- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Gear Elevation has a rating of 1.89 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gear Elevation most frequently mention credit card, customer service, and foot bath problems. Gear Elevation ranks 14th among Foot Care sites.
This company responds to reviews on average within 6 days
No positive highlights yet
The warmth and comfort of their winter accessories is like a cozy hug in the cold. Recommended for all.
I bought something from them for $20 about 6 weeks ago. It arrived on time. However… be careful of this company. Today they charged my credit card $85 for something I didn't buy, and sent me a text message saying that's it is on its way. My brain is working well enough to know that I did not pay them for anything in the past 4 weeks so that means someone in their company is misusing my credit card number to generate some sales.
I bought 2 whiskey shelves which arrived and are nothing like the description utter garbage.
The worst bit is they then took £16.34 out of my account for 9 months when I didn't authorise it! They told me I signed up for rewards which I didn't. I've tried emailing asking for my money back but now they are ignoring me. Awful company never ever use them
Tip for consumers:
Don’t use them don’t give them card details they’ll take you money. Utter thieves.
Products used:
Awfully made whiskey shelf which looked nothing like the picture.
This site is straight-up fraudulent. I made the mistake of using a debit card to purchase a product from their site, which turned out to be a Chinese piece of junk, and then they started submitting charges against my card a month later. When I confronted them about the fraudulent activity, they tried to pretend like they paid for some kind of phony service with recurring charges, lol. I filed a report with the FBI, FTC, and BBB. Don't give these thieves your credit card.
Tip for consumers:
I resent being forced to join this stupid site in order to get a refund from Temu for being ripped off.
Products used:
It's a bunch of garbage
Hi Dan! Thank you for sharing your honest feedback with us. We are truly sorry to hear about your less-than-satisfactory experience with our product/service. Please reach out to our customer support team at support@gearelevation.com or call us at 888-353-8373 so we can address your specific concerns and work towards a resolution. Thank you for giving us the opportunity to make things right.
My package was seized for containing counterfeit postage and I cannot pick it up ever, because now it is considered USPS property. I hate this site. This site sucks, just go to Etsy.
Products used:
Hat
Hi Morgan! Thank you for your review. We would like the opportunity to investigate your feedback further. Please feel free to send us an email at support@gearelevation.com or call our team at 888 353-8373. We’ll work with you to resolve any issues as quickly as possible.
I ordered a gift that was supposed to be delivered before the holidays. It arrived several weeks late. Come to find out, i was charged 2 times for a "membership" I did not authorize for $19.99 the past 2 months. I am in the process of trying to get a refund by disputing these bogus charges. Stay away from this company, It is a scam.
Products used:
Toy
Hi Cody! Thanks for leaving a review! We would like to apologize if your experience at Gear Elevation didn’t quite match your expectations. We would love to learn more about the specific issues you encountered so that we can address them promptly. Please feel free to reach out to our customer support team at support@gearelevation.com or call us at 888-353-8373, and we will be more than happy to assist you further.
The warmth and comfort of their winter accessories is like a cozy hug in the cold. Recommended for all.
Hi Diana! Thank you for sharing your feedback. We're thrilled to hear that you liked the winter accessories that you purchased from our store. Thanks for choosing Gear Elevation. We look forward to serving you again in the future!
Cooking has never been more playful thanks to their quirky kitchen gadgets. They make every day cooking an adventure.
Hey Dominik! We really appreciate you taking the time to share your rating with us. We are very happy to see that you loved our kitchens gadgets. We look forward to seeing you again soon.
Called company asking for date to expect order. Was informed partial order sent out 1/25/2024. Remainder of order just starting to be activated. Asked that order be sent over night. Answer: NO. Do not rely on this company to get order to your residence on time. Certainly spending $268.12 on a birthday present that has not arrived on time is not acceptable.
Products used:
Have not recieved any as they have not been delivered.
Hi Linda! Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your feedback. We would like to sincerely apologize if your experience at Gear Elevation didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please feel free to reach out to our customer support team at support@gearelevation.com or call us at 888-353-8373, and we look forward to resolving this issue soon.
Bought some sports equipment for the weekend game. Does the job well, nothing too fancy. Recommended for everyone!
Hi Amanda! Thank you for taking the time to share your feedback. We're really thrilled to hear that you are happy with your order. We look forward to serving you again in the future.
I bought a pop-up tent for $287.63 on March 11,2024. First Red Flag was I was not provided with a tracking number and when I contacted them, they said due to all the world-wide orders it hadn't been shipped yet. After this I researched the company on-line and found all the warnings. I knew I would keep being told it hadn't been shipped and never get a tracking number. So, I called Gear Elevation back to cancel my order and was offered a 25% refund which is totally unacceptable. After several phone calls to the company, I finally did get an email stating they were going to give me a 100% refund, but it has yet to be put back on my credit card. They even told me it could take longer than 3-5 business days because it depended on my credit card somehow putting the refund on my account. They said it could take a month. This is not true. I have contacted my credit card company about the issue, and I have also had to close my card so no additional charges can be put on it. I have also contacted the BBB about this. I refused to be a victim and I will not quit until I get my money back from this company. Give me my money back Gear Elevation!
Hi Barbara! We are truly sorry to hear about your less-than-satisfactory experience with our product/service. We value your feedback and are committed to improving based on your input. Please reach out to our customer support team at support@gearelevation.com, chat, or call us at 888-353-8373 so we can address your specific concerns and work towards a resolution. Thank you for giving us the opportunity to make things right.
They stole my debit card and are charging me $19.99 per month. For nothing. No one will answer the phone or refund my money.
Hi Erin! We are very sorry for any inconvenience caused. Please reach out to our customer support team at support@gearelevation.com, chat or call us at 888-353-8373 so we can address your specific concerns and work towards a resolution. Thank you for giving us the opportunity to make things right.
Upon review of my latest American Express bill I see Gear Elevation charged me $19.99. When I called them they said I signed up for their "Rewards" program when I bought an item from them 2 months ago. After reviewing the previous months statement I see they charged me for this service as well. Their representative said she cancelled my current service but could not credit me the $39.98 they had charged me even though I told them I don't remember signing up for this service and doubt I ever did. If I did it was hidden in some aspect of the original order but since they can't show me where I signed up for it nor would I trust them at this point all I can do is call American Express and have them look into it. In the meantime check your Statements for future charges from this outfit. Never again.
Hi Martin! Thank you for your review. We would like the opportunity to investigate your feedback further. Please feel free to send us an email at support@gearelevation.com or call our team at 888 353-8373. We’ll work with you to resolve any issues as quickly as possible.
While the product ordered was as expected, I was hit with a $19.99 'subscription' fee. This was never authorized and I am disputing the charge with PayPal as well as 'Energy Commerce Elevation LLC'. Fraud, for certain. The 'commerce elevation' is theft, pure and simple.
Hi Rancho! Thank you for your review. We would like the opportunity to investigate your feedback further. Please feel free to send us an email at support@gearelevation.com or call our team at 888 353-8373. We’ll work with you to resolve any issues as quickly as possible.
Every time I use their fitness gear, I feel more motivated and energized! Recommended for everyone!
Hi Madolyn! We’re so grateful that you took the time sharing your feedback on our fitness gear. We can’t wait to serve you again!
The only emails I received from them are telling me of more products. They took my money. Every email requesting information gets the same form email back. $20USD might not be a lot for some but it is for me.
Hi Ginette! We would like to apologize for any inconvenience caused. We would love to learn more about the specific issues you encountered so that we can address them promptly. Please feel free to reach out to our customer support team at support@gearelevation.com, chat or call us at 888-353-8373, we look forward to resolving this matter for you soon!
This business is a scam. I placed an order for valentines flowers and it was never shipped. I waited 1 month and they keep saying they will expedite the process, but never did.
Order: GE*******
Products used:
Flowers
Hi ZhiCheng! Thank you for your review. We would like the opportunity to investigate your feedback further. Please feel free to send us an email at support@gearelevation.com or call our team at 888 353-8373. We’ll work with you to resolve any issues as quickly as possible.
DO NOT order from this company! They will also sign up for a $19.99 monthly subscription without your knowledge! You will never receive the product or see a refund!
Hi Jennifer! Thank you for your review. We would like the opportunity to investigate your feedback further. Please feel free to send us an email at support@gearelevation.com or call our team at 888 353-8373. We’ll work with you to resolve any issues as quickly as possible.
Their party supplies are so much fun! They really added an extra spark to our celebrations. Thank you!
Hey Porsha! Thank you so much for taking the time to leave a review! We're thrilled to hear that you're loving our product. We are excited for your next visit!
Their retro decor items are a nostalgic throwback to simpler times. They add a unique charm to my home.
Placing an order was a breeze. The process is friendly and intuitive, making online shopping a pleasure.
Hi Jonathan! Thank you for sharing your experience shopping with us. We’re thrilled you had such a great time at Gear Elevation. We hope to have you back soon!
I ordered from here and noticed they took money out of my account. I didn't pay for a subscription!
Hi Kaitlyn! We sincerely apologize for the inconvenience. We would like the opportunity to investigate your feedback further. Please feel free to send us an email at support@gearelevation.com or call our team at 888 353-8373. We’ll work with you to resolve any issues as quickly as possible.
Your package will be "in transit" forever. You will never receive…. When you inquire about a refund you will be told you can't get a refund until it arrives…. Which never happens of course x
Hi Rob! Thank you for taking the time to share your feedback with us. We would like to apologize for the inconvenience that you may have experienced. We would like the opportunity to investigate your feedback further. Please feel free to send us an email at support@gearelevation.com or call our team at 888 353-8373. We’ll work with you to resolve any issues as quickly as possible.
I don't understand what is going on here. I ordered a rechargeable search spot light December 6th 2022. Now on January 8th 2023 I still have not received my order. Tracking does not help I get "we have no new update" I've been treated well by Gear Elevation reps but they don't want to admit that I probably won't get my order being lost for a month.
Tip for consumers:
Gear Elevation being more honest and explaining the real time for shipments to arrive. I was told 10 to 15 working days but it's been a month.
Products used:
Outdoor equipment
Hey Robert! Thanks for leaving a review. We’re very sorry the delivery is taking longer than we promised. We experienced an unusually large number of orders due to peak season, which disrupted our normal delivery schedule. To serve you better and faster, we are expanding our staff. Again, we apologize for any inconvenience we might have caused and we want to assure you that our team is working very hard to get all orders delivered as fast as we can. If you have any questions or concerns, please reach out to us at support@gearelevation.com or call us at 888-353-8373.
Not only was I unsatisfied with the product I ordered but apparently I automatically signed up for some VIP membership that was NOT mentioned anywhere! I ordered what I thought was three witches as shown in the picture. It took weeks to receive and when I finally did receive it I was surprised to see it was only one witch. I emailed them and never received a response so I paid $35 for one! Since then I hasn't been charged $19.99 twice! I finally called and found out that when I ordered it signed me up for some BS membership. They refused to refund both so at the end of the day I paid $55 for one stupid witch! Awful company!
Hi Karen! Thank you for taking time to share with us your review and we sincerely apologize for the inconvenience that this issues have caused. We also apologize you have not received a response when you emailed us. Normally, we respond to emails in 24-48 hours. We would love to learn more about the specific issues you encountered. Please feel free to call us at 888-353-8373 or chat so we can resolve these issues accordingly.
Objectively, the gadgets I bought from them are of good quality. They perform as expected and have a reasonable price point.
Hi Tricia! We are incredibly grateful that you took the time to write such wonderful review. It’s lovely to hear that you love our gadgets, and we can’t wait to have you back!
Gain trust and grow your business with customer reviews.
Hi Nicola! Thank you for your review. We would like the opportunity to investigate your feedback further. Please feel free to send us an email at support@gearelevation.com or call our team at 888 353-8373. We’ll work with you to resolve any issues as quickly as possible.