. I sent another email after a week asking for a refund and again no reply. Today I called the customer services and had a hard time explaining that the product is faulty and I need a refund. First I was told that I should have contacted within 7 days and as its been more than 14 days I will receive no refund but just a repair which might take a month. When I complained that I sent an email within 7 days of delivery I am told that I should have contacted about the faulty product within 1 day of delivery. I was surprised how these guys have created rules on the fly. I am refused a refund because I failed to inform the very helpful customer services about the fault within 1 day of delivery. I am not sure how I could have spotted the random shut down of the faulty phone within one day. I will avoid these cowboys in future.

Searched several price comparison sites i. E Reevoo etc -All listed a canon HV40 camcorder for £510- -£10 with a voucher code. This was an extremley good price Expansys site seemed to be international and well laid out. Ordered item giving card details and given a confirmed order number. Yet No delivery-. Several emails sent which were ignored. I then missed the wedding I was to film. In the end I rang the 0845 number and Zoe with french accent
And very helpful admitted the site put up a wrong price not including vat I complained that my emails were nore answered and got an unsatisfactory answer that they have 500 a day. However I accepted this mistake-but they made no offer of a compromise but as I stilll needed camcorder urgently for easter and the price was still good at £608.90 including royal mail special delivery. Zoe assured me she would deal with the delivery personally.Or so I was led to believe. A whole day passed and checking my emails-They now were holding the camcorder for despatch- but I had to confirm it was to go to my card address(which I had agreed to with Zoe) irritated at losing another day I responded clearly stating yes card address is fine and quoting my dealings with Zoe. Another day passes (I am working) Another email camcorder still not despatched-As they now want proof of address ie utility bill etc... In all my dealings with many sites I have ordered from I have never been asked this. I am all for security but I was using a debit card which is as good as cash. I have no scanner ( a canonscan 9000f is on order) Just gave my old one away.) I am so piffed off with this company and called Alexandria another french girl. To close and delete all my account details. Although polite just tlked over me. I had to repeat my requests 3 times just in case I am charged as i am off to the city to buy one in person albiet a higher price. Close inspection this site appears to put in very low prices to undercut other sites on many products. I believe this is bad practice as you may not actually get the item- But they have calculated that once in their site you may buy other products. Don't touch this company-I can honestly say that when I have a problem it seems to be international companys -see my review of Play.Com.