Hellymoon has a rating of 2.8 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hellymoon most frequently mention customer service, credit card, and phone number problems. Hellymoon ranks 31st among Prom Dresses sites.
This company does not typically respond to reviews
The ability to customize your dress is a fantastic feature. My dress turned out exactly how I envisioned it.
I wish I would have read other reviews before purchasing. We ordered 2 dresses for my daughter for Prom. Sizing was not correct and sought to return WITHIN 24 hours of receiving dresses. Initial customer response asked for photos of dresses with the tags (the dresses were both in bags with no tags at all). I took pictures and followed all instructions. Now, I have not heard from the company in 3 weeks. You will not get a refund.
The ability to customize your dress is a fantastic feature. My dress turned out exactly how I envisioned it.
I wish I would have read other reviews before purchasing. We ordered 2 dresses for my daughter for Prom. Sizing was not correct and sought to return WITHIN 24 hours of receiving dresses. Initial customer response asked for photos of dresses with the tags (the dresses were both in bags with no tags at all). I took pictures and followed all instructions. Now, I have not heard from the company in 3 weeks. You will not get a refund.
I was looking for a dress for my friend's wedding and stumbled upon this company. The variety of dresses they had was amazing and I ended up finding the perfect one! The quality was great and the shipping was fast. Thank you for making my friend's special day even more memorable.
The shipping was incredibly fast, and my dress arrived in perfect condition. I couldn't be more pleased.
I ordered 2 dresses and they came quick. I needed to return both and the instructions on the website said I had 7 days to decide. It said to email them so I did and they have never responded so now I lost almost $300 in dresses that did not fit me. DO NOT BUY FROM HERE. YOU WILL NOT BE ABLE TO RETURN THEM.
Tip for consumers:
I wish I read reviews before. Do not buy if there’s a chance you will need to return them. You will NOT be able to.
Products used:
dress
Finally found a dress that's long enough for me! Thank you for catering to tall women.
The quality of the dresses far exceeds the price. Incredible value for money. Thanks for everything.
Hi!
I'm Irelynd. I ordered a dress for my hoco Sep 16th, and I ordered it around late August. It did not arrive until September 18th despite the 6-10 day shipping. It really sucked to get information from the website as far as estimated arrival, etc. all responses from customer service ARE automated. Now, I have recieved the dress. Let. Me. Tell. You. It is STUNNING. I am in love with it! I paid around $128 with shipping and coupon code. I give it 4 stars and not 5 because it did not arrive on time and the zipper kinda sucks. The rest of the dress is great quality, but the zipper is kinda hard to pull up when it is on your body. Overall though, so incredibly happy with it. It is stunning and looks just like the pictures. A lot of people said they never received their dress and had issues dealing with returns. I didn't have to deal with any of that so overall my experience was pretty great. Although I deleted all emails and stuff, order number is in the subject and I added a pic of myself for reference. :)
Products used:
Dress
My dress arrived in perfect condition and much sooner than expected. Very efficient shipping.
The dress was not the color/fit expected, attempted to return it the day we received it (as to comply with the 7 day return policy). It's been 14-days and we've sent 6 emails… no response.
Wore my dress for a photo-shoot, and the pictures turned out amazing. Love it.
Bought my dress online, and the process was seamless. Accurate sizing and fast shipping.
I was pleasantly surprised by the affordability and elegance of the dresses offered by this company. I'm so happy with my purchase and will be shopping with them again.
I was blown away by the collection of dresses available on their website. The quality and styles are amazing, and I can't wait to wear my new dress.
Shopping for a dress has never been easier. Stress-free and enjoyable experience.
My dress arrived in beautiful packaging, which made the experience feel even more special.
The fun and flirty dress I bought is perfect for summer parties. Can't wait to wear it.
We waited two months for our order. After checking the tracking a month into our placed order, it showed it as somewhere in China. The dress finally came with no packing receipt or return form. The dress did not fit, too large, cheap material, not the color as shown in their photo. We have attempted to contact customer service NUMEROUS times via live chat and email with NO response. This is a waste of time, money and a serious RIP OFF. NEVER EVER order from them.
Products used:
none! I'm trying to return the darn dress
The construction of my dress is top-notch. Clearly made with care and attention to detail.
Worst website you can deal with. Sizes are weird, no customer service they never reply back! Sent my dresses back after several times of trying to reach them and never got my refund! And they are not responding to my emails. So please be careful and don't deal with this scam website.
Products used:
Dresses
I love the unique and chic styles offered by this dress company. So fashionable.
Love that they offer eco-friendly dress options. Stylish and sustainable.
We purchased two dresses on order WBHMUS*******, and paid for expedited shipping. One dress took several weeks to get. The material was not as expected, and neither dress looked like the photos. I requested a return and received a response several days later. They asked for a photo which I submitted and have been waiting 11 days for a response. Do not purchase from this company!
Tip for consumers:
The only way to receive a refund is to get a knowledge meant from the company, allowing you to return the items. They have ignored multiple emails. It’s ridiculous!
After my first purchase, I'm a customer for life. Fantastic dress company.
Ordered a dress for a special event, and it fit like a glove. Couldn't be happier with my purchase.