• GAME

GAME

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Overview

GAME has a rating of 1.39 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GAME most frequently mention customer service, and next day problems. GAME ranks 100th among Video Games Other sites.

  • Service
    12
  • Value
    11
  • Shipping
    9
  • Returns
    10
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
See all photos
How would you rate GAME?
Top Positive Review

“Nice Website”

firs c.
1/25/22

The user experience is commendable but it could be better. There were hassles and I made payment online which they didn't receive because of site bugs. So the game pads I paid for they couldn't recover. I recovered that payment through crown oak tech

Top Critical Review

“Poor service no telephone number”

Keith E.
2/1/21

Ordered my item on the 10th December, I emailed to cancel on 22nd due to no comms only to be told it was on its way. Returned item on 31st Dec. Took over a month to refund, despite many emails, I had few responses. I decided to email CEO (twice)(Martyn Gibbs AKA Mickey Mouse), never replied. The man and his organisation is a waste of space. Avoid!

Reviews (36)

Rating

Timeframe

Other

Thumbnail of user keithe162
1 review
0 helpful votes
February 1st, 2021
Verified purchase

Ordered my item on the 10th December, I emailed to cancel on 22nd due to no comms only to be told it was on its way. Returned item on 31st Dec. Took over a month to refund, despite many emails, I had few responses. I decided to email CEO (twice)(Martyn Gibbs AKA Mickey Mouse), never replied. The man and his organisation is a waste of space. Avoid!

Tip for consumers:
Go elsewhere

Service
Value
Shipping
Returns
Quality
Thumbnail of user beckyp148
1 review
0 helpful votes
March 3rd, 2021

Made me wait over 5 hours for a PS5 in a queue. Finally got to checkout, console only was sold out so had to get a bundle, once I paid and order confirmation came through email I got a second email cancelling my order. Security problem? My personal card, my registered address, my email and my telephone. How can it fail? I've used Game for years but no longer a fan. They've upset alot of people today and this is going to cost them in the long term. 0 Stars.

Thumbnail of user firsc
1 review
0 helpful votes
January 25th, 2022

The user experience is commendable but it could be better. There were hassles and I made payment online which they didn't receive because of site bugs. So the game pads I paid for they couldn't recover. I recovered that payment through crown oak tech

Service
Value
Shipping
Returns
Thumbnail of user joseph2612
1 review
0 helpful votes
March 30th, 2023

They have no way to call or email the store to see if they have items in stock or if your order comes in they don't contact you by email or phone and you can't contact them so if you wanted to find out if an item was in you'd have to keep going into the store. This isn't the dark ages that's prehistoric.
This is the modern age. Sort it out. Poor poor higher Management decision.

Thumbnail of user terryf304
1 review
0 helpful votes
December 17th, 2020

I Purchased a new nitendo switch for my daughters for Xmas it arrived at the end of November but was the incorrect model I complaind a got a reply today the 17th Dec telling me to send it back by post yeah like that would get to me for Xmas day I have two girls so got the brighter colour controllers red & blue they sent a grey edition very poor service Terry farlow I sent you an email

Thumbnail of user jamesr5163
1 review
0 helpful votes
December 20th, 2023

Refused to cancel an order made in error, was told I have to wait for delivery and if I still don't want to then return the items. Copy pasted responses from web chat and no response from email contact. Will never order from website again terrible experience!

Thumbnail of user davida3327
1 review
0 helpful votes
December 7th, 2021

Paid game.co.uk for a Mac game got the code, but there is nowhere to input into the web page, contacted them, Nathan who I was talking to clearly did not what he was doing or they could not handle games for Mac's he could not come up with a way to make it work, no money back, so don't go to them for anything Mac, There are just a bunch of crooks.

Tip for consumers:
Don't go near them

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user fazlulh2
3 reviews
1 helpful vote
March 25th, 2020

I like it when I get a chance to see it and I will be happy to help you out with any of the above mentioned things you

Thumbnail of user neilf375
1 review
3 helpful votes
August 1st, 2020

Please don't buy from this company I brought a phone which arrived damaged sent it back with a cost to me of £7.50 postage to be told that I had damaged the phone absolutely disgusting I've now got to take legal action.
Do your self a favour and stay away

Thumbnail of user alexw1088
1 review
0 helpful votes
September 12th, 2022
Verified purchase

Paid for Premium Next Day Delivery before 12pm, but my order will apparently arrive 3 days after I ordered. Game are not responding when I ask for a refund of the premium delivery cost. They just don't seem to know how to do orders online

Thumbnail of user marka1390
1 review
2 helpful votes
December 9th, 2020

Arranged to pick up a x box one series x in meadowhall Sheffield with manager Dan

Upon arrival was told the agreed amount had increased by 150pds

Wasted my time and also disappointed son

Cannot find words to describe what a set up

Tried ringing Cust service to no avail

Have since seen all the terrible reviews

Tip for consumers:
Avoid are ask for it in writing do not trust them

Products used:
None

Service
Value
Quality
Thumbnail of user joshc341
1 review
0 helpful votes
June 17th, 2021

One of the worst websites I have ever been on it tells me I dont live in the uk, and my email adress I not real, so I cant order thing.

Service
Thumbnail of user rhysp13
1 review
0 helpful votes
November 13th, 2022

This Christmas, DO NOT buy in-store at GAME. Any protection you assume you have for returning incorrect or unwanted consoles or games, your wrong as you will only receive store credit as a refund!

Instead go to Curry's, Argos or Asda in-store who all sell at the same price but instead, offer the basic returns rights you would expect at any other reputable company of this size in this day and age.

Couple of weeks ago, I decided to buy a new Xbox console plus some games as a gift. I chose to drive past Curry's, Argos and Asda, wrongfully choosing Game to be the best place to buy a games console, expecting unrivalled customer service being the specialists. I also worked for Game many years ago myself.

Purchased the console in-store at Berryden Industrial Estate, Aberdeen, but unfortunately my gift was unwanted. Having never even taken it out the carrier bag, I expected nothing other than a run of the mill return for full refund. Instead I was informed I could only get store credit back (nearly £500).

The Manager Craig, couldn't have been less sympathetic, repeatedly shrugging his shoulders telling me its a recent policy change and 'it is what it is'. I asked him why it wasn't made absolutely clear to me when spending a large amount of money (for me) that the goods were non-refundable other than store credit, and his response was that he and his staff simply dont have to inform customers and it's not normally as issue because people don't normally return consoles.

Craig pointed out it was made clear on the receipt which it absolutely was, but that's not much use to anyone after the point of sale. He also added there was clear information on display explaining their policies under the counter. I had to take a step back and crouch down to read a poster not in plain view but instead, roughly floor level to just above my knees (I'm 6ft1). I asked him why this wasn't pointed out or even better, on top of the counter where customers can see it before they make their transactions but he didn't have a response.

I found Games' returns policy is completely different for online orders despite being the same business, offering a 28 day no fuss returns, as you would expect. Manager Craig's response was his familiar shoulder shrug.

Furious with the situation, I can't get my head around how a business gets away with this. I will never use Game again and hope others will read this before they make the same mistake in the lead up to Christmas.

Tip for consumers:
Don’t buy in store. Either online or any other high street shop.

Products used:
None

Service
Value
Returns
Thumbnail of user thomasa668
1 review
12 helpful votes
November 12th, 2020

Absolutely f****** woeful business to deal with. Screwed up a PS5 pre order. No contact telephone number, no live chat, no email replies and the sh*ttest web page known to man.

Thumbnail of user davids9773
1 review
5 helpful votes
February 9th, 2023
Verified purchase

I bought a game for my daughter in-store that was marked as reduced to £9.99, only to be charged £19.99 at the till because staff had forgotten to take the 'reduced' sticker off. There was no member of staff senior enough to take a commonsense decision to charge the advertised price (as a matter of good customer service) and I was told to raise the issue with Customer Services online. Oh boy! In an exchange of emails there was not one single acknowledgement by them that displaying the wrong price was poor practice, just an insistence that the law is on their side because the error was realised (only after being pointed out to staff by me) before the purchase was made. Despite my emails to them being courteous, I was told that I wanted them to conform to my rules, but that they had to follow their policy (despite not telling me what their policy is, other than - apparently - preferencing their legal protections over positive customer service and politeness!). According to GAME Customer Service, not reimbursing a customer for the difference between the price charged and the price advertised is "a matter of principle and fairness". Staggering!

Thumbnail of user davidp2721
1 review
0 helpful votes
February 17th, 2021

If you are considering buying anything from this company see how easy it is to contact their customer service team. This should put you off straight away. I can't tell you what I really think as there would be too many expletives

Tip for consumers:
I wouldn't recommend using them

Products used:
None- cancelled the order because they hadn't delivered in time and still awaiting a refund two months after the order

Service
Value
Shipping
Returns
Thumbnail of user zoeb100
1 review
0 helpful votes
April 6th, 2021

BAD RETURNS DEPARTMENT AND CUSTOMER SERVICE! I would leave 0 stars if I could! I recently bought a PowerA Fusion Pro Wireless controller from game for my boyfriend, within a couple of days I decided to return the product as it was not the right feel for him, he did not use controller he only opened it for inspection. I tried to return the product through their "14day right to change your mind" policy, where it states the product can be opened for inspection but not used, which is what happened. I have been talking with game over the last 2 weeks as there returns department rejected my return claiming it had been used when it had not! Game have also refused to refund me the money I paid to send the return that was rejected on false pretences! I will no longer use GAME to order my products online. Extremely dissatisfied with how they have approached this matter!

Tip for consumers:
DON’T

Products used:
None were used

Service
Value
Shipping
Returns
Quality
Thumbnail of user bearc4
5 reviews
7 helpful votes
July 2nd, 2016

Game website is very clear and easy to use and offers a wealth of games and computing goods to buy and with free devlivery and reward points when you spend what's not to like? Apart from the over priced products the site is very well rounded and appealing. Game website isn't usually one you would go to get a good deal.

Thumbnail of user beckym465
1 review
0 helpful votes
November 16th, 2022

Sent wrong item- not responding to any of my messages. Useless waste of space company. No number to contact.

Tip for consumers:
DONT USE PLEASE!!!!!

Products used:
Cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamese1264
1 review
0 helpful votes
October 26th, 2021

DO NOT USE FOR ONLINE ORDERS YOU WILL BE ROBBED AND ACCUSED!
Ordered online parcel arrived opened with nothing inside but my invoice (they use hermes) hermes app delivery picture doesn't even show my parcel it shows a bofor someone else, clearly trying to cover his tracks... been trying to in contact with no avail on live chat and twitter since 11am it's now 530pm they got back to me at 5pm after being on live chat all day for them to tell me they've opened a ticket and basically acusing me of lying! Been a customer for over 10 years Been an elite member since it started but that will be getting cancelled and I will not be using again after this.
Very poor company customer service worst ove ever dealt with never known a company

Tip for consumers:
DO NOT USE

Products used:
Pokemon celebrations mini tins

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikem2316
1 review
3 helpful votes
November 7th, 2020

Rude customer service, don't buy nothing from this company. It's full of scams and all games are pre own

Thumbnail of user hengw1
1 review
3 helpful votes
May 29th, 2020

Well... i don't even want to give them any point, I have asked them to cancel my order month ago, and did not get even one piece of reply. And now I asked them to not do the shipping, and they ignored my letters!
Please think more than twice before you do the order.
And... they say they offer many ways to contact them, but actually they do not even read the messages either on Instagram or Facebook, oh, and also, they say the customers could contact them by this email
*******@game.co.uk
But nah, maybe it is a fake address? You would not get anything from this mail box.
Anyway, not recommended, there are a lot of game stores, it is not necessary to get games from this one.

Thumbnail of user aaronk190
1 review
4 helpful votes
March 2nd, 2020

I bought a pre-owned Bayonetta 2 + Bayonetta, but when I opened the case, the Bayonetta download code wasn't there.
I contacted the customer service, the guy argued that there is this little Note saying "Preowned versions may not include additional content", and therefore they can't do anything about it since I broke the seal and opened the game case.

But the thing is, the product title clearly suggests "Bayonetta 2 + Bayonetta", and the product description clearly says "Includes a download code for Bayonetta 1"

And there's no way for me to know what "additional content" meant before buying the game. Because what's included should be included, any "additional content" should be things additional to the advertised content.

If the note had said, "Bayonetta 1 DLC is NOT included in the pre-owned version", then I'd understand and I wouldn't have bought the product in the first place.

Now I am stuck with a product that does me no good and wasted my money.

Very disappointed!

Thumbnail of user jamesc2120
1 review
4 helpful votes
March 31st, 2020

Cancelled my pre order gave no reason, wont contact me, cant get through to them at all, worst service, atleast contact me

Thumbnail of user charlesp943
2 reviews
0 helpful votes
December 30th, 2020

Ordered goods on 23rd December cancled the order the same day. Game was delivered anyway sent back no refund. Raised numerous complaints to date NO responce.

Service
Value
Shipping
Returns
Quality

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About the business

The UK's leading games retailer with great deals on video games, consoles, accessories and more. Plus earn 1% of your purchase value back in Reward Points with a GAME Reward account.

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1.4
36 reviews
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