Gladdendirect

Awfully terrible at best. A scam at worst. ----------------------------------------------------------------------------------------- In a NUTSHELL / TL; dr Version: I HIGHLY advise anyone who is thinking about signing up for service with Gladden, to review their Terms & Conditions. They are a joke and I can practically guarantee you will not sign up with them if you do so. Example: One of their selling points is that you can "suspend" delivery "at any time", like if "you have too many water cases you haven't used." What they don't tell you, is that you are still billed for the water you DO NOT GET / have suspended -! AND! - that they can (and will) bill you any amount they WANT for your cooler rental. ----------------------------------------------------------------------------------------- MY Experience with them: Their new "boxed" water is AWFUL in every way imaginable. Not only does it taste bad, but the loading of their new "boxed" water into the Cooler is a frustrating effort in UTTER futility. (Even the tape that is meant to keep the boxes together is flimsy, so you have to sometimes FIRST secure the boxes with your own tape BEFORE even attempting to load them). In fact, there are actually numerous VIDEO 'tutorials' online meant to walk you through the loading a box of Gladden water into one of their coolers in which they try to make it look easier than it is - - - which in itself should set off all kinds of RED FLAGS as to WHY one would need an instructional video to do something that SHOULD BE as SIMPLE as loading a cooler! Don't even get me started on their customer service, who, while well-trained to keep you going around in circles, is unimaginably inefficient in terms of actually actioning anything for you, the customer. Our experience with Gladden has been nothing short of a bad comedy film. Due to the bad taste and difficulty/awkwardness of loading the Cooler, we used much less than the three boxes we had requested upon first ordering, and had around 8 boxes of unused water we paid out of the ear for, stacked up in the corner by the front door. (THINK ABOUT THAT - we had water we would not use). As per their Terms & Conditions, we requested for the service to be "suspended" for two months, but they CONTINUED billing outrageous amounts ($50-ish each month for three more months) and delivered THREE more 5-gallon boxes, AGAIN, even AFTER contacting them by phone and by text (they prefer text) to request that the service be suspended. In their responses, they did not address the fact that they did not adhere to the suspensions we time and time again requested, but rather, they kept bringing up the Cooler rental. In short, they bombard you with water you do not need, did not request or requested that they stop, then try to tell you they will continue to charge for the cooler rental WHICH you NEED because of their so-called "new" TERRIBLE boxed-water design AND for "plan fees". IT IS a SCAM - but remember - YOU did not sign anything. Cancel your bank card ASAP at the first inkling of trouble if you decide, against my review and better judgement, to go with them! You'll thank me. Lastly, worth noting is that most of their positive reviews are fake. I found three on Yelp and two on TrustPilot which used the same pictures and reported them and they were taken down. Many of their distributors work on commission, so the adage BUYER BEWARE is especially noteworthy when dealing with this company (who by the way lost their ability to use GladdenWater for similar bad practices).