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Claim Your BusinessGAME has a rating of 1.39 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GAME most frequently mention customer service, and next day problems. GAME ranks 100th among Video Games Other sites.
The user experience is commendable but it could be better. There were hassles and I made payment online which they didn't receive because of site bugs. So the game pads I paid for they couldn't recover. I recovered that payment through crown oak tech
Ordered my item on the 10th December, I emailed to cancel on 22nd due to no comms only to be told it was on its way. Returned item on 31st Dec. Took over a month to refund, despite many emails, I had few responses. I decided to email CEO (twice)(Martyn Gibbs AKA Mickey Mouse), never replied. The man and his organisation is a waste of space. Avoid!
Ordered my item on the 10th December, I emailed to cancel on 22nd due to no comms only to be told it was on its way. Returned item on 31st Dec. Took over a month to refund, despite many emails, I had few responses. I decided to email CEO (twice)(Martyn Gibbs AKA Mickey Mouse), never replied. The man and his organisation is a waste of space. Avoid!
Tip for consumers:
Go elsewhere
Made me wait over 5 hours for a PS5 in a queue. Finally got to checkout, console only was sold out so had to get a bundle, once I paid and order confirmation came through email I got a second email cancelling my order. Security problem? My personal card, my registered address, my email and my telephone. How can it fail? I've used Game for years but no longer a fan. They've upset alot of people today and this is going to cost them in the long term. 0 Stars.
The user experience is commendable but it could be better. There were hassles and I made payment online which they didn't receive because of site bugs. So the game pads I paid for they couldn't recover. I recovered that payment through crown oak tech
They have no way to call or email the store to see if they have items in stock or if your order comes in they don't contact you by email or phone and you can't contact them so if you wanted to find out if an item was in you'd have to keep going into the store. This isn't the dark ages that's prehistoric.
This is the modern age. Sort it out. Poor poor higher Management decision.
I Purchased a new nitendo switch for my daughters for Xmas it arrived at the end of November but was the incorrect model I complaind a got a reply today the 17th Dec telling me to send it back by post yeah like that would get to me for Xmas day I have two girls so got the brighter colour controllers red & blue they sent a grey edition very poor service Terry farlow I sent you an email
Refused to cancel an order made in error, was told I have to wait for delivery and if I still don't want to then return the items. Copy pasted responses from web chat and no response from email contact. Will never order from website again terrible experience!
Paid game.co.uk for a Mac game got the code, but there is nowhere to input into the web page, contacted them, Nathan who I was talking to clearly did not what he was doing or they could not handle games for Mac's he could not come up with a way to make it work, no money back, so don't go to them for anything Mac, There are just a bunch of crooks.
Tip for consumers:
Don't go near them
Products used:
Nothing
I like it when I get a chance to see it and I will be happy to help you out with any of the above mentioned things you
Please don't buy from this company I brought a phone which arrived damaged sent it back with a cost to me of £7.50 postage to be told that I had damaged the phone absolutely disgusting I've now got to take legal action.
Do your self a favour and stay away
Paid for Premium Next Day Delivery before 12pm, but my order will apparently arrive 3 days after I ordered. Game are not responding when I ask for a refund of the premium delivery cost. They just don't seem to know how to do orders online
Arranged to pick up a x box one series x in meadowhall Sheffield with manager Dan
Upon arrival was told the agreed amount had increased by 150pds
Wasted my time and also disappointed son
Cannot find words to describe what a set up
Tried ringing Cust service to no avail
Have since seen all the terrible reviews
Tip for consumers:
Avoid are ask for it in writing do not trust them
Products used:
None
One of the worst websites I have ever been on it tells me I dont live in the uk, and my email adress I not real, so I cant order thing.
This Christmas, DO NOT buy in-store at GAME. Any protection you assume you have for returning incorrect or unwanted consoles or games, your wrong as you will only receive store credit as a refund!
Instead go to Curry's, Argos or Asda in-store who all sell at the same price but instead, offer the basic returns rights you would expect at any other reputable company of this size in this day and age.
Couple of weeks ago, I decided to buy a new Xbox console plus some games as a gift. I chose to drive past Curry's, Argos and Asda, wrongfully choosing Game to be the best place to buy a games console, expecting unrivalled customer service being the specialists. I also worked for Game many years ago myself.
Purchased the console in-store at Berryden Industrial Estate, Aberdeen, but unfortunately my gift was unwanted. Having never even taken it out the carrier bag, I expected nothing other than a run of the mill return for full refund. Instead I was informed I could only get store credit back (nearly £500).
The Manager Craig, couldn't have been less sympathetic, repeatedly shrugging his shoulders telling me its a recent policy change and 'it is what it is'. I asked him why it wasn't made absolutely clear to me when spending a large amount of money (for me) that the goods were non-refundable other than store credit, and his response was that he and his staff simply dont have to inform customers and it's not normally as issue because people don't normally return consoles.
Craig pointed out it was made clear on the receipt which it absolutely was, but that's not much use to anyone after the point of sale. He also added there was clear information on display explaining their policies under the counter. I had to take a step back and crouch down to read a poster not in plain view but instead, roughly floor level to just above my knees (I'm 6ft1). I asked him why this wasn't pointed out or even better, on top of the counter where customers can see it before they make their transactions but he didn't have a response.
I found Games' returns policy is completely different for online orders despite being the same business, offering a 28 day no fuss returns, as you would expect. Manager Craig's response was his familiar shoulder shrug.
Furious with the situation, I can't get my head around how a business gets away with this. I will never use Game again and hope others will read this before they make the same mistake in the lead up to Christmas.
Tip for consumers:
Don’t buy in store. Either online or any other high street shop.
Products used:
None
Absolutely f****** woeful business to deal with. Screwed up a PS5 pre order. No contact telephone number, no live chat, no email replies and the sh*ttest web page known to man.
I bought a game for my daughter in-store that was marked as reduced to £9.99, only to be charged £19.99 at the till because staff had forgotten to take the 'reduced' sticker off. There was no member of staff senior enough to take a commonsense decision to charge the advertised price (as a matter of good customer service) and I was told to raise the issue with Customer Services online. Oh boy! In an exchange of emails there was not one single acknowledgement by them that displaying the wrong price was poor practice, just an insistence that the law is on their side because the error was realised (only after being pointed out to staff by me) before the purchase was made. Despite my emails to them being courteous, I was told that I wanted them to conform to my rules, but that they had to follow their policy (despite not telling me what their policy is, other than - apparently - preferencing their legal protections over positive customer service and politeness!). According to GAME Customer Service, not reimbursing a customer for the difference between the price charged and the price advertised is "a matter of principle and fairness". Staggering!
If you are considering buying anything from this company see how easy it is to contact their customer service team. This should put you off straight away. I can't tell you what I really think as there would be too many expletives
Tip for consumers:
I wouldn't recommend using them
Products used:
None- cancelled the order because they hadn't delivered in time and still awaiting a refund two months after the order
BAD RETURNS DEPARTMENT AND CUSTOMER SERVICE! I would leave 0 stars if I could! I recently bought a PowerA Fusion Pro Wireless controller from game for my boyfriend, within a couple of days I decided to return the product as it was not the right feel for him, he did not use controller he only opened it for inspection. I tried to return the product through their "14day right to change your mind" policy, where it states the product can be opened for inspection but not used, which is what happened. I have been talking with game over the last 2 weeks as there returns department rejected my return claiming it had been used when it had not! Game have also refused to refund me the money I paid to send the return that was rejected on false pretences! I will no longer use GAME to order my products online. Extremely dissatisfied with how they have approached this matter!
Tip for consumers:
DON’T
Products used:
None were used
Game website is very clear and easy to use and offers a wealth of games and computing goods to buy and with free devlivery and reward points when you spend what's not to like? Apart from the over priced products the site is very well rounded and appealing. Game website isn't usually one you would go to get a good deal.
Sent wrong item- not responding to any of my messages. Useless waste of space company. No number to contact.
Tip for consumers:
DONT USE PLEASE!!!!!
Products used:
Cards
DO NOT USE FOR ONLINE ORDERS YOU WILL BE ROBBED AND ACCUSED!
Ordered online parcel arrived opened with nothing inside but my invoice (they use hermes) hermes app delivery picture doesn't even show my parcel it shows a bofor someone else, clearly trying to cover his tracks... been trying to in contact with no avail on live chat and twitter since 11am it's now 530pm they got back to me at 5pm after being on live chat all day for them to tell me they've opened a ticket and basically acusing me of lying! Been a customer for over 10 years Been an elite member since it started but that will be getting cancelled and I will not be using again after this.
Very poor company customer service worst ove ever dealt with never known a company
Tip for consumers:
DO NOT USE
Products used:
Pokemon celebrations mini tins
Rude customer service, don't buy nothing from this company. It's full of scams and all games are pre own
Well... i don't even want to give them any point, I have asked them to cancel my order month ago, and did not get even one piece of reply. And now I asked them to not do the shipping, and they ignored my letters!
Please think more than twice before you do the order.
And... they say they offer many ways to contact them, but actually they do not even read the messages either on Instagram or Facebook, oh, and also, they say the customers could contact them by this email
*******@game.co.uk
But nah, maybe it is a fake address? You would not get anything from this mail box.
Anyway, not recommended, there are a lot of game stores, it is not necessary to get games from this one.
I bought a pre-owned Bayonetta 2 + Bayonetta, but when I opened the case, the Bayonetta download code wasn't there.
I contacted the customer service, the guy argued that there is this little Note saying "Preowned versions may not include additional content", and therefore they can't do anything about it since I broke the seal and opened the game case.
But the thing is, the product title clearly suggests "Bayonetta 2 + Bayonetta", and the product description clearly says "Includes a download code for Bayonetta 1"
And there's no way for me to know what "additional content" meant before buying the game. Because what's included should be included, any "additional content" should be things additional to the advertised content.
If the note had said, "Bayonetta 1 DLC is NOT included in the pre-owned version", then I'd understand and I wouldn't have bought the product in the first place.
Now I am stuck with a product that does me no good and wasted my money.
Very disappointed!
Cancelled my pre order gave no reason, wont contact me, cant get through to them at all, worst service, atleast contact me
Ordered goods on 23rd December cancled the order the same day. Game was delivered anyway sent back no refund. Raised numerous complaints to date NO responce.
The UK's leading games retailer with great deals on video games, consoles, accessories and more. Plus earn 1% of your purchase value back in Reward Points with a GAME Reward account.
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