Gapcanada.ca

I've ordered from The Gap (gapcanada.ca) a couple of times and have gotten some great deals. I was hoping to buy a couple more items from them and had received an email from The Gap for "GapCash". After placing an order, The Gap sends out emails stating you have earned "GapCash" which can be used at Gap or Gap Factory when you spend $200+.
The "Fast Facts" on the email then state: (1) use your GapCash on styles already up to 60% off; (2) Combine your GapCash with other offers (3) use all the GapCash you earn with the flexibility to redeem it at less than the full amount.
You will note #2 CLEARLY states "COMBINE your GapCash WITH OTHER OFFERS."
So I found several items, put them in my cart and proceeded to try to use the Code for my GapCash. The Code did not work. I then chatted online to an agent who stated, " "As per the terms and conditions, gap cash is not combinable with discounts and other gap cash."
I provided her a screenshot of exactly what the email from the Gap states regarding being able to combine GapCash with other offers. Regardless, the agent stuck to her line of GapCash not combinable with discounts and other GapCash.
I also emailed Gap Canada with the same question but received NO response.
While I do like some of The Gaps clothes and appreciate they have Tall sizes, I find this to be blatant FALSE ADVERTISING.
As such, I will not shop with Gap Canada again.
A company CANNOT state in BOLD letters in an email that you can COMBINE your GapCash with other Offers and then REFUSE to do so claiming "terms and conditions".
Very disappointing.