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Claim Your BusinessKentex Cargo has a rating of 4.06 stars from 44 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kentex Cargo most frequently mention customer service. Kentex Cargo ranks 40th among Shipping sites.
Kentex is responsive. They answered all the questions that I asked. The package arrived intact from the US to their Wetlands location. 1. No hidden charges. It was straightforward. 2. Excellent customer service 3. They are legit. No monkey business. 4. Please organize your stuff properly and follow their guidelines to avoid delays. I'm going to be sending more stuff to Kenya with them. 5. Didn't have to deal with customs. 6. Way better than regular shipping services.
No one told me there are hidden charges until i ordered with them. According to my calculation i was supposed to pay $30 for a package but was given an invoice of $75. Another time I shipped some camera batteries. Upon receiving on their warehouse they emailed that they dont ship batteries so i told them to return to the seller. They never did. After 4 months of going back and forth i realize that i was being played. There are better companies, i hate their rude way of handling customers
Kentex is responsive. They answered all the questions that I asked. The package arrived intact from the US to their Wetlands location.
1. No hidden charges. It was straightforward.
2. Excellent customer service
3. They are legit. No monkey business.
4. Please organize your stuff properly and follow their guidelines to avoid delays.
I'm going to be sending more stuff to Kenya with them.
5. Didn't have to deal with customs.
6. Way better than regular shipping services.
Tip for consumers:
Include a shipping list with your package, label your stuff, share the shipping list with the recipient of the package beforehand. Have them compare what they received with what's on their list. Kentex Cargo allows your to inspect the goods before making a payment.
Products used:
Shipping service. I'm the sender.
I have imported clothes twice in the last 2 months and Kentex delivered promptly. Now I always explore the online shopping from US Amazon, Walmart, eBay etc. Great service
Amir
Products used:
Clothes
Delivery is effective. A very trustworthy company. I'd recommend them to anyone. Customer service is good but there is room for improvement
If Great Service was a Person, KENTEX CARGO would be it. Patricia was especially very helpful. She always responded to my queries on time which was really helpful as i waited for my package to arrive in Nairobi. Thanks Kentex. Can't Wait to Ship More Stuff Through You in the Long Term
Tip for consumers:
They are really great, very professional, timely, and their customer service is exemplary. Their customer service agent, Patricia, is especially very helpful all throughout the shipping process. I give her an A++
Products used:
Shipping from US to Kenya
Love using their service. They are reliable and transparent about the entire process from payment, shipping,tracking and delivery. Their communication is also superb(emails and texts) which I prefer. Overall, highly recommended!
Tip for consumers:
No
Products used:
N/A
I have been a customer with Kentex Cargo for some time now and I have enjoyed the service. Great customer service from the front office staff. They communicate well with customers, always polite and ever smiling. I have always felt welcome when visiting the offices. Messages and emails confirming the arrival of the parcels are prompt
I have never experienced any challenge in regards to parcel being lost of misplaced
It is great doing business with the company.
Tip for consumers:
Reduce several duplicated and automated messages sent out
Products used:
Apparels
Kentex is my go to shipping partner for all things USA to Kenya.
Good speed and timely updates in case of any issues.
And wonderful customer service always.
Just anxiously waiting for my phone to arrive. Thank you Kentex
Products used:
Bought cosmetics and a phone
Kentexcargo is transparent in terms of service delivery, trustworthy with invoice assisted payment options while buying legal staffs oriented from the United States of America (USA) e. G, eBay, Amazon & Walmart. I started by ordering -Taylormade golf hat from the Golfio.com and it was delivered to me without any doubt. Again Witzman Canvas backpack traveling bag, successful it was from Amazon.com. I appreciate this company for caring and trust with them. Payment systems are friendly and can be understood, no complications-as I always prefer M-pesa way to avoid process like billing code zip, those ATM card details. You want a good shipping company I would recommend you to choose #kentexcargo.And that they aid by means of one of the services like " an assisted purchase"mostly with links from Ebay, Walmart, Amazon e. T. c. Finally I would want Kentexcargo to expand their business territories to states like: United Kingdom (UK), Australia, China, India, Dubai, Germany, Italy, Japan e. T. c. All thanks to Kentexcargo for availing themselves to us customers, we love you the same way you love us
Great communication, excellent service. Fast and efficient. Service was excellent. Any questions I had were always promptly answered.
This was my first shipping experience with you. I had read a lot of negative press but I was hopeful. This was repaid by exemplary service! Received my item in less than a week! You kept your promise! The interaction with the front office staff was extremely pleasant! Maureen was truly amazing. Here's to many more!
From prompt one on one communication to the patience of handling a customer to helping with last mile delivery, I recommend this service, since 2017!
Shopping season was made really easy for me and I appreciate the team as well, especially Barbara for going out of her to deliver the ultimate experience, I could not appreciate the experience more!
Had a seamless 1st shipping experience with Kentex Cargo, for items that I purchased on Amazon. Their site is easy to use, and I was updated at each step from warehouse receipt, shipping to receipt in Kenya. Will definitely use them again!
Delivery to my doorstep, good customer care, especially from Jane, Jackie, Maureen and Patricia. Will definitely recommend and 5star all the way.
No one told me there are hidden charges until i ordered with them. According to my calculation i was supposed to pay $30 for a package but was given an invoice of $75. Another time I shipped some camera batteries. Upon receiving on their warehouse they emailed that they dont ship batteries so i told them to return to the seller. They never did. After 4 months of going back and forth i realize that i was being played. There are better companies, i hate their rude way of handling customers
Tip for consumers:
find better shipping companies
I had a great experience buying and shipping with Kentex Cargo. They also have Super good Customer Service. Grace thanks alot.
Looking forward to working with you in the future.
I got my stuff shipped to them in mid July and its now the end of august and they're saying it will take another 21 days. There's no way to track your shipment online, you have to keep writing emails and making phone calls. The customer care agents are rude too. I regret ever using them when my usual shipping company temporarily stopped shipping goods by air. Don't make the same mistake i did!
The customer service is fast and reliable. It's hard to not work with them. Can't find myself looking for a different service provider other than this.
Kentex is the go to shipping company for stuff from the US. Their staff, especially Barbara, are of great help when shopping online. Kudos!
This is a world-class cargo transport you can transport.Take care of your goods until delivered to you.
It is my second time to ship with Kentex. I got all my goods, no loss.
Just FYI.
1. Be patient- It will take a full month for you to receive your package. Purchase from amazon to westlands office.
2. Check the volumetric vs weight shipping cost. They will use whichever is higher. The 15usd/kg is not always applied ( I didnt knw ths and paid way above what I expected).
You will get your goods intact. Just dont be in a hurry.
The trackings system on their site worked for me. I knew when my package arrived and got an alert to collect.
Will reccommend.
Tip for consumers:
Patience. Order early, it will take more than 15working days.
Products used:
Electronics, toys
I have shipped with kentex before but I have never lost anything until a few weeks ago. Once in a while I ship good to my parents in Kenya only this time for them to tell me that two items were missing. Why steal a clients goods? A brand new shirt was missing, a pair of American flag shorts were also missing. I am so dissatisfied and disappointed. This is where my shipping with kentex ends. On top of that this shipping took longer. It was nice knowing yah! Next!
Tip for consumers:
Do not use Kentex cargo
My only regret is that I never knew about Kentex Cargo before. GREAT SERVICE and Great customer service.
Thanks #KENTEX CARGO for shipping first and safe my package you are my best shipping company reliable trustworthy shipping company Thanks alot Thanks alot
Tip for consumers:
Its a reliable company to ship with
Products used:
Laptop
Kentex is the best overall when shipping stuff to Kenya. I had best experience and will use it again in the future.
Products used:
Baby formula
Smooth and efficient process with: timely communication from the staff and regular updates from their reliable tracking portal.
This is the best shipping company in the market.
KenTex Cargo Agency, a shipping company from USA to Kenya. We ship from Dallas, Houston, California, Boston, New Jersey and all Major ports. Shop eBay & Amazon
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