Frank Bros Fuel

While the office staff is nice, they definitely take advantage of their customers. DO NOT GET AUTOMATIC DELIVERY. You can guarantee that every time oil prices spikes, Frank Bros furiously rolls out the delivery trucks to fill everyone up. Every time. You will have an unexpected bill at a high price, when in many cases if you wait a few days you can save a ton of money, literally hundreds of dollars per delivery in some cases. I estimate that I have been gouged over $1,000 per year by them.

I signed up with Frank Bros. Fuel Co., Bay Shore, NY for my heating oil and service of my heating equipment in February of 2009. It took Frank Bros, until October 2009 to come to my home to inspect and tune-up my boiler (as old as the house is, 20 years) and separate oil fired hot water tank (8 years old). Within 24 hours of this wonderful tune-up (I have one done every year) my working water tank burst causing a foot of water throughout my basement (24' X 46'). Frank Bros. Then sends their equipment sales manager and tells me the best way to go is a new boiler with a reserve tank which will cut down my oil consumption by 30%, cost $6,000.00. I have the boiler and tank replaced with all new everything. I find out 6 months later I could have done the same thing for $4500. 00. So, not only did Frank Bros. Cause my water tank to burst they over charged me $1500. 00. The icing on the cake is now my oil consumption is higher then it has ever been in the 10 years owning this house. Frank Bros. Website and radio adds all proclaim "Honest People Providing Honest Service". Does anyone see that at my home? So, to all my Long Island neighbors, please don't believe Frank Bros. Fuel Co. You might be their next victim.

We have had Frank Bros for about 15 years, since we bought our house. They have always been great with service and deliveries. They are family owned and operated for over 80 years and I have and would recommend them to anyone.
We even had a new boiler put in about 5 years ago and they did a great job.

Their ceiling price is hardly a ceiling price. It might as well be locked in. Every other oil company's prices are falling but not their ceiling price. When you call to question it you get a really angry woman on the line.

Their saving grace is that their servicemen are outstanding!