Lancomes.com.cn

This company is the worse!
I called them multiple times as I didn't get the order which was seating on an UPS store for months and they insisted that I pick up lying that I requested for the items to be pick up.
Would never buy a lamvcome product again which are of poor quality for the price they have.

Horrible experience. I saw free gift promotion and went on Lancôme. Com and spent $150 and chose my free gifts in my shopping cart. I did not get my free gifts, so I called customer service and was told that the item I purchased was a gift set with discounted price, and was considered a "promotion item" and so was taken out of the shopping cart automatically when I checked out. I want to know what's the definition of SCAM? I would have been more careful if I it's small or unknown dealer, but I never expected this from a big company like Lancôme. Not only that I will never buy from this website, I will not buy any Lancôme products, with the concerns of the company's trustworthiness.