While the office staff is nice, they definitely take advantage of their customers. DO NOT GET AUTOMATIC DELIVERY. You can guarantee that every time oil prices spikes, Frank Bros furiously rolls out the delivery trucks to fill everyone up. Every time. You will have an unexpected bill at a high price, when in many cases if you wait a few days you can save a ton of money, literally hundreds of dollars per delivery in some cases. I estimate that I have been gouged over $1,000 per year by them.