Zero stars. They take all the credit and leave you with no balance. Their deals are made with non hygienic places. Never again
Yes, that happened. Just when I thought buying on UAE's Groupon couldn't get shadier, I was sold a Michael Kors bag that it is not authentic. I found that later when I visited an MK store. I reported the situation to the website and they told me they are not responsible for it. Sad.
They may have couple of good offers every now and then but there's almost always a trick! Either you can't use the voucher when you need it because nobody picks up the phone on the merchant side or there are simply blackout days on almost all the possible dates you can use the voucher or the voucher isn't really much less than the actual price or the product or service you ger ends up being so poor that you regret wasting your time and money going theough this website in the first place!
We bought a scammed Arabian desert Safari, while we were in Dubai.
The owner did not have the offer, which was posted on Groupon, so we said, to forget about it and asked Groupon to refund us the 2 tickets we bought.
Groupon refunded only one ticket after million of emails, after the Al Kuutot Al Thababia Tourism Dubai just voided the Ticket and took the money,
Groupon customer service has been a joke ever since and I needed 50 emails for someone to understand. I do not consider the case still closed.
Below the email sent to their "Manager" Mani.
Zero stars to Groupon (by the way you can find better offers, if you go directly by the sellers. The Ethiad Museum is chaeper at the door than Groupon, same as the Burj Kalifha to the TOP") and never anymore.
Here is the letter sent to him and his "staff"
Groupon failed in all the possible ways for the following reasons:
1) you confused me with some refund into Groupon of the wrong amount 34,80AED instead of 87AED
2) you have been protecting the scammer seller, who has been sending me ridiculous messages per what's up and you have put me in the middle of a resolution, which YOU should have led and taken ownership to resolve
3) you have been generating a ping pong of emails as a result of this mess, whih caused me to lose hours of work and the associated money, which I asked you tocompensate me and you did not even aknowledge the topic
4) you have never aknowledged my conversations I have sent you as a proof of the scammer Al Kuutot Al Thababia Tourism Dubai
5) you have never provided me a more efficient phone number to call, to resolve this quickly, but rahter forced me during and after my holidays in an exchange of emails, which resulted in writing a book
6) you do not offer the users the option to review the scammers in your portal, so that other people are not scammed like me. This is the sign you are instead protecting them, losing trust from users as a result of this
7) you have allowed the scammer (Al Kuutot Al Thababia Tourism Dubai) to redeem the voucher, without me ever authorising it, when I should be the one redeeming the voucher.
Given the deceiving and lying nature of the Dubai businesses, this is the last thing you should ever allow in your portal
8) Despite my requests to escalate the topic to a manager, you have delayed in showing up for over 2 weeks and instead pu me in contact with a person who has proved to be useless and not accountable (Jayalakshmi V.) - he should be fired.
9) I have no idea where the refund in groupon is. Please make the refund to my Credit card ending in 4992, not in Groupon as many times mentioned I want to get out of tihs scamming
10) you have not provided me the information, on how I can remove my profile and delete all my data forever from this platform, clearly infringing the (non exhisten in dubai) rules about Data protection.
11) if the above are your "standards" then just stop mentioning that, you are making ridiculous of yourself.
Appreciate, if you specifically address the points above, as we do in first world country.
Tip for consumers:
stay away, they will scam you
Items posted to their site is different from the actual and It was really hard to cancel my purchase. The customer service was totally poor were you had to call how many times but yet wasn't able to resolve. It's been one month and 10 days as of today that I didn't receive my refund. Those who plan to purchase here; 100% not recommended!
Groupon needs to understand that people money is not up to grab for free. They cannot automatically Redeem peoples voucher when do just booking at a Restaurant in case of no show. And on top when you ask for a refund, you make then go through all the hassles you can think of. I don't understand if I didn't expose my voucher code to the Merchant and Groupon redeemed my voucher without my permission, why I have to go through taking merchant No objection to encash /refund my unused voucher? On top when merchant confirmed directly to Groupon, the Customer servicer representative was asking me to write back to them as the email doesn't have undersigned name printed on it, although it was directly coming from the merchant official account and directed to Groupon for refund confirmation.
Groupon needs to work on the attitude of their customer service, they seriously lack training
After purchasing several vouchers for the same products in 1 single transaction, the merchant is refusing to send me the products in 1 parcel. Instead the want me to pay handling and delivery fees for each products even though they are the same product. I complained to Groupon who is refusing to refund me. The handling and delivery charges are twice the price of the product itself! They are using very condescending tones on their emails. Beware and please dont purchase from them because they are always tricks on their offers
I had to speak to four person just to remove my credit card details from my account. They are known to keep your credit card information and that is not safe or recommended; however to ask them to remove it was an ordeal. I had to be as rude and ignorant as they are to be understood and speak to 4 not one but 4persons! REALLY! That just says alot about group on.
Groupon USA allows you if your groupon expires to use the face value of the groupon. So if you buy groupon for 150 aed for 300 aed worth of food, you will still be able to use 150 in the store because groupon releases the money to them. Groupon AE keeps all the money until the voucher is redeemed, in hopes that someone will let it expire in which they get to keep the money. It is a scam allowing them to place fast expiring dates on their groupons in order to steal money. When you call them they said "sorry, we can change this, the company you purchased your groupon from will not allow us to change the expiration date" so i called the company and they said they have no expiration date, that is just the one groupon issued. Long story short, every company on Groupon will give you the groupon price in-store if you call and ask, so dont purchase from them any more!
Worst website in the world it has stores around the world
I you buy from their store in the U. A. E.
Offers a false and not true
I've purchased a coupons website are available with products they take from another seller
Watch out you might lose your money with this store failed.
Counterfeit products and bad service.
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