• Goulet Pens

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Overview

Goulet Pens has a rating of 4.53 stars from 15 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Goulet Pens most frequently mention customer service. Goulet Pens ranks 14th among Stationery sites.

  • Service
    3
  • Value
    3
  • Shipping
    2
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
See all photos
How would you rate Goulet Pens?
Top Positive Review

“Not Just A Great Pen Company, A Great Company”

Caleb B.
6/27/23

Cannot recommend highly enough. Have purchased several pens from them. They have a great variety, even better instructional / informational articles & YouTube channel, and superb customer service. Their prices are also about as good as you're going to get. Have only once ever had one pen show up damaged, and the amount of patience and care they exhibited - even leaving a custom note in my replacement assuring me they had checked the part creating an issue in the first pen (noting that everything worked flawlessly) - was beyond what I have seen at pretty much any company - regardless of what they sold. Watch their videos; see how much they care; and order from them. You won't regret it.

Top Critical Review

“Goulet Pens has terrible customer service!”

Michael G.
12/1/21

I made the mistake of purchasing from Goulet pens, only to have them treat me like dirt. Their shopping cart failed. I was trying to make a purchase, and they ultimately did not even express interest in resolving the issue; rather, they sent me somewhere else, because they don't care to fix their shopping cart.

Reviews (15)

Rating

Timeframe

Other

Thumbnail of user calebb204
1 review
0 helpful votes
June 27th, 2023

Cannot recommend highly enough. Have purchased several pens from them. They have a great variety, even better instructional / informational articles & YouTube channel, and superb customer service. Their prices are also about as good as you're going to get.

Have only once ever had one pen show up damaged, and the amount of patience and care they exhibited - even leaving a custom note in my replacement assuring me they had checked the part creating an issue in the first pen (noting that everything worked flawlessly) - was beyond what I have seen at pretty much any company - regardless of what they sold.

Watch their videos; see how much they care; and order from them. You won't regret it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user oakaj
13 reviews
2 helpful votes
September 2nd, 2021

Goulet has varieties of pens from ink, ball, gel pen, etc. Very smooth to write and draw, gives a good handwriting. Much flexible.

Thumbnail of user ziann2
15 reviews
0 helpful votes
August 13th, 2021

Goulet has amazing collections of pens and inks. For buying pen, you can definitely visit this site. Customer Service is good. Reasonable price.

Thumbnail of user owens109
12 reviews
1 helpful vote
December 1st, 2021

They're a fantastic company. Wide collections of different types of pens, nib, ink swabs, and other materials. Really important thing in terms of education and offering resources.

Thumbnail of user brucec965
1 review
0 helpful votes
June 13th, 2020

I've dealt with Goulet before and had great success: products as described sent promptly and well packaged. I'm a bit surprised that some have had a less than excellent experience and even more surprised that so few people have taken the time to write a review. In spite of the "current situation," the company has continued to operate close to normal. The company provides a lot of information and a wonderful website and YouTube reviews. Thank you to Katherine for packing my order in a "slight ridiculous amount of care". It worked. Thank you so much.

Thumbnail of user michaelg3608
2 reviews
2 helpful votes
December 1st, 2021

I made the mistake of purchasing from Goulet pens, only to have them treat me like dirt. Their shopping cart failed. I was trying to make a purchase, and they ultimately did not even express interest in resolving the issue; rather, they sent me somewhere else, because they don't care to fix their shopping cart.

Tip for consumers:
The shopping cart is terrible.

Products used:
I ended up making my purchase elsewhere, althoigh I do have a different product from them.

Service
Value
Thumbnail of user joanm68
3 reviews
0 helpful votes
January 18th, 2021

In general the service is good. I've received my purchase in time. And I'm satisfied with quality.

Thumbnail of user gaving50
1 review
0 helpful votes
October 1st, 2021

My first experience with fountain pens had been with amazon, I thought that they were completely interior, the reason I had thought this I learned was because I had gotten a knock off pen from amazon despite being led to buy the real thing. Goulet on the other hand has always delivered quality products and I have always received what I had wanted through them, their shipping times are always fast and the packaging is secure to make sure nothing breaks like the ink bottles. I have ordered from them multiple times, and I have always been happy with my experience with them. I also prefer to buy through them as I have more trust in Goulet as a company compared to amazon, plus I feel good when I am supporting a smaller business. Overall I plan on buying from them again many more times. Overall one of the best places to get you Fountain Pens and Ink.

Tip for consumers:
Start with something simple like a Pilot Metro, and if you plan on using fountain pens for any length of time get bottled ink if you can, it will save you lots of money in the long run, plus all the colors!

Products used:
I have bought many Pens and Inks from this site. I have also gotten a gift set from here to give to some one as a retirement gift.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aliciad153
1 review
0 helpful votes
September 15th, 2020

He leadth you into temptation after temptation! Oh, sure! He innocently offers you introductory videos: beginner pens, how to use a converter, how to write with a stub nib... And then, he hits you with did you now there is more than blue and black inks?! Well, I thought to myself "I‘all just try a Platinum Plaisir and one of those Noodler pens. A bottle of black ink. What more could a girl need?" 80 fountain pens and 30 bottles of ink later, I am a confirmed fountain pen addict. Did I buy all my pens from Goulet? No. But, after I got a bottle of irozuku ink in a large box from Amazon with a broken cap, bottles of ink, yes. (Goulet pens saved the day with an empty Waterman bottle so my ink wouldn't dry out.) Best customer service online. When I damaged one of my nibs and I asked for help, I got an email back with advice and guidance on how to select a new nib within twenty-four hours. You can take chances purchasing inks and pens from other online vendors, but why?

Confirmed Goulet Devotee,

Alicia D.

Thumbnail of user ms1093
1 review
4 helpful votes
September 16th, 2020

They have a decent selection and helpful videos. Prices and shipping are high, and turnaround is slow. All of that is fine if they have what you want and you know going into it. What isn't fine is that they absolutely do not stand behind what they sell. I received a pen with a manufacturing defect that made it unusable. They said--with passive aggressive flair--that it wasn't their problem and then stopped responding to emails. I am glad that it wasn't a particularly expensive purchase and that my credit card company ultimately dealt with it. Avoid Goulet Pens.

Thumbnail of user sarahq10
Sarah Q.
4 reviews
8 helpful votes
December 25th, 2016

I love how informative the website and blog is. It made me feel more confident about my purchasing decisions as someone who's semi new to the fountain pen world. The customer service is awesome too. My first initial purchase was from Amazon, my second was from Goulet. I'll never purchase anything fountain pen related from Amazon again. Everything from the website, the shipping experience, to the product from Goulet is as-described and exceeded my expectations.

Thumbnail of user daniellem66
2 reviews
4 helpful votes
July 30th, 2016

Shopping with Goulet Pens has been one of the most positive online shopping experiences of my life.

For months I had been looking for a nice, colourful Leuchtturm1917 with a dot grid to use for my bullet journal, but they are sadly extremely hard to find in Canada. Goulet Pens offered a wide range of Leuchtturm1917 notebooks for me to choose from at a fraction of the cost of other websites, and shipping was very reasonable. Their website is easy to navigate and incredibly user-friendly.

I was incredibly pleased when I had received a confirmation that my order had been shipped the day after I had placed my order, which was placed at nearly 11pm. My package arrived very shortly after this.

My notebook arrived in perfect condition thanks to the careful wrapping. The box was packed with bubblewrap to ensure safe arrival and includes a sticker, a lovely note from the people at Goulet Pens, a book mark and even a lollipop!

I don't think that I could be more pleased with this website and will turn to them for the rest of my notebook needs.

Thumbnail of user jeremyw1
2 reviews
3 helpful votes
June 7th, 2010

Absolutely one of the best websites that I have had the pleasure of doing business with. Fast shipping, personally written thank you for business. Top notch.

Thumbnail of user condoleezal
1 review
10 helpful votes
December 20th, 2018

I have purchased several times from Goulet pens and I have had 2 problems both of which Goulet was not helpful- their customer service was non-existent. I purchased a TWSBI that although advertised that it would post- does NOT post. I contacted Goulet and was told they were aware of the problem and I needed to contact TWSBI about the problem. This is a brand-new pen that never posted- the cap doesn't fit. The fact that Goulet was aware of the problem and then all the nonsense with the note card saying I took special care packing your items always included in every order- but they didn't check to make sure this TWSBI actually posts when they knew there was a problem and therefore send a defective pen to the customer. NO! I'm sorry that's not taking special care in packing my order. The 2nd incident was a bottom shelf purchase- they apparently clearance damaged pens that still write and the damage is supposed to be minimal and ACCURATELY described and PHOTGRAPHED on their website along with "ALL SALES FINAL" I purchased a bottom shelf pen and the damage was much more extensive than described or pictured. So be aware they use the word ACCURATE loosely... as in Accurate description and pictures. I won't shop there ever again. I'm so happy to find other sites that sell colorverse ink.

Thumbnail of user paulb4514
3 reviews
2 helpful votes
February 15th, 2024

Purchased a salmon-colored TWSBI Swipe fountain pen. I have other TWSBI pens but was worried about this pen because it was not very expensive and might not write very well. It turned out to be fantastic, writes very well and it is the one I "swipe off the desk" when I need to make a note or write a memo. It comes with three methods to fill with ink. Cartridge (can use 2 types), Converter, or Eyedropper. I plan on buying another of a different color to load with a different color ink.

Tip for consumers:
Free shipping after a minimum purchase.
Full refund but they do charge if the item needs cleaning or something is missing.
They do pay return postage for broken or damaged parts to be returned and replaced. The way they pack things I have never received anything damaged!

Products used:
Pens, ink, paper, cleaning and tuning material

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