M B.

We order quite often from places like Saks Off 5th in the U.S. for delivery to Canada. Saks uses Borderfree, who in turn use Pitney Bowes (who then passes it off to Canada Post).
Pitney Bowes has terrible service. We invariably have to call the store that we ordered from because a parcel has been "lost in transit'. The store then has to put a request in to Borderfree, who in turn I presume have to contact Pitney Bowes. We've had them lose parcels completely and other times (quite often) they just leave it sitting in limbo once it passes through Canadian Customs. We have a parcel right now that cleared Customs on March 12/24 and as of March 19/24 there are no updates. So for over one week it's just be sitting -- somewhere.
Pitney Bowes refuses any form of responsibility, as their website states, "If you have questions about the status of your delivery or return, contact the retailer directly or marketplace where you made your purchase. Pitney Bowes provides a service for these companies and does not have this information."
Of course they have the information! When I click on Borderfree's tracking number, it pops through to the Pitney Bowes website! They HAVE the information! They just refuse to care about their customers at all.
I would say "don't use them" but -- like me -- you probably don't have a say in the matter.
But maybe Pitney Bowes, Canada Post or Borderfree will read this and realize that Pitney Bowes is TERRIBLE!

I've ordered from The Gap (gapcanada.ca) a couple of times and have gotten some great deals. I was hoping to buy a couple more items from them and had received an email from The Gap for "GapCash". After placing an order, The Gap sends out emails stating you have earned "GapCash" which can be used at Gap or Gap Factory when you spend $200+.
The "Fast Facts" on the email then state: (1) use your GapCash on styles already up to 60% off; (2) Combine your GapCash with other offers (3) use all the GapCash you earn with the flexibility to redeem it at less than the full amount.
You will note #2 CLEARLY states "COMBINE your GapCash WITH OTHER OFFERS."
So I found several items, put them in my cart and proceeded to try to use the Code for my GapCash. The Code did not work. I then chatted online to an agent who stated, " "As per the terms and conditions, gap cash is not combinable with discounts and other gap cash."
I provided her a screenshot of exactly what the email from the Gap states regarding being able to combine GapCash with other offers. Regardless, the agent stuck to her line of GapCash not combinable with discounts and other GapCash.
I also emailed Gap Canada with the same question but received NO response.
While I do like some of The Gaps clothes and appreciate they have Tall sizes, I find this to be blatant FALSE ADVERTISING.
As such, I will not shop with Gap Canada again.
A company CANNOT state in BOLD letters in an email that you can COMBINE your GapCash with other Offers and then REFUSE to do so claiming "terms and conditions".
Very disappointing.

I first ordered from La Senza in 2022. When I tried to return something to the store (with my online order confirmation), they said they would only be able to provide a store credit, because I used PayPal (even though it shows exactly what I paid). I ended up mailing the items back in order to get an actual refund on my credit card. At that point I thought I wouldn't ever bother ordering from them again, because it was a hassle to do all that running around. I probably should have listened to myself.

I placed another order at the beginning on January 2024, including purchasing a $10 Membership to obtain a very minor discount. I got an email order confirmation and that was all. Six days later, I logged into my account to find... nothing. No order history. No shipping information. I emailed La Senza -- forwarding to them my order confirmation email with all necessary information -- to ask why my account had no information and when I could expect my order to ship. I then logged into my PayPal account to see if the charged had been processed. It had and it was slightly higher than the confirmation email said it was. So, I also phoned La Senza.

The customer service agent I spoke with said they were having "problems" with their system and that was why orders were not showing up, but they were "working on it". From reading other reviews, seems like their website has been an issue for a LONG, LONG time. Maybe they need to hire new tech people...

She did advise that my order had shipped and provided me with a tracking number.

I then asked why my PayPal account was charge more than my confirmation email. Not much, only $1.51, but it's the principle -- if they overcharge everyone $1.51, that's a huge profit for them. The agent advised that the amount she saw is the same as what my PayPal was charged. I said my confirmation email says different and since I can't log into my account and see what you are looking at -- because my order isn't there -- then I have to go with what my confirmation email says. The agent said she would submit a refund of $1.51. I thanked her. Then I ended up only getting a refund of $1.16! I guess her math skills are not the best!

I then get a response to the email I had submitted. I can't believe the stupidity of this company. The agent stated, "For your security, we will need you to verify your First and Last name, phone number and email address by typing it out. If you could also include your order number if applicable, that would be great!" ALL OF THAT INFORMATION WAS ALREAD PROVIDED in the email I sent them because I forwarded to them my order confirmation!

I went back and forth with this ridiculous person for a couple of rounds: I said, I've highlighted all that information in my original email -- just keep reading. Nope, he wouldn't keep reading. I said in no way does me retyping the information you already have in the email protect my "security"! The information is ALL THERE! What, if I'm trying to scam you, I won't be able to scroll down, read and retype all my contact information and order number? Absolutely ridiculous.

At this point, there's pretty much nothing they can do to help me, mostly because they company cannot function as they are supposed to and they obviously do not care about their customers at all.

I'll get the same unacceptable excuse of "there are problems with the website, but we're working on it" and they probably will give me the same unacceptable excuse as the reason why I can't enter my Membership number into my profile information.

At least I think this time all the items I ordered I will keep. Even if I don't like them, I'm not sure I'd got through the hassle of trying to return anything!

I will definitely NOT order from La Senza again because they are basically just unprofessional and don't care about their customers.

TERRIBLE. Untrustworthy.

First, when searching in Canada, the prices shown on Enterprises website are in U.S. dollars, but it doesn't indicate U.S. dollars (when searching a Canadian branch of Enterprise!), so the prices shown are extremely misleading.

I searched for a vehicle on Wed, Oct 4th for the Thanksgiving Weekend (Oct 6th through 10th). I did a google search and vehicles were shown available through the Red Deer, Alberta (Canada) branch of Enterprise on ALL websites: Kayak, Expedia and Enterprise's own website. I reserved a vehicle that night for Thanksgiving Weekend. I received a confirmation email and reservation number. The next day (Thurs, Oct 5th) I confirmed by booking and checked-in online.

I then noticed a voicemail from Enterprise. They advised that even though I was able to book a vehicle and received a confirmation number, they had NO VEHICLES available until the following Friday. Not even that they did not have the class of vehicle I rented -- NO VEHICLES.

I asked to speak to a supervisor who advised that the website is controled by head office -- that was their excuse. This is not a valid excuse or even a logical reason. An organization such as Enterprise should have a website that can properly update vehicle availability for EVERY branch they operate. Throughout the last three years I have been booking rental vehicles out of Red Deer and whenever I search, Enterprise never seems to have availability. In the past their website ALWAYS showed if they had no vehicle availability. But suddenly their head office can't update their fleet properly? Give me a break. If that's the case, why would ANYONE rent from Enterprise EVER?

I also searched again today (Friday, Oct 6th) and their website STILL shows vehicles available TODAY for the entire Thanksgiving Weekend (photo attached).

[NOTE: I was able to rent a vehicle from their competitor.]

Either way, Enterprise has "shot themselves in the foot" -- either this branch just lies about vehicle availability or Enterprise is unable to properly manage a fleet that spans North America.

I will NEVER rent a vehicle through Enterprise again.

I've been buying from the ELF Cosmetics Canada website for a couple of years. I think EVERY TIME I have placed an order, I have problems.

You can accumulate "points" to use to deduct from the final cost of your Order, but there are NO instructions anywhere as to how the points should be used. For example, if you have a minimum order of $35 and are then entitled to "two free minis", you can't use your points to deduct even $2 from your order because then you are UNDER the $35 minimum order and it will not only not let you get your "two free minis", it will COMPLETELY mess up your order.

You can't use points more than once on one order (i.e.: if you have enough points, you can't use a $10 deduction and a $5 deduction on the same order. So instead you have to place two orders and have two deliveries sent out, using twice as many shipping products/boxes as are necessary. Not exactly sustainable.)

It also does not return unused points to your account if you cancel an order, so you are constantly contacting customer service to have them "reinstate" points.

Customer Service takes DAYS to respond to inquiries and problems.

Right now I am having the problem where I cannot even place an order! I get an error message every time -- "Something went wrong" -- gee, ya think? I was told to provide a screenshot and they would help. Nope, no response.
I have deleted everything from my cart and started from scratch, I have deleted my browser history, I have accepted all cookies, I have gone "incognito" -- nothing works. And Customer Service doesn't seem to care that a customer cannot place an Order!

I've been trying to place an order since August 5th. It is now August 10th. No help from ELF's customer service.

I think it's time to look elsewhere for cosmetics. I'd rather pay more and not have my time wasted or deal with the frustration and poor customer service.

I placed an Order on Thursday, April 7,2022. Maurices had jeans with a long inseam (difficult to find), plus they have stores in Eastern Canada, so I thought they might be OK to order from.

First, I had to call Customer Service because they were charging $41 in taxes on an order in the amount of $128. In Alberta, we only pay 5% GST and no other sales tax, so $41 tax is a huge amount. The "tax" includes taxes plus duties.
The agent I spoke to agreed to provide an additional 20% off, to reduce the amount of taxes paid. I thought this was a very good gesture. Unfortunately, that was the best part of dealing with Maurices.
Their account/billing system is confusing -- they show a discounted price, but then also show a further deduction at the bottom, so it makes it look like there is a further discount off the discounted price shown. Nope. Their customer service agent that I emailed was unable to explain this until about 4 emails later.
From the last update in my Maurices account, I still believe they over-charged me, but only by about $10 so I'm not going to waste my energy dealing with any more customer service agents.

Maurices canceled one item in my order, even though it still showed up as available on Maurice's website. When I asked why that items was not included in my Order, I was advised that what is shown on their website is EVERYTHING they have in their warehouse and all stores. However, if the item is NOT in their warehouse and is ONLY in one of the stores, they will not ship it to you! So their website is actually very misleading as to what is available to order online.

I received a shipping confirmation on Tuesday, April 12,2022 advising my Order had been shipped via FedEx and provided a FedEx tracking number. I received no further updates, so I phoned FedEx on Saturday, April 16,2022. FedEx advised that only a label had been created by the shipper but FedEx had not yet received the package. So, my Order has been sitting around Maurices warehouse for another week, not being shipped.

Order was finally delivered on April 24th. When I contacted Maurices about the delay, they did kindly refund the shipping charge.
I actually do not mind the quality of the clothes. For the sale prices paid, I can't complain. Jeans are long enough and good quality. Two blouses are lightweight and fit well. Still wish I had received the 1 item they cancelled because they didn't have it in stock in their warehouse.

However, I would probably still avoid Maurices solely due to the Customer Service and actual availability of goods shown on their website.

Ordered 2 items, 1 shirt for me and 1 set of wrist pads as a gift. The shirt arrived via regular post. Not as advertised -- photo shows it's long enough to cover bum. Shirt I received barely reaches hip bones.
The wrist pads were sent from China via obscure courier service. I was out of town when the courier arrived. Received a text that said they would hold item at depot for 30 days. Received an email 6 days later saying they may send it back to shipper. I responded saying I received a text saying they would hold for 30 days and I was coming to town and could pick it up in 3 days. Responded "OK". I arrived at courier depot to learn that they sent it back to shipper. Or possibly forwarded it to me via regular post. Not sure what, because tracking information contradicts what employee at depot told me. So much for a birthday gift for a friend. Very disappointing. Will not order again due to: unsure of quality of good due to advertising and unsure of shipping method and ability to get item delivered.

By far the WORST quality items I have ever ordered.
I tried to cancel the Order twice before they shipped. The first emal they ignored, the second email the responded to the day after they shipped -- they said they did not receive the email because it came in on a weekend and they are closed weekends.
Then they provided no tracking information.
I picked up the items from the mail today. TERRIBLE. Cheap, poor quality polyester. Overpriced.
What they advertise as a bra that supports what looks to be a 36+ bra size is in reality flimsy, no support, with threads already coming loose and un-mended sewn ends. DO NOT WASTE YOUR TIME OR MONEY.