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Fanco.com has a rating of 1.0 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
I placed an order for two large fans a six lights for an outdoor kitchen remodel. The fans were in stock so I took those home. I was assured that the lights would be in no later than 10 days, most likely 7.
After a week, I began calling about every other day or so. Each time I was assured that it would just be "a couple more days".
18 days after I ordered AND PAID IN FULL, I called again with an ultimatum. Get the light order tracking number to me TODAY, or cancel the order.
Within the hour I got a call assuring me that they - get this - " would be shipped out tomorrow ".
I have no evidence to prove it, but I STRONGLY SUSPECT that the order had never in three weeks even been placed.
The only reason that FANCO gets one star is that there is no way to place a NEGATIVE star rating. Service this poor is no accident. Only through constant traing, diligent practice and years of dedicated experience can this level of horrendous incompetence be reached.
Tip for consumers:
That the incompetence level and lack of professionalism were world-class
Products used:
Ceiling fan
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